Client Success Director, CG&R Agency

Client Success Director, CG&R Agency

• Client Success
• San Francisco, United States
• Senior
• Full-time

Description

Ready to take your career to the next level?

Skai is looking for the best and the brightest to join our rapidly growing team. We are proud of our industry-leading digital marketing software and the people behind it. This is your opportunity to contribute.

Possible locations: New York City, Chicago, Seattle, San Francisco, Los Angeles, North Carolina

We are seeking a strategic Account Leader to own and grow relationships with our largest Consumer Goods & Retail Agencies. You will serve as a trusted partner to senior client stakeholders, driving long-term value, retention, and growth across the Skai platform with our largest agencies.

You will lead a team of Client Success Managers and oversee account strategy and performance with a primary focus on Retail Media, while also supporting Paid Search and Paid Social. You will align client objectives with Skai’s capabilities, promote retention, identify growth opportunities, and ensure strong business outcomes.

The ideal candidate is a results-driven, consultative leader with strong relationship management skills, experience in digital marketing strategy and execution, and a deep understanding of the performance media landscape to address agency needs.

Duties and Responsibilities

• Operate as the main point of contact for all matters specific to aligned Agencies clients
• Develop a trusted advisor relationship with key stakeholders and agency client executives
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify and grow opportunities within the customer base and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed
• Partner closely with product development, sales, technical account management, and sales engineers to drive platform innovation and capture market opportunity
• Collaborate & partner with Sales Account Executives
• Lead on Quarterly Business Reviews & Partnership Overviews
• Advise on publisher & vertical best practices to ensure agencies are maximizing results for their clients
• Direct management of aligned Client Success Manager team members – building capability and ensuring clients goals are exceeded
• Act as an escalation point for technical issues, looking for cross-product conflicts and overseeing proactive problem-solving to ensure issues are handled promptly

Requirements

Skai Requirements:

• Passion and dedication
• Desire to be the best
• Ability to work both independently and as part of a team
• Strong interpersonal communication skills - in writing and verbally
• Proven track-record of problem-solving
• Results oriented
• Ability to thrive in a fast paced environment with tight deadlines

Position Requirements:

• B.A. or B.S.; MBA preferred
• 5+ years of experience in enterprise client services, account management, and/or client-facing technical project management
• Proven record of managing and growing strategic advertiser or agency relationships
• Strong understanding of performance marketing across ecommerce, search and social, with hands-on experience implementing and managing digital campaigns
• Demonstrated ability to communicate, present, and influence credibly at all levels, including executive and C-suite, with strong listening and storytelling skills
• Demonstrated success delivering client-focused, strategic solutions and leading business reviews to identify growth opportunities and workflow improvements
• Influencing stakeholders to unlock new opportunities and enable same store growth
• Proven ability to manage multiple projects at a time while paying strong attention to detail
• Experience with Skai or comparable performance marketing platforms preferred
• Willingness to travel 10–20%
• Amazon, Google, and/or Meta certifications a plus
• The salary range for this position is $100,000 - $110,000. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.

More about Us:

The company offers best-of-breed advertising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to complement and maximize return from our solutions.

Established in 2006, we are a thriving organization with a unique, vibrant startup culture and a track record of success. We are hybrid for the long term (3 days a week in office) with a great home/office work mix, and a diverse team.

At Skai we have comprehensive medical coverage, employer match retirement savings and generous paid time off. We also offer:

• Medical, Dental and Vision coverage
• Employee share options program
• Generous paid family leave policy
• Flexible hybrid working model
• Life insurance and short/long term disability
• Professional growth stipend
• Diversity and inclusion programs
• Office commuting benefits
• ClassPass Membership
• Volunteering and community opportunities
• Employee Assistance Program
• Company sponsored employee social events
• Office lunches and fully stocked kitchen

Equal Opportunity Employer

Skai, Inc. is an Equal Opportunity Employer. We believe in a diverse, equitable, and inclusive workplace. Our DE&I commitment and core values are available on our website. We encourage applications from women, people of color, bilingual/bicultural individuals, and members of the LGBTQ+ communities. We do not discriminate based on race, religion, sex, national origin, ethnicity, age, disability, politics, sexual orientation, gender identity, color, marital status, or any other protected status. We also comply with the San Francisco Fair Chance Ordinance by considering qualified applicants with arrest and conviction records.

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Skai is an E-Verify employer

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