Sales Account Manager EI Job Details | Schindler Group
Schindler Group, Spokane, Washington, United States, 99254
Location:
Spokane, WA, United States Job ID:
86553
We Elevate… Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Your main responsibilities PRIMARY FUNCTION / POSITION OVERVIEW: As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long‑term relationships and leverage industry knowledge to achieve sales targets.
ESSENTIAL FUNCTIONS:
Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements, handle inquiries, and ensure satisfactory resolution with a focus on revenue generation.
Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions, introduce new technology and associated services, and clearly illustrate the value they offer.
Negotiate contract terms favorable to the company while also delivering on customer requirements, and develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
Prepare estimates, communicate proposals with customers, maintain accurate records and files in accordance with company procedures, and ensure compliance with established policies and procedures.
What you bring •
Major: Bachelor’s degree with 2+ years of B2B sales experience in the elevator or related industry.
Other Special Requirements:
Effective presentation skills and proficiency in Microsoft Office applications.
Strong communication, negotiation, objection handling and closing skills with a proven sales track record.
Ability to empathize, listen and connect with people to form outstanding customer relationships.
Excellent time management, organizational skills, and problem‑solving abilities.
Motivated, resilient, and customer‑focused mindset with a strong character aligned with Schindler’s values.
Experience with SAP and a results‑driven mindset to thrive in a competitive sales environment.
Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions.
FUNCTIONAL/TECHNICAL EXPERTISE
Customer Account Management: proficient in building and managing client relationships, handling challenging inquiries while ensuring satisfactory resolution and revenue generation.
Negotiation & Strategy: experienced in negotiating contract terms and developing sales strategies that align with the customers’ needs and Schindler values, compliant with all regulations.
Sales & Closing Skills: proficient in closing deals and securing agreements when finalizing contracts, identifying and pursuing sales opportunities, qualifying customer needs, and introducing new services and technology.
Effective communication skills when communicating with customers and internal stakeholders to ensure satisfaction and achievement of objectives.
Leadership: ability to provide guidance and support to junior sales account managers and representatives, and proven track record collaborating with Field Superintendents and technicians for quality improvement processes.
What’s in it for you?
Fully vested 401(k) match, up to 7% of total eligible compensation.
Competitive Medical, Dental, and Vision Plans – effective from first day of hire.
3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays, and 8 company observed holidays.
Tuition Reimbursement – eligible after 6 months of service.
Parental Leave – 100% base pay for 6 consecutive weeks within first year of child’s birth or adoption.
A wide range of development opportunities to boost your professional and leadership growth.
We Elevate… Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:
Safety:
Uphold the highest safety standards for all.
Integrity and Trust:
Foster honest, ethical relationships.
Create Value for the Customer:
Deliver innovative, reliable solutions.
Quality:
Ensure excellence in every product and service.
Commitment to People Development:
Nurture our people, they are the heart of our success.
Discover more on our career website.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
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Spokane, WA, United States Job ID:
86553
We Elevate… Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Your main responsibilities PRIMARY FUNCTION / POSITION OVERVIEW: As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long‑term relationships and leverage industry knowledge to achieve sales targets.
ESSENTIAL FUNCTIONS:
Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements, handle inquiries, and ensure satisfactory resolution with a focus on revenue generation.
Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions, introduce new technology and associated services, and clearly illustrate the value they offer.
Negotiate contract terms favorable to the company while also delivering on customer requirements, and develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
Prepare estimates, communicate proposals with customers, maintain accurate records and files in accordance with company procedures, and ensure compliance with established policies and procedures.
What you bring •
Major: Bachelor’s degree with 2+ years of B2B sales experience in the elevator or related industry.
Other Special Requirements:
Effective presentation skills and proficiency in Microsoft Office applications.
Strong communication, negotiation, objection handling and closing skills with a proven sales track record.
Ability to empathize, listen and connect with people to form outstanding customer relationships.
Excellent time management, organizational skills, and problem‑solving abilities.
Motivated, resilient, and customer‑focused mindset with a strong character aligned with Schindler’s values.
Experience with SAP and a results‑driven mindset to thrive in a competitive sales environment.
Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions.
FUNCTIONAL/TECHNICAL EXPERTISE
Customer Account Management: proficient in building and managing client relationships, handling challenging inquiries while ensuring satisfactory resolution and revenue generation.
Negotiation & Strategy: experienced in negotiating contract terms and developing sales strategies that align with the customers’ needs and Schindler values, compliant with all regulations.
Sales & Closing Skills: proficient in closing deals and securing agreements when finalizing contracts, identifying and pursuing sales opportunities, qualifying customer needs, and introducing new services and technology.
Effective communication skills when communicating with customers and internal stakeholders to ensure satisfaction and achievement of objectives.
Leadership: ability to provide guidance and support to junior sales account managers and representatives, and proven track record collaborating with Field Superintendents and technicians for quality improvement processes.
What’s in it for you?
Fully vested 401(k) match, up to 7% of total eligible compensation.
Competitive Medical, Dental, and Vision Plans – effective from first day of hire.
3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays, and 8 company observed holidays.
Tuition Reimbursement – eligible after 6 months of service.
Parental Leave – 100% base pay for 6 consecutive weeks within first year of child’s birth or adoption.
A wide range of development opportunities to boost your professional and leadership growth.
We Elevate… Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:
Safety:
Uphold the highest safety standards for all.
Integrity and Trust:
Foster honest, ethical relationships.
Create Value for the Customer:
Deliver innovative, reliable solutions.
Quality:
Ensure excellence in every product and service.
Commitment to People Development:
Nurture our people, they are the heart of our success.
Discover more on our career website.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
#J-18808-Ljbffr