Customer Service Representative

Benefits: 401(k) 401(k) matching Company parties Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Hi, I'm Dustin Hufsey, President of One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing & Buffalo Electric. Thanks for being here! We are Hufsey Home Services, proudly serving our clients across 5 locations and 3 states. We are a part of a growing successful franchise system known as Authority Brands. One Hour Air Conditioning & Heating DFW, TX Mohave County, AZ Prescott, AZ Phoenix, AZ Benjamin Franklin Plumbing Mohave County, AZ Prescott, AZ Las Vegas, NV Buffalo Electric DFW, TX If you are a Customer Service Representative with experience or an aspiring CSR, get ready to join the best team out there! We want to see you grow and achieve your career goals. We make sure our staff has ongoing training, support and comradery. We are ALWAYS looking for A players to join our team! Responsibilities: BOOK every possible lead Manage large amounts of incoming phone calls, along with outbounding Build value, trust and a sustainable relationship with our clients Provide accurate, valid and complete information Handle customer complaints, provide appropriate solutions, follow up to ensure resolution Make your interaction with our clients the best part of their day Meet or exceed set standard KPI's Apply if: You love helping people and can easily express empathy Willing to learn our Hufsey Home Services customer service way You are an excellent communicator You have great attention to detail Self-motivated and customer focused Uncapped earning potential excites you You Shouldn't Apply If: You don't like talking to people - Tone matters! You feel overwhelmed in a fast paced environment Being organized is a struggle You don't believe communication is key You are not likely to follow what you were taught and apply it with enthusiasm You lack patience Basic Requirements: Treat others the way you want to be treated Be a TEAM player - we win and lose as a team Strong written and verbal communication skills Strong active listening & phone handling skills Professional appearance Ability to multi-task, prioritize, and manage time effectively Comfortable with computer systems and software Various shifts available: we are open 24/7 Interview Process: Our interview process is not long, but it's thorough. We want to make sure that each person who joins the team is the right fit. And that we are the right fit for you! After we review your application, you will be contacted for an interview with the Hiring Manager. Plan on approximately 60 minutes. We can't wait to meet you! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.