Position:
Digital Banking and Payments Manager
Location:
Meridian, ID
Job Id:
882
# of Openings:
1
SUMMARY The SVP & Digital Banking and Payments Manager is responsible for the strategic leadership, oversight, and evolution of Sunwest Bank’s digital banking and payments ecosystem. This role manages the Lockbox, Payment Operations, and Digital Banking (including Treasury Operations) teams, ensuring seamless integration of digital services, robust payment processing, and operational excellence. The SVP will drive innovation, risk management, and compliance across all payment channels, positioning Sunwest Bank as a leader in digital financial services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop and execute the vision for digital banking and payments, aligning departmental goals with Sunwest Bank’s strategic objectives.
Lead, mentor, and develop managers and teams in Lockbox, Payment Operations, and Digital Banking.
Champion the evolution of digital services, including online banking platforms, payment processing technologies, and client-facing solutions.
Design and implement risk management frameworks for payment processing, ensuring compliance with regulatory requirements.
Optimize processes and controls to measure and improve efficiency, minimize risks and losses, and deliver high-quality client service.
Evaluate and manage relationships with technology vendors and service providers.
Ensure the delivery of differentiated high-quality client experiences across all payment and digital banking channels.
Lead the implementation of new technologies, processes, and solutions, driving organizational change and adoption of digital services.
Evaluate and consult on new products, services, and verticals; assessing risks associated and recommending necessary requirements to manage those risks.
Collaborate with industry organizations to identify the latest trends in fraud and scams and best practices to mitigate those risks. Maintain up-to-date knowledge of industry regulations, payment network rules, bank partner requirements, and industry best practices.
Serve as a subject matter expert (SME) on payment processing and central operations activities and develop this expertise in your team.
Interface with other operations and line of business leaders to set goals and objectives to improve overall bank performance.
Lead internal and external audits as necessary.
Treat people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
Perform other duties and projects as assigned.
ADDITIONAL RESPONSIBILITIES
Demonstrate professionalism in communication, attitude, and teamwork with internal and external clients.
Maintain high standards of quality work, attendance, and appearance.
Adhere to all company policies, procedures, and regulations.
Perform additional duties as assigned related to the position.
SUPERVISORY RESPONSIBILITIES This position is responsible for supporting the oversight of critical deposit and online banking operations back office processing; leading a team of tenured managers and approximately 30-35 support specialists.
MINIMUM QUALIFICATIONS
10+ years of banking operations experience, with strong expertise in digital banking, payment systems (ACH, wire, card, check), treasury management, and risk management.
7+ years of progressive leadership experience, managing multiple teams and functions.
Advanced knowledge of digital banking platforms, payment processing technologies, and core banking systems (Fiserv or similar).
Demonstrated experience in regulatory compliance, risk assessment, and audit management.
Technologically inclined, with awareness of digital trends and industry best practices.
Advanced communication, presentation, and writing skills for internal and external audiences.
Strong organizational, project management, and change leadership skills.
Possess an entrepreneurial business spirit, proactively takes initiative to identify solutions, and executes with a sense of urgency.
Ability to lead a team, generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality client service.
Occasional travel required.
COMPETENCIES:
Adaptability
Results Orientated
PHYSICAL DEMANDS:
Standing, walking and squatting less than fifty percent of the work shift.
Required to lift, move and carry up to 40 pounds.
Ability to read, count and write to accurately complete all documentation and reports.
Must be able to see, hear and speak in order to communicate with employees and other clients.
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
WORK ENVIRONMENT:
The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
Noise levels are considered moderate.
Sunwest Bank Is an Equal Opportunity Employer
Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.
Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.
Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.
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Digital Banking and Payments Manager
Location:
Meridian, ID
Job Id:
882
# of Openings:
1
SUMMARY The SVP & Digital Banking and Payments Manager is responsible for the strategic leadership, oversight, and evolution of Sunwest Bank’s digital banking and payments ecosystem. This role manages the Lockbox, Payment Operations, and Digital Banking (including Treasury Operations) teams, ensuring seamless integration of digital services, robust payment processing, and operational excellence. The SVP will drive innovation, risk management, and compliance across all payment channels, positioning Sunwest Bank as a leader in digital financial services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop and execute the vision for digital banking and payments, aligning departmental goals with Sunwest Bank’s strategic objectives.
Lead, mentor, and develop managers and teams in Lockbox, Payment Operations, and Digital Banking.
Champion the evolution of digital services, including online banking platforms, payment processing technologies, and client-facing solutions.
Design and implement risk management frameworks for payment processing, ensuring compliance with regulatory requirements.
Optimize processes and controls to measure and improve efficiency, minimize risks and losses, and deliver high-quality client service.
Evaluate and manage relationships with technology vendors and service providers.
Ensure the delivery of differentiated high-quality client experiences across all payment and digital banking channels.
Lead the implementation of new technologies, processes, and solutions, driving organizational change and adoption of digital services.
Evaluate and consult on new products, services, and verticals; assessing risks associated and recommending necessary requirements to manage those risks.
Collaborate with industry organizations to identify the latest trends in fraud and scams and best practices to mitigate those risks. Maintain up-to-date knowledge of industry regulations, payment network rules, bank partner requirements, and industry best practices.
Serve as a subject matter expert (SME) on payment processing and central operations activities and develop this expertise in your team.
Interface with other operations and line of business leaders to set goals and objectives to improve overall bank performance.
Lead internal and external audits as necessary.
Treat people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
Perform other duties and projects as assigned.
ADDITIONAL RESPONSIBILITIES
Demonstrate professionalism in communication, attitude, and teamwork with internal and external clients.
Maintain high standards of quality work, attendance, and appearance.
Adhere to all company policies, procedures, and regulations.
Perform additional duties as assigned related to the position.
SUPERVISORY RESPONSIBILITIES This position is responsible for supporting the oversight of critical deposit and online banking operations back office processing; leading a team of tenured managers and approximately 30-35 support specialists.
MINIMUM QUALIFICATIONS
10+ years of banking operations experience, with strong expertise in digital banking, payment systems (ACH, wire, card, check), treasury management, and risk management.
7+ years of progressive leadership experience, managing multiple teams and functions.
Advanced knowledge of digital banking platforms, payment processing technologies, and core banking systems (Fiserv or similar).
Demonstrated experience in regulatory compliance, risk assessment, and audit management.
Technologically inclined, with awareness of digital trends and industry best practices.
Advanced communication, presentation, and writing skills for internal and external audiences.
Strong organizational, project management, and change leadership skills.
Possess an entrepreneurial business spirit, proactively takes initiative to identify solutions, and executes with a sense of urgency.
Ability to lead a team, generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality client service.
Occasional travel required.
COMPETENCIES:
Adaptability
Results Orientated
PHYSICAL DEMANDS:
Standing, walking and squatting less than fifty percent of the work shift.
Required to lift, move and carry up to 40 pounds.
Ability to read, count and write to accurately complete all documentation and reports.
Must be able to see, hear and speak in order to communicate with employees and other clients.
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
WORK ENVIRONMENT:
The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
Noise levels are considered moderate.
Sunwest Bank Is an Equal Opportunity Employer
Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.
Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.
Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.
#J-18808-Ljbffr