The opportunity
Delaware North Gaming is hiring a Hotel Director to join our team at The Sheraton in Nashua, New Hampshire. As Hotel Director, you’ll oversee front desk, housekeeping, amenities, and guest service operations while driving revenue optimization, labor efficiency, and overall financial performance. You’ll use guest feedback, market insights, and competitive data to enhance service offerings and resolve high‑profile guest issues. This role is ideal for an experienced hospitality leader who thrives in fast‑paced settings and is passionate about delivering exceptional service and cultivating a high‑performing team culture.
If you want a job that provides fast‑paced work in a collaborative environment, apply now.
Pay Minimum – Anticipated Maximum Base Salary: $92,100 – $124,300 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What we offer At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends‑and‑family discounts at many of our hotels and resorts
What will you do?
Lead and develop a multi‑layered hotel operations team, including front desk, housekeeping, amenities, and front‑line team members
Manage departmental budgets and financial performance, optimizing profitability through strategic pricing, promotional planning, and operational efficiency
Leverage guest feedback, market trends, and competitive benchmarking to enhance offerings, resolve high‑profile guest issues, and maintain strong relationships with repeat VIP players
Oversee compliance with federal, state, local, and company regulations regarding the sale of alcohol, OSHA, payroll, and employment guidelines
Evaluate and recommend operational enhancements to improve guest service and satisfaction
More about you
Bachelor’s degree in hospitality management, business, or related field
Minimum of 7 years of progressive hotel leadership experience with success in managing properties with 150+ rooms, preferably in gaming or resort environments
Strong financial acumen with experience in revenue optimization, cost control, budget development, labor optimization, and P&L management
Extensive experience in luxury hospitality operations, guest relations, and service delivery with a deep understanding and passion for luxury hospitality trends, competitive landscape, guest expectations, innovation, and elevating team culture
Advanced experience with hotel management systems, property management, and guest service platforms, and proficiency in Microsoft Office Suite
Shift details Days Evenings On call
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If you want a job that provides fast‑paced work in a collaborative environment, apply now.
Pay Minimum – Anticipated Maximum Base Salary: $92,100 – $124,300 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What we offer At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends‑and‑family discounts at many of our hotels and resorts
What will you do?
Lead and develop a multi‑layered hotel operations team, including front desk, housekeeping, amenities, and front‑line team members
Manage departmental budgets and financial performance, optimizing profitability through strategic pricing, promotional planning, and operational efficiency
Leverage guest feedback, market trends, and competitive benchmarking to enhance offerings, resolve high‑profile guest issues, and maintain strong relationships with repeat VIP players
Oversee compliance with federal, state, local, and company regulations regarding the sale of alcohol, OSHA, payroll, and employment guidelines
Evaluate and recommend operational enhancements to improve guest service and satisfaction
More about you
Bachelor’s degree in hospitality management, business, or related field
Minimum of 7 years of progressive hotel leadership experience with success in managing properties with 150+ rooms, preferably in gaming or resort environments
Strong financial acumen with experience in revenue optimization, cost control, budget development, labor optimization, and P&L management
Extensive experience in luxury hospitality operations, guest relations, and service delivery with a deep understanding and passion for luxury hospitality trends, competitive landscape, guest expectations, innovation, and elevating team culture
Advanced experience with hotel management systems, property management, and guest service platforms, and proficiency in Microsoft Office Suite
Shift details Days Evenings On call
#J-18808-Ljbffr