Relationship Banker
Telhio Credit Union is a large credit union founded in 1934, serving over 70,000 member-owners throughout central and southwest Ohio. We value Caring, Commitment, and Integrity and are committed to extraordinary service, innovative financial solutions, and community involvement.
About our Position The Relationship Banker is accountable for uncovering and satisfying the needs of our members, acting as a trusted advisor and the One Telhio solution for our members. Your key focus is to deliver extraordinary service and innovative financial solutions.
This is a full‑time position working Monday through Friday (9 am – 6 pm) with rotating Saturdays (9 am – 1 pm).
Responsibilities
Perform all transactions in DNA accurately and efficiently (e.g., cash withdrawals, deposits, loan payments)
Process credit card payments in our third‑party portal
Perform all IRA/HSA/etc. transactions in Ascensus
Open IRAs and HSAs in Ascensus
Process member requests for wires, as needed
Inform members about products, services, and current promotions
Cross‑sell credit union products by answering inquiries, informing members of new services and promotions, ascertaining customer needs, and directing customers to lobby and partner representatives
Conform/comply with all applicable Telhio policies, procedures, and regulations
Maintain member confidence and protect credit union operations by keeping information confidential and warning others of potential breaches
Balance cash drawers accurately
Comply with credit union operations and security procedures by participating in all dual‑control functions
Witness and assist in audits as requested
Open all consumer accounts in DNA
Perform all account maintenance for consumer and business members
Process any and all disputes for consumer and business members
Close loans, when needed, for members in branch
Qualifications
High school diploma or equivalent (required)
Associate’s degree (preferred)
1–3 years of experience in member/customer service (required)
1–3 years of experience in financial services (preferred)
Notary license (required upon hire)
NMLS designation (required upon hire)
Effective communication skills (oral and written)
Excellent time management
Attention to detail
Telhio applicants must pass a background check, including credit, drug screen, bondability, and criminal background
What you will earn
Competitive pay
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
6% matching and immediately vested 401(k) plan
Generous schedule for paid holidays, vacation and personal time for a healthy work‑life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.
This is a Non‑Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
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About our Position The Relationship Banker is accountable for uncovering and satisfying the needs of our members, acting as a trusted advisor and the One Telhio solution for our members. Your key focus is to deliver extraordinary service and innovative financial solutions.
This is a full‑time position working Monday through Friday (9 am – 6 pm) with rotating Saturdays (9 am – 1 pm).
Responsibilities
Perform all transactions in DNA accurately and efficiently (e.g., cash withdrawals, deposits, loan payments)
Process credit card payments in our third‑party portal
Perform all IRA/HSA/etc. transactions in Ascensus
Open IRAs and HSAs in Ascensus
Process member requests for wires, as needed
Inform members about products, services, and current promotions
Cross‑sell credit union products by answering inquiries, informing members of new services and promotions, ascertaining customer needs, and directing customers to lobby and partner representatives
Conform/comply with all applicable Telhio policies, procedures, and regulations
Maintain member confidence and protect credit union operations by keeping information confidential and warning others of potential breaches
Balance cash drawers accurately
Comply with credit union operations and security procedures by participating in all dual‑control functions
Witness and assist in audits as requested
Open all consumer accounts in DNA
Perform all account maintenance for consumer and business members
Process any and all disputes for consumer and business members
Close loans, when needed, for members in branch
Qualifications
High school diploma or equivalent (required)
Associate’s degree (preferred)
1–3 years of experience in member/customer service (required)
1–3 years of experience in financial services (preferred)
Notary license (required upon hire)
NMLS designation (required upon hire)
Effective communication skills (oral and written)
Excellent time management
Attention to detail
Telhio applicants must pass a background check, including credit, drug screen, bondability, and criminal background
What you will earn
Competitive pay
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
6% matching and immediately vested 401(k) plan
Generous schedule for paid holidays, vacation and personal time for a healthy work‑life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.
This is a Non‑Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
#J-18808-Ljbffr