Customer Service Representative (Teller) - Kingsford
Range Bank, N.A, Lansing, Michigan, United States
We are a community bank that has been established since 1887, bringing us to nearly 139 years of serving our customers. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values. Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.
Schedule to include hours between 8:30 a.m. and 5:00 p.m. Monday-Friday.
Primary Responsibilities
Provides excellent customer service in a friendly and professional manner
Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
Has the authority and discretion to resolve complex customer issues
Adheres to Range Bank policies and procedures
Upholds the highest level of confidentiality and cyber security awareness
Minimum Requirements
High School Diploma
One year customer service or cash-handling experience
Proficient computer skills
Ability to identify and resolve/escalate issues
Exceptional customer service and communication skills
Strong attention to detail
Preferred Qualifications
Prior financial services industry experience
Some college education or a degree in a related field
Full Time Benefits include
Paid time off (2 weeks to start)
Volunteer time off (1 day per year)
Paid holidays (9.5 days per year)
Health insurance through Blue Cross Blue Shield of Michigan
Telehealth with $0 copay
HSA plan options
Vision
Dental
401(k) retirement plan with up to a 6% match (after 1 year)
Short term disability insurances (paid 100% by company)
Long term disability insurance(paid 100% by company)
Life insurance(paid 100% by company)
Voluntary life insurance
Employee Assistance Program
Employee Stock Purchase Plan
This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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Schedule to include hours between 8:30 a.m. and 5:00 p.m. Monday-Friday.
Primary Responsibilities
Provides excellent customer service in a friendly and professional manner
Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
Has the authority and discretion to resolve complex customer issues
Adheres to Range Bank policies and procedures
Upholds the highest level of confidentiality and cyber security awareness
Minimum Requirements
High School Diploma
One year customer service or cash-handling experience
Proficient computer skills
Ability to identify and resolve/escalate issues
Exceptional customer service and communication skills
Strong attention to detail
Preferred Qualifications
Prior financial services industry experience
Some college education or a degree in a related field
Full Time Benefits include
Paid time off (2 weeks to start)
Volunteer time off (1 day per year)
Paid holidays (9.5 days per year)
Health insurance through Blue Cross Blue Shield of Michigan
Telehealth with $0 copay
HSA plan options
Vision
Dental
401(k) retirement plan with up to a 6% match (after 1 year)
Short term disability insurances (paid 100% by company)
Long term disability insurance(paid 100% by company)
Life insurance(paid 100% by company)
Voluntary life insurance
Employee Assistance Program
Employee Stock Purchase Plan
This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
#J-18808-Ljbffr