LBM Sales Support Coordinator
Location: Fort Wayne, IN
Level: Hourly (Pay Class 3)
Division / Department: Lumber & Building Materials
Reporting to position: Development and Support Manager
Travel: NA
About the Role The Sales Support Coordinator role requires versatility and efficiency. This person will be working alongside Lumber and Building Materials staff and managers to accomplish tasks, work on projects, assist in administrative work, and collaborate for ideas.
Responsibilities
Works in a diverse and collaborative team environment utilizing clear communication to deliver high productivity and contributes to the success of the team and goals
Support Lumber & Building Materials (LBM) managers and supervisors to gather information, expedite, and complete projects
Enter and maintain sales orders, purchase orders and contracts
Generate, review, and process customer invoices in a timely and accurate manner
Work closely with accounting and trading teams to reconcile billing discrepancies and resolve invoicing issues
Audit orders for accuracy
Provide Traders and Specialists with order tracking support
Prepare documents, materials, presentations and other projects as needed
Update and maintain member information as needed
Answer calls and assist with any questions or transfer to corresponding department
Assist in inventory management
Gather freight rates
Update reports, documentation, and price lists as needed
Coordinate meetings with the department and the entire trading floor
Assist in any other task that traders may need done
Education and Experience
High school diploma
Customer service experience is a plus
Skills and Abilities
Excellent oral and written communication skills
High-level of attention to detail to ensure accuracy
Self-starter and eagerness to learn product knowledge and processes.
Problem solving skills, and ability to meet deadlines
Organizational skills and customer service oriented
Positive attitude and personality
Data Entry and technology skills including Google Workspace
Understanding of basic accounting and invoicing procedures
Ability to manage multiple billing cycles and follow through on outstanding invoices
Benefits available to you
Full insurance benefits package including Medical, Dental, & Vision
Paid time off to foster work/life balance
Profit sharing
Bonus Pay opportunities
Retirement funding opportunities
About Do it Best Group Headquartered in Fort Wayne, IN, the Do it Best Group is the world's largest hardware, lumber, and building materials buying cooperative in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently-owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities.
Culture Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.
Our Philosophy Serving others as we would like to be served
Our Mission Making the best even better
Our Goal Helping members grow and achieve their dreams
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Level: Hourly (Pay Class 3)
Division / Department: Lumber & Building Materials
Reporting to position: Development and Support Manager
Travel: NA
About the Role The Sales Support Coordinator role requires versatility and efficiency. This person will be working alongside Lumber and Building Materials staff and managers to accomplish tasks, work on projects, assist in administrative work, and collaborate for ideas.
Responsibilities
Works in a diverse and collaborative team environment utilizing clear communication to deliver high productivity and contributes to the success of the team and goals
Support Lumber & Building Materials (LBM) managers and supervisors to gather information, expedite, and complete projects
Enter and maintain sales orders, purchase orders and contracts
Generate, review, and process customer invoices in a timely and accurate manner
Work closely with accounting and trading teams to reconcile billing discrepancies and resolve invoicing issues
Audit orders for accuracy
Provide Traders and Specialists with order tracking support
Prepare documents, materials, presentations and other projects as needed
Update and maintain member information as needed
Answer calls and assist with any questions or transfer to corresponding department
Assist in inventory management
Gather freight rates
Update reports, documentation, and price lists as needed
Coordinate meetings with the department and the entire trading floor
Assist in any other task that traders may need done
Education and Experience
High school diploma
Customer service experience is a plus
Skills and Abilities
Excellent oral and written communication skills
High-level of attention to detail to ensure accuracy
Self-starter and eagerness to learn product knowledge and processes.
Problem solving skills, and ability to meet deadlines
Organizational skills and customer service oriented
Positive attitude and personality
Data Entry and technology skills including Google Workspace
Understanding of basic accounting and invoicing procedures
Ability to manage multiple billing cycles and follow through on outstanding invoices
Benefits available to you
Full insurance benefits package including Medical, Dental, & Vision
Paid time off to foster work/life balance
Profit sharing
Bonus Pay opportunities
Retirement funding opportunities
About Do it Best Group Headquartered in Fort Wayne, IN, the Do it Best Group is the world's largest hardware, lumber, and building materials buying cooperative in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently-owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities.
Culture Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.
Our Philosophy Serving others as we would like to be served
Our Mission Making the best even better
Our Goal Helping members grow and achieve their dreams
#J-18808-Ljbffr