Customer Service Representative
Burlan Manufacturing, Gastonia, North Carolina, United States, 28054
Position:
Customer Service Representative
Location:
Gastonia, NC
Job Id: 151
# of Openings: 1
As a manufacturer of engineered fabrics, Burlan creates essential products that exceed our customer's expectations. We are passionate about combining innovative, high-quality solutions with superior service and are devoted to improving the lives of our stakeholders and community.
General Description Seeking a highly motivated, outgoing and enthusiastic customer service rep committed to exceed the expectations of both external and internal customers by being highly responsive, proactive, and a problem solver. CSRs develop close working relationships with clients by building trust and adding value through efficiency, accuracy and problem solving to become an asset for their growth and profitability.
Key Responsibilities and Expectations
Receiving customer orders and accurately processing them in our ERP System (Syteline)
Rigorously follow the system of checks and balances to uncover and correct order entry errors before they negatively impact our business or that of our clients
Respond to customer inquiries for order status, order adjustments, samples, lead times, etc.
Be the primary backup for outside sales representatives when they are out of the office
Collaborate with and support teammates in customer service, outside sales, production, planning, accounting, logistics, I.T., etc. to meet customer needs while optimizing company assets and capabilities
Discover and present opportunities to continuously improve our company and for us to become a more valued partner to our clients
Serve as a backup to the Shipping clerk with rate and routing daily shipments as needed
Billing and other duties as assigned by supervisor
In-office based position
Preferred Work Experience
5+ years of experience
Strong written and oral communication skills
Excellent interpersonal and organizational skills.
Ability to set priorities, work with minimum supervision, and handle numerous activities simultaneously, across a broad number of divisions
Ability to work in a fast-paced, high pressure technical environment
Embraces problems and challenges as opportunities to impress clients and differentiate themselves and our company from the competition
Proficient in MS Office Applications: Outlook, Excel, Word, PowerPoint
Working experience Syteline, and management reporter preferred.
A college degree from a credited university and/or strong related experience is preferred
Benefits We offer a competitive salary and an excellent benefits program including:
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Customer Service Representative
Location:
Gastonia, NC
Job Id: 151
# of Openings: 1
As a manufacturer of engineered fabrics, Burlan creates essential products that exceed our customer's expectations. We are passionate about combining innovative, high-quality solutions with superior service and are devoted to improving the lives of our stakeholders and community.
General Description Seeking a highly motivated, outgoing and enthusiastic customer service rep committed to exceed the expectations of both external and internal customers by being highly responsive, proactive, and a problem solver. CSRs develop close working relationships with clients by building trust and adding value through efficiency, accuracy and problem solving to become an asset for their growth and profitability.
Key Responsibilities and Expectations
Receiving customer orders and accurately processing them in our ERP System (Syteline)
Rigorously follow the system of checks and balances to uncover and correct order entry errors before they negatively impact our business or that of our clients
Respond to customer inquiries for order status, order adjustments, samples, lead times, etc.
Be the primary backup for outside sales representatives when they are out of the office
Collaborate with and support teammates in customer service, outside sales, production, planning, accounting, logistics, I.T., etc. to meet customer needs while optimizing company assets and capabilities
Discover and present opportunities to continuously improve our company and for us to become a more valued partner to our clients
Serve as a backup to the Shipping clerk with rate and routing daily shipments as needed
Billing and other duties as assigned by supervisor
In-office based position
Preferred Work Experience
5+ years of experience
Strong written and oral communication skills
Excellent interpersonal and organizational skills.
Ability to set priorities, work with minimum supervision, and handle numerous activities simultaneously, across a broad number of divisions
Ability to work in a fast-paced, high pressure technical environment
Embraces problems and challenges as opportunities to impress clients and differentiate themselves and our company from the competition
Proficient in MS Office Applications: Outlook, Excel, Word, PowerPoint
Working experience Syteline, and management reporter preferred.
A college degree from a credited university and/or strong related experience is preferred
Benefits We offer a competitive salary and an excellent benefits program including:
#J-18808-Ljbffr