Customer Service Representative
Village of Pinehurst, NC, Pinehurst, North Carolina, United States, 28374
Salary :
$41,075.00 - $61,613.00 Annually Location :
Pinehurst, NC Job Type:
Full Time Regular Job Number:
00581 Department:
Administration Opening Date:
02/11/2026 Closing Date:
2/25/2026 11:59 PM Eastern
Description
An employee in this class performs entry to journey level clerical, office support, data entry, and public contact duties. Work includes serving as a receptionist, at Village Hall, relaying information, scheduling activities; data entry and spreadsheet work; generation of records or reports from the computer; or other records maintenance work. The employee is expected to have a general understanding of the Village and its services to respond to standardized or program-specific inquiries; non-routine questions or situations are referred to others. Specific oral and/or written instructions are available to apply to most work situations. Work includes the use of a computer, printers, word processor, or other office equipment. Work is performed under regular supervision of the Administrative and Data Coordinator and is evaluated through observation, conferences, and review of the quality and effectiveness of work completed. Typical Duties and Responsibilities
Answers telephone and greet visitors; handles multiple telephone lines; processes requests for assistance; directs calls or visitors to the best sources for information and gives information based on the type of request. Processes payments for various Village Departments. Processes end of day reports for the Welcome Center and Front Desk, enters all information into financial software; runs daily collection reports; prepares daily cash reconciliations and bank deposit slips and submits to Finance. Enters VOP Requests for public services. Processes permit applications for Planning and Inspections including Single Trade, Single Residential Review, Fence Review, Propane Tank and Temporary Power and all associated payments issued by P&I department. Processes and issues golf cart permits. Takes messages and returns phone calls; screens and routes documents; receives email and routes or responds; orders material requested; and processes billings if appropriate. Processes records and referrals from various customers, departments, and other sources. Issues Permits following guidelines; provides customer service to citizens as related to the department. Reviews, verifies, and records activity of customer records, planning and zoning operations, finance, or other departments; enters data in prescribed formats; answers questions from departments or external customers; collects fees; prepares monthly and quarterly reports for departments, managers, and agencies, and ensures that information provided is complete and correct. Operates computer to obtain information for requests; enters data and information in computer for program staff and supervisor; generates various reports for supervisors, program staff, or public requests. Enters correct information onto forms or standardized letters, memoranda, or reports and makes adjustments as necessary to fit varying situations. Creates records or reports by posting general program activity in an automated system or enters data on established forms and files. Manages Village Hall room reservations and rental requests; checks for conflicts and approves schedule; collects fees and deposits; notifies staff of equipment and other needs. Processes P-Card and postage reports. Sorts incoming mail and packages and distributes accordingly. Adds postage to outgoing packages as specified by sender. May assist other staff with program and office support functions. Performs other duties as assigned. Knowledge, Skills, and Abilities
Working knowledge of office practices and procedures. Working knowledge of arithmetic, grammar, spelling, and vocabulary. Working knowledge of computers for letters, reports, spreadsheets, and other computer applications used in the assigned office. Working knowledge of the program services and policies provided by the Village. Skill in the operation of a computer, copier, scanner, fax machine, or other office equipment. Ability to process data, information, and other information required by the program and office. Ability to communicate effectively in person and by telephone. Ability to be tactful and courteous. Ability to follow oral and written instructions and procedures. Ability to multi-task and deal with regular interruptions in workflow. Ability to enter data with accuracy at the speed required of the particular program or position. Ability to use automated systems and technology in performing the duties assigned. Ability to establish and maintain effective working relationships with the general public and other employees. Safety: This position requires enforcing and following all Village of Pinehurst and OSHA safety regulations.
Physical Requirements:
Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, reaching, standing, lifting, fingering, grasping, talking, hearing, and repetitive motions. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. Must possess the visual acuity to prepare and generate data and figures, operate a computer, and determine the accuracy, neatness and thoroughness of the work assigned. Subject to inside environmental conditions. Protected from weather conditions but not necessarily from temperature changes. Minimum and Preferred Qualifications Graduation from high school supplemented by courses in word processing, data entry, or related skills and some clerical experience utilizing and operating computers and experience in working with the general public, or an equivalent combination of education and experience.
SPECIAL REQUIREMENTS: Notary Public or the ability to obtain within six months of employment. Standard and Optional Benefits for Employees Working 30 Hours and Above
Vacation
- accrual based on years of service Holidays
- 13 paid holidays per year
Public Safety employees receive a separate check in December for every Holiday they were employed for the year.
Sick Leave
- 12 sick days per year (unlimited accrual) Medical, dental and vision insurance
- Village pays 100% of employee premiums. Optional dependent coverage available at employee expense. Retirement
- Participation in the Local Government Retirement System; Village contributes 5% of your salary to 401(k). Voluntary 457(b) plan available. $50,000 Life and accidental death & dismemberment insurance
- Village pays 100% of employee premiums. Alternate Work Schedule
may be available Optional supplemental life insurance -
Available for employees and dependents Optional supplemental insurance
(critical illness, accident, & short-term disability) available through Aflac. Flexible spending accounts
- Health Care and Dependent Care available Local Government Federal Credit Union -
membership available Tuition Assistance Program -
$1,000 annually Reward and Recognition Program 10% employee courtesy discount
on Parks & Recreation fees Employee referral award program 529 college savings plan
- payroll deduction available
01
The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely. The experience you indicate in your responses should be consistent with the Work History section and other sections of your application.I have read and understand the above instructions regarding supplemental questions.
Acknowledgement
02
How many years of experience do you have answering a multi-line telephone system? (All years of experience should be reflected in the work history section of your application)
None Less than 1 year 1 - 3 years 3 - 5 years 5 plus years
03
How many years of experience do you have working in a clerical/office type setting?
None Less than one year 1-2 years 2-5 years 5 plus years
04
How many years of experience do you have maintaining office equipment? (printers, copiers, fax machines, postage machines, etc.)
None Less than 1 year 1 - 3 years 3 - 5 years 5 plus years
05
Which of the following best describes your level of proficiency with Microsoft Office?
Advanced (pivot charts, queries) Intermediate (utilize functions, sort and filter lists, modify tables) Basic (create document, enter and edit text, SUM, format) No skill level
06
How many years of experience do you have in local government?
None Less than 1 year 1 year to 2 years 3 years to 5 years More than 5 years
07
Are you currently a NC Notary?
Yes No
Required Question
$41,075.00 - $61,613.00 Annually Location :
Pinehurst, NC Job Type:
Full Time Regular Job Number:
00581 Department:
Administration Opening Date:
02/11/2026 Closing Date:
2/25/2026 11:59 PM Eastern
Description
An employee in this class performs entry to journey level clerical, office support, data entry, and public contact duties. Work includes serving as a receptionist, at Village Hall, relaying information, scheduling activities; data entry and spreadsheet work; generation of records or reports from the computer; or other records maintenance work. The employee is expected to have a general understanding of the Village and its services to respond to standardized or program-specific inquiries; non-routine questions or situations are referred to others. Specific oral and/or written instructions are available to apply to most work situations. Work includes the use of a computer, printers, word processor, or other office equipment. Work is performed under regular supervision of the Administrative and Data Coordinator and is evaluated through observation, conferences, and review of the quality and effectiveness of work completed. Typical Duties and Responsibilities
Answers telephone and greet visitors; handles multiple telephone lines; processes requests for assistance; directs calls or visitors to the best sources for information and gives information based on the type of request. Processes payments for various Village Departments. Processes end of day reports for the Welcome Center and Front Desk, enters all information into financial software; runs daily collection reports; prepares daily cash reconciliations and bank deposit slips and submits to Finance. Enters VOP Requests for public services. Processes permit applications for Planning and Inspections including Single Trade, Single Residential Review, Fence Review, Propane Tank and Temporary Power and all associated payments issued by P&I department. Processes and issues golf cart permits. Takes messages and returns phone calls; screens and routes documents; receives email and routes or responds; orders material requested; and processes billings if appropriate. Processes records and referrals from various customers, departments, and other sources. Issues Permits following guidelines; provides customer service to citizens as related to the department. Reviews, verifies, and records activity of customer records, planning and zoning operations, finance, or other departments; enters data in prescribed formats; answers questions from departments or external customers; collects fees; prepares monthly and quarterly reports for departments, managers, and agencies, and ensures that information provided is complete and correct. Operates computer to obtain information for requests; enters data and information in computer for program staff and supervisor; generates various reports for supervisors, program staff, or public requests. Enters correct information onto forms or standardized letters, memoranda, or reports and makes adjustments as necessary to fit varying situations. Creates records or reports by posting general program activity in an automated system or enters data on established forms and files. Manages Village Hall room reservations and rental requests; checks for conflicts and approves schedule; collects fees and deposits; notifies staff of equipment and other needs. Processes P-Card and postage reports. Sorts incoming mail and packages and distributes accordingly. Adds postage to outgoing packages as specified by sender. May assist other staff with program and office support functions. Performs other duties as assigned. Knowledge, Skills, and Abilities
Working knowledge of office practices and procedures. Working knowledge of arithmetic, grammar, spelling, and vocabulary. Working knowledge of computers for letters, reports, spreadsheets, and other computer applications used in the assigned office. Working knowledge of the program services and policies provided by the Village. Skill in the operation of a computer, copier, scanner, fax machine, or other office equipment. Ability to process data, information, and other information required by the program and office. Ability to communicate effectively in person and by telephone. Ability to be tactful and courteous. Ability to follow oral and written instructions and procedures. Ability to multi-task and deal with regular interruptions in workflow. Ability to enter data with accuracy at the speed required of the particular program or position. Ability to use automated systems and technology in performing the duties assigned. Ability to establish and maintain effective working relationships with the general public and other employees. Safety: This position requires enforcing and following all Village of Pinehurst and OSHA safety regulations.
Physical Requirements:
Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, reaching, standing, lifting, fingering, grasping, talking, hearing, and repetitive motions. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. Must possess the visual acuity to prepare and generate data and figures, operate a computer, and determine the accuracy, neatness and thoroughness of the work assigned. Subject to inside environmental conditions. Protected from weather conditions but not necessarily from temperature changes. Minimum and Preferred Qualifications Graduation from high school supplemented by courses in word processing, data entry, or related skills and some clerical experience utilizing and operating computers and experience in working with the general public, or an equivalent combination of education and experience.
SPECIAL REQUIREMENTS: Notary Public or the ability to obtain within six months of employment. Standard and Optional Benefits for Employees Working 30 Hours and Above
Vacation
- accrual based on years of service Holidays
- 13 paid holidays per year
Public Safety employees receive a separate check in December for every Holiday they were employed for the year.
Sick Leave
- 12 sick days per year (unlimited accrual) Medical, dental and vision insurance
- Village pays 100% of employee premiums. Optional dependent coverage available at employee expense. Retirement
- Participation in the Local Government Retirement System; Village contributes 5% of your salary to 401(k). Voluntary 457(b) plan available. $50,000 Life and accidental death & dismemberment insurance
- Village pays 100% of employee premiums. Alternate Work Schedule
may be available Optional supplemental life insurance -
Available for employees and dependents Optional supplemental insurance
(critical illness, accident, & short-term disability) available through Aflac. Flexible spending accounts
- Health Care and Dependent Care available Local Government Federal Credit Union -
membership available Tuition Assistance Program -
$1,000 annually Reward and Recognition Program 10% employee courtesy discount
on Parks & Recreation fees Employee referral award program 529 college savings plan
- payroll deduction available
01
The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely. The experience you indicate in your responses should be consistent with the Work History section and other sections of your application.I have read and understand the above instructions regarding supplemental questions.
Acknowledgement
02
How many years of experience do you have answering a multi-line telephone system? (All years of experience should be reflected in the work history section of your application)
None Less than 1 year 1 - 3 years 3 - 5 years 5 plus years
03
How many years of experience do you have working in a clerical/office type setting?
None Less than one year 1-2 years 2-5 years 5 plus years
04
How many years of experience do you have maintaining office equipment? (printers, copiers, fax machines, postage machines, etc.)
None Less than 1 year 1 - 3 years 3 - 5 years 5 plus years
05
Which of the following best describes your level of proficiency with Microsoft Office?
Advanced (pivot charts, queries) Intermediate (utilize functions, sort and filter lists, modify tables) Basic (create document, enter and edit text, SUM, format) No skill level
06
How many years of experience do you have in local government?
None Less than 1 year 1 year to 2 years 3 years to 5 years More than 5 years
07
Are you currently a NC Notary?
Yes No
Required Question