Client Operations Lead - Remote & Growth-Focused

A leading customer experience firm in Columbus, Ohio is seeking a Program Lead (Operations Manager) to facilitate communication between clients and internal teams. This full-time role requires experience in managing customer service reps and remote teams, ensuring KPIs are met and offering support across various client accounts. You’ll lead discussions with clients, manage performance metrics, and be the main point of contact for escalations. The position includes competitive wages, flexible schedules, and comprehensive benefits. #J-18808-Ljbffr