Patient Engagement Specialist - Naperville, IL

An Industry Defining Company Karoo is a venture-backed startup, prior to Series A, on a mission to transform cardiovascular care. Our platform is designed to empower large provider groups and health systems to succeed in value-based care contracts with payers by improving patient outcomes and reducing cost of care through better coordination, analytics, and disease management. While our initial focus is cardiology, we are building a scalable operating system for managing complex conditions across the healthcare spectrum.

This is a rare opportunity to join a mission-driven founding team at a pivotal stage and help define the future of healthcare technology, with the power to improve the lives of patients with cardiovascular disease, the number one cause of death in America today.

Karoo is seeking to add an important care team member, the Patient Engagement Specialist. This individual will be responsible for new patient acquisition and play a critical role in driving growth within the organization. This role integrates within partner cardiology practices and will focus on screening eligible patients for enrollment, communicating with practice providers to discuss eligibility, interacting with prospective patients to explain services, address inquiries, gather information, provide education, and schedule initial appointments with the virtual team.

Responsibilities

Maintain daily on-site presence at partner cardiology practices

Pre-screen patients for eligibility and notify practice providers of prospective patient enrollments through program and technology education

Verify patient program eligibility and elicit feedback from practice providers on enrollment potential

Conduct enrollment onboarding sessions with patients

Maintain documentation in the Karoo Health Kohere.AI system, and partner cardiologist systems for tracking and reporting purposes

Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits

Support practice providers by enrolling patients into the program and facilitating assignment and transfer to the virtual team for continued services

Coordinate with the partner cardiology practice to provide insight into the patient’s care journey

Regularly interact with practice staff to provide line-of-sight into patient admissions, readmissions, and ED visits

Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program

Implement strategies to appropriately enroll patients in the program

Provide in-services and presentations to practice partners regarding the Karoo Health program

Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process

Special projects, initiatives, and other job duties as assigned

Qualifications

High school graduate or equivalent

Community Health Worker/Partner, Medical Assistant, LPN

Cardiac-experience preferred

Minimum three years of related experience in health care and/or physician clinic/practice setting

General understanding of enrollment and billing processes and procedures

Strong interpersonal skills and ability to quickly establish rapport with providers and patients

Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams

Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably

Experience with team collaboration and coordination of care with external sources

Exceptional communication skills and can practice active listening

Strong written communication skills

Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset

Ability to utilize data to make informed decisions

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