Radisson Blu Sales Manager
Choice Hotels International, Inc., Bloomington, Minnesota, United States
locations:
Bloomington MN - Radisson Blu Mall of America Bloomington- Solicits potential guests and customers on a timely basis to confirm business using a variety of tools and sales skills
* Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
* Delivers and sells hotel’s features and benefits to meet clients' needs- Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
* Ability to pivot in both markets and team role pending changing economic and team dynamics* Develops and implements strategies for achieving individual sales goals* Communicates and reinforces the vision for customer service to all managers, supervisors and employees* Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork* Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees* Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions* Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork* High school diploma required, associate’s or bachelor’s degree preferred* Minimum two - four years hotel sales experience* Local market knowledge preferred* Experience managing to brand standards* Able to collaborate effectively with other hotel employees and managers to ensure teamwork* General knowledge of contract laws* Proficient computer skills including Microsoft Office suite, Delphi and/or Opera* Strong verbal and written communication skills* Strong negotiation and presentation skills* Ability to travel* Ability to work a flexible schedule when needed due to business volume or group needsThe hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.*Arizona*Radisson Phoenix Airport*California*Country Inn San DiegoRadisson Sunnyvale – Silicon Valley*Illinois*Radisson Blu Aqua Chicago*Minnesota*Cambria Hotel Bloomington Mall of America Minneapolis AirportCountry Inn BloomingtonRadisson Minneapolis DowntownRadisson Blu Mall of America Bloomington*Tennessee*Radisson Hotel Nashville*Utah*Radisson Salt Lake City*Washington*Radisson Seattle – TacomaCountry Inn Seattle – Bothell*Wisconsin*Radisson LaCrosse #J-18808-Ljbffr
Bloomington MN - Radisson Blu Mall of America Bloomington- Solicits potential guests and customers on a timely basis to confirm business using a variety of tools and sales skills
* Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
* Delivers and sells hotel’s features and benefits to meet clients' needs- Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
* Ability to pivot in both markets and team role pending changing economic and team dynamics* Develops and implements strategies for achieving individual sales goals* Communicates and reinforces the vision for customer service to all managers, supervisors and employees* Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork* Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees* Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions* Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork* High school diploma required, associate’s or bachelor’s degree preferred* Minimum two - four years hotel sales experience* Local market knowledge preferred* Experience managing to brand standards* Able to collaborate effectively with other hotel employees and managers to ensure teamwork* General knowledge of contract laws* Proficient computer skills including Microsoft Office suite, Delphi and/or Opera* Strong verbal and written communication skills* Strong negotiation and presentation skills* Ability to travel* Ability to work a flexible schedule when needed due to business volume or group needsThe hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.*Arizona*Radisson Phoenix Airport*California*Country Inn San DiegoRadisson Sunnyvale – Silicon Valley*Illinois*Radisson Blu Aqua Chicago*Minnesota*Cambria Hotel Bloomington Mall of America Minneapolis AirportCountry Inn BloomingtonRadisson Minneapolis DowntownRadisson Blu Mall of America Bloomington*Tennessee*Radisson Hotel Nashville*Utah*Radisson Salt Lake City*Washington*Radisson Seattle – TacomaCountry Inn Seattle – Bothell*Wisconsin*Radisson LaCrosse #J-18808-Ljbffr