Change the world. Get paid for it
At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign.
About US Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self‑directed services to individuals needing home care and their families.
Today, Acumen is proud to be one of the nation's largest and most trusted providers of fiscal agent services.
We're not just processing payroll or paperwork, we're helping people live fuller, more independent lives. Come be part of something meaningful!
What is the job? Acumen Fiscal Agent is looking for Customer Relations Specialists to join our passionate team. In this critical role, you will serve as the face of Acumen, ensuring that clients and their families receive the highest level of support and assistance. As a Customer Relations Specialist, you will manage inquiries, provide information about our services, and resolve any issues that may arise. You will play a key role in enhancing client satisfaction and building positive relationships. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to handle challenging situations with empathy and professionalism. Join us in making a difference in the lives of those we serve!
Responsibilities
Act as the primary point of contact for clients, responding to inquiries and providing detailed information about services
Resolve client issues and concerns in a timely and effective manner
Document client interactions and maintain accurate records of communications
Gather feedback from clients to enhance service delivery and support continuous improvement
Coordinate with internal departments to ensure client needs are met and issues are addressed
Educate clients and their families on available resources and services
Promote a client‑centered approach in all communications and interactions
Requirements
High school diploma or equivalent is required; associate degree or higher in a related field is preferred
Experience in customer service or client relations, preferably in a social services or healthcare environment
Strong verbal and written communication skills
Demonstrated ability to handle difficult conversations and solve problems effectively
Excellent organizational skills and attention to detail
Proficiency in Microsoft Office Suite and familiarity with CRM software
Empathy and a strong commitment to client satisfaction
Ability to work collaboratively in a team environment and independently as required
Benefits ♥️What's in It for You?
16 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do
Paid Time Off and Paid Sick Time
Employee Recognition Program
Employee Assistance Program
Referral Program, get extra rewards for referring your friends to work with Acumen!
Paid Parental Leave
Be a part of a mission driven culture where you can make a real impact
Medical, Dental & Vision coverage
401(k) with company match
Voluntary benefits, including Pet Insurance
What Do You Think? Are You Ready to Make a Difference in Someone's Life Every Single Day? Apply today and be part of a team that values compassion, accountability, and purpose. Let's make self‑direction more personal, together.
#J-18808-Ljbffr
About US Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self‑directed services to individuals needing home care and their families.
Today, Acumen is proud to be one of the nation's largest and most trusted providers of fiscal agent services.
We're not just processing payroll or paperwork, we're helping people live fuller, more independent lives. Come be part of something meaningful!
What is the job? Acumen Fiscal Agent is looking for Customer Relations Specialists to join our passionate team. In this critical role, you will serve as the face of Acumen, ensuring that clients and their families receive the highest level of support and assistance. As a Customer Relations Specialist, you will manage inquiries, provide information about our services, and resolve any issues that may arise. You will play a key role in enhancing client satisfaction and building positive relationships. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to handle challenging situations with empathy and professionalism. Join us in making a difference in the lives of those we serve!
Responsibilities
Act as the primary point of contact for clients, responding to inquiries and providing detailed information about services
Resolve client issues and concerns in a timely and effective manner
Document client interactions and maintain accurate records of communications
Gather feedback from clients to enhance service delivery and support continuous improvement
Coordinate with internal departments to ensure client needs are met and issues are addressed
Educate clients and their families on available resources and services
Promote a client‑centered approach in all communications and interactions
Requirements
High school diploma or equivalent is required; associate degree or higher in a related field is preferred
Experience in customer service or client relations, preferably in a social services or healthcare environment
Strong verbal and written communication skills
Demonstrated ability to handle difficult conversations and solve problems effectively
Excellent organizational skills and attention to detail
Proficiency in Microsoft Office Suite and familiarity with CRM software
Empathy and a strong commitment to client satisfaction
Ability to work collaboratively in a team environment and independently as required
Benefits ♥️What's in It for You?
16 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do
Paid Time Off and Paid Sick Time
Employee Recognition Program
Employee Assistance Program
Referral Program, get extra rewards for referring your friends to work with Acumen!
Paid Parental Leave
Be a part of a mission driven culture where you can make a real impact
Medical, Dental & Vision coverage
401(k) with company match
Voluntary benefits, including Pet Insurance
What Do You Think? Are You Ready to Make a Difference in Someone's Life Every Single Day? Apply today and be part of a team that values compassion, accountability, and purpose. Let's make self‑direction more personal, together.
#J-18808-Ljbffr