Associate Director, Customer Engagement Liaison, US Kidney – West
Vertex Pharmaceuticals, Denver, Colorado, United States
General Summary
The
Associate Director, Customer Engagement Liaison, US Kidney
is responsible for building and managing relationships with nephrology Key Thought Leaders (KTLs) in IgA nephropathy (IgAN) and APOL1-mediated kidney disease (AMKD). The person in this newly created role will work with KTLs in their assigned territory to collect insights, derive knowledge, and foster advocacy, with an overall goal of informing the development and evolution of the marketing strategy. They will implement cross‑functional KTL engagement plans across a range of activities such as regional insights meetings, advisory boards, strategic councils, and congresses. We are seeking a candidate with nephrology experience who has a strong track record in US commercial roles and the ability to thrive in a fast‑paced launch environment. This position resides within the marketing function and reports to the Director, Customer Engagement Liaison Lead. The candidate must live in the territory and within proximity of an airport. Specific territory footprint may evolve over time.
Key Duties And Responsibilities
Identify, build, and manage relationships with nephrology KTLs
Implement KTL Engagement Plans in close collaboration with cross‑functional colleagues in the field and at headquarters.
Lead the execution of regional insights meetings through identification and engagement of key advisors
Support advisory boards and strategic council activities and meetings including nominating potential new members
Plan and execute national and regional conferences with a focus on setting up meaningful KTL engagements for senior leaders
Monitor trends and insights about current and future treatment patterns that may impact the commercial strategy and provide feedback for consideration
Work with KTLs to gain and synthesize feedback in support of commercial projects
Deliver key customer insights on strategy, tactics, messaging, and program execution in partnership with marketing and other headquarters‑based teams
Collaborate with other field‑based roles (sales, medical, access, etc.) to optimize engagement and maximize insight generation
Model and instill a culture of compliance focused on ethics and integrity in all we do
Required Education And Experience
Bachelor's degree
Typically requires 10+ years of experience in healthcare / biopharmaceuticals, or an equivalent combination of experience and education
Nephrology experience
Previous experience as a Thought Leader Liaison or Regional Marketing Lead
Rare disease / specialty product launch experience
Experience working in highly competitive markets
Approximately 60‑80% domestic travel throughout the US, some weekends included
Valid driver’s license and in good standing
Required Skills
Customer focus with strong knowledge of KTL engagement practices
Clinical, technical, and scientific aptitude in complex disease states
Demonstrated ability to execute against strategic and tactical plans under short timelines
Highly effective communication skills (verbal, written, presentation)
Self‑driven with strong organizing and planning skills
Highly collaborative with the ability to manage multiple projects simultaneously
Pay Range $152,800 - $229,200
Disclosure Statement The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job‑related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market‑leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week‑long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
Company Information Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com.
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Associate Director, Customer Engagement Liaison, US Kidney
is responsible for building and managing relationships with nephrology Key Thought Leaders (KTLs) in IgA nephropathy (IgAN) and APOL1-mediated kidney disease (AMKD). The person in this newly created role will work with KTLs in their assigned territory to collect insights, derive knowledge, and foster advocacy, with an overall goal of informing the development and evolution of the marketing strategy. They will implement cross‑functional KTL engagement plans across a range of activities such as regional insights meetings, advisory boards, strategic councils, and congresses. We are seeking a candidate with nephrology experience who has a strong track record in US commercial roles and the ability to thrive in a fast‑paced launch environment. This position resides within the marketing function and reports to the Director, Customer Engagement Liaison Lead. The candidate must live in the territory and within proximity of an airport. Specific territory footprint may evolve over time.
Key Duties And Responsibilities
Identify, build, and manage relationships with nephrology KTLs
Implement KTL Engagement Plans in close collaboration with cross‑functional colleagues in the field and at headquarters.
Lead the execution of regional insights meetings through identification and engagement of key advisors
Support advisory boards and strategic council activities and meetings including nominating potential new members
Plan and execute national and regional conferences with a focus on setting up meaningful KTL engagements for senior leaders
Monitor trends and insights about current and future treatment patterns that may impact the commercial strategy and provide feedback for consideration
Work with KTLs to gain and synthesize feedback in support of commercial projects
Deliver key customer insights on strategy, tactics, messaging, and program execution in partnership with marketing and other headquarters‑based teams
Collaborate with other field‑based roles (sales, medical, access, etc.) to optimize engagement and maximize insight generation
Model and instill a culture of compliance focused on ethics and integrity in all we do
Required Education And Experience
Bachelor's degree
Typically requires 10+ years of experience in healthcare / biopharmaceuticals, or an equivalent combination of experience and education
Nephrology experience
Previous experience as a Thought Leader Liaison or Regional Marketing Lead
Rare disease / specialty product launch experience
Experience working in highly competitive markets
Approximately 60‑80% domestic travel throughout the US, some weekends included
Valid driver’s license and in good standing
Required Skills
Customer focus with strong knowledge of KTL engagement practices
Clinical, technical, and scientific aptitude in complex disease states
Demonstrated ability to execute against strategic and tactical plans under short timelines
Highly effective communication skills (verbal, written, presentation)
Self‑driven with strong organizing and planning skills
Highly collaborative with the ability to manage multiple projects simultaneously
Pay Range $152,800 - $229,200
Disclosure Statement The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job‑related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market‑leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week‑long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
Company Information Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com.
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