Customer Service Order Entry specialist
MSI Metro Sales, Burnsville, Minnesota, United States, 55337
Position:
Customer Service Order Entry specialist
Location:
Burnsville, MN
Remote Status:
On-Site
Job Id: 390
# of Openings: 1
Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc.,
a 100% Employee-Owned Company , is an industry leading hardware, software, and managed services provider.
MSI Metro Sales Inc. is seeking an
Employee-Owner, Customer service/Order entry specialist , in our Burnsville, MN Headquarters.
The ideal candidate will be responsible for processing orders for supplies from internal and external clients while delivering an exceptional customer service experience. The successful candidate will exhibit attention to detail in processing orders, returns on internal and external systems; maintain call, and email volume expectations with a focus on minimal hold time rates.
Core Responsibilities:
Receive and process incoming calls and emails.
Process supply orders and submit returns on vendor websites.
Strive to exceed team goals: calls per day, average talk time on live calls, % of Productivity, service error rates, supply error rates and phone audits.
Maintain team goals for Hold Time and Grade of Service.
Process standard reports within excel and proprietary software.
Participate in cross training to support other departments as needed
Other responsibilities as assigned by Supervisor or Manager.
Minimum Qualifications:
High School Diploma or equivalent.
Microsoft office products MS Outlook, Excel, and Word
Able to travel to all Metro Sales locations (estimated 10 days a year) and Customer locations as needed.
Valid Drivers License
Clean Driving Record
Preferred Qualifications:
Exhibit excellent Communication, organizational and prioritization skills.
What We Offer:
Medical, Dental and Vision Insurance
Short- and long-term disability program
Life Insurance
Educational Development Benefits
Employee Stock Ownership Plan (ESOP) + Gainshare
401K+ Match
PTO
Paid Volunteer Days! Opportunities for community involvement with your peers.
Metro Sales Inc. Vision: Our Employee-Owners drive the success of the company. We strive to create an environment that offers challenging, stimulating and financially rewarding opportunities. Join us where you can learn and grow to your full potential.
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
#J-18808-Ljbffr
Customer Service Order Entry specialist
Location:
Burnsville, MN
Remote Status:
On-Site
Job Id: 390
# of Openings: 1
Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc.,
a 100% Employee-Owned Company , is an industry leading hardware, software, and managed services provider.
MSI Metro Sales Inc. is seeking an
Employee-Owner, Customer service/Order entry specialist , in our Burnsville, MN Headquarters.
The ideal candidate will be responsible for processing orders for supplies from internal and external clients while delivering an exceptional customer service experience. The successful candidate will exhibit attention to detail in processing orders, returns on internal and external systems; maintain call, and email volume expectations with a focus on minimal hold time rates.
Core Responsibilities:
Receive and process incoming calls and emails.
Process supply orders and submit returns on vendor websites.
Strive to exceed team goals: calls per day, average talk time on live calls, % of Productivity, service error rates, supply error rates and phone audits.
Maintain team goals for Hold Time and Grade of Service.
Process standard reports within excel and proprietary software.
Participate in cross training to support other departments as needed
Other responsibilities as assigned by Supervisor or Manager.
Minimum Qualifications:
High School Diploma or equivalent.
Microsoft office products MS Outlook, Excel, and Word
Able to travel to all Metro Sales locations (estimated 10 days a year) and Customer locations as needed.
Valid Drivers License
Clean Driving Record
Preferred Qualifications:
Exhibit excellent Communication, organizational and prioritization skills.
What We Offer:
Medical, Dental and Vision Insurance
Short- and long-term disability program
Life Insurance
Educational Development Benefits
Employee Stock Ownership Plan (ESOP) + Gainshare
401K+ Match
PTO
Paid Volunteer Days! Opportunities for community involvement with your peers.
Metro Sales Inc. Vision: Our Employee-Owners drive the success of the company. We strive to create an environment that offers challenging, stimulating and financially rewarding opportunities. Join us where you can learn and grow to your full potential.
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
#J-18808-Ljbffr