Customer Service Representative / Loan Specialist
Payday Express – Grand Forks, ND
Location: Grand Forks, ND Employment Type: Full-Time / Part-Time Pay: Hourly
Job Overview Payday Express in Council Bluffs is seeking a reliable, customer-focused
Customer Service Representative / Loan Specialist
to join our team. This position plays a key role in helping customers access short-term financial solutions while delivering friendly, professional service in a fast-paced retail environment.
Responsibilities
Assist customers with loan applications, renewals, and payments
Clearly explain loan terms, fees, and repayment options
Verify customer information and documentation in accordance with company policies and state regulations
Handle cash transactions accurately and balance cash drawers daily
Answer customer questions in person and over the phone
Maintain accurate records and protect confidential customer information
Meet individual and store performance goals
Maintain a clean, professional, and welcoming store environment
Qualifications
High school diploma or equivalent
Strong customer service and communication skills
Basic computer and data entry skills
Ability to accurately handle cash
Detail-oriented and dependable
Ability to follow procedures and compliance requirements
Bilingual skills are a plus but not required
Retail office environment
May include evenings and Saturdays
Customer-facing, fast-paced role
What Payday Express Offers
Competitive hourly pay plus commission incentives
Paid training
Paid time off and holidays (for eligible employees)
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Location: Grand Forks, ND Employment Type: Full-Time / Part-Time Pay: Hourly
Job Overview Payday Express in Council Bluffs is seeking a reliable, customer-focused
Customer Service Representative / Loan Specialist
to join our team. This position plays a key role in helping customers access short-term financial solutions while delivering friendly, professional service in a fast-paced retail environment.
Responsibilities
Assist customers with loan applications, renewals, and payments
Clearly explain loan terms, fees, and repayment options
Verify customer information and documentation in accordance with company policies and state regulations
Handle cash transactions accurately and balance cash drawers daily
Answer customer questions in person and over the phone
Maintain accurate records and protect confidential customer information
Meet individual and store performance goals
Maintain a clean, professional, and welcoming store environment
Qualifications
High school diploma or equivalent
Strong customer service and communication skills
Basic computer and data entry skills
Ability to accurately handle cash
Detail-oriented and dependable
Ability to follow procedures and compliance requirements
Bilingual skills are a plus but not required
Retail office environment
May include evenings and Saturdays
Customer-facing, fast-paced role
What Payday Express Offers
Competitive hourly pay plus commission incentives
Paid training
Paid time off and holidays (for eligible employees)
#J-18808-Ljbffr