Order Management Specialist
Location:
Minnetonka, MN, US
Job ID: 54843
Category: Sales and Business development
Stratasys is a world leader in 3D printing!
Stratasys
is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world's leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.
Stratasys is seeking an
Order Management Specialist
to ensure accurate and timely processing of customer orders throughout the full order lifecycle. This role maintains order data integrity, resolves routine order issues, and coordinates closely with Sales, Customer Service, and Supply Chain teams. The Order Management Specialist supports customer satisfaction and operational efficiency by adhering to established order management processes and maintaining clean, accurate order records.
What you will be doing:
Enter customer orders accurately into the ERP or order management system
Validate order details including pricing, quantities, shipping terms, and customer information
Ensure required approvals and documentation are obtained prior to order release
Resolve order discrepancies such as pricing errors, missing information, or delivery issues
Respond to internal inquiries related to order status and documentation
Escalate complex issues to senior team members or management as needed
Monitor orders through fulfillment and update system notes as needed
Maintain accurate order documentation and audit trails
Support order holds, releases, and changes in accordance with company policies
Support the online customer experience on the Hub by managing support tickets for orders, user access, account issues and technical problems
Follow established order processing procedures and internal controls
Identify data or process issues and communicate findings to the team
Partner with Sales, Customer Service, Finance, and Supply Chain to support order execution
Participate in team meetings and contribute to operational improvements
Must have for this role:
As a part of Stratasys, this position requires access to information and/or technology controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). The successful candidate must be a U.S. Citizen, lawful permanent resident of the U.S. (or, green card holder), a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Associate's degree in business, operations or another related field
Two years entering and maintaining order data in ERP or order management systems
Strong attention to detail and data accuracy
Ability to manage multiple tasks and meet deadlines
Strong written and verbal communication skills
Proficiency with Microsoft Office applications, particularly Excel
Nice to have:
Experience in a mid- to large-size organization
Familiarity with order-to-cash or supply chain processes
Experience working specifically with Oracle and Salesforce
What? ?you? ?will? ?be? ?part? ?of:
Company Overview -
https://www.stratasys.com/en/about-us/history/
Our Culture and Values -
https://www.stratasys.com/en/about-us/culture/
Our Sustainability "3D Printing a Better Tomorrow"
-
https://www.stratasys.com/en/about-us/sustainability/
Our Locations
-
https://www.stratasys.com/en/contact-us/office-locations/
Check out our Video -
https://www.youtube.com/watch?v=6wmDfmt2bNI
Additional Information:
At Stratasys we have designed a comprehensive Total Rewards program that goes beyond the basics and supports our People First strategy. When you join Stratasys, you'll gain access to benefits and perks that will support you and your family both inside and outside of work.
For this position, the typical annual starting base salary is from $45,054 to $56,609, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.
In addition to a competitive salary, we offer a comprehensive total rewards package (e.g., Medical, Dental & Vision, Health Savings Accounts, Mental Health Resources etc.), recognition programs, employee stock purchase plan, and 401(k) with company match.
To perform this job successfully
, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Stratasys
is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Location:
Minnetonka, MN, US
Job ID: 54843
Category: Sales and Business development
Stratasys is a world leader in 3D printing!
Stratasys
is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world's leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.
Stratasys is seeking an
Order Management Specialist
to ensure accurate and timely processing of customer orders throughout the full order lifecycle. This role maintains order data integrity, resolves routine order issues, and coordinates closely with Sales, Customer Service, and Supply Chain teams. The Order Management Specialist supports customer satisfaction and operational efficiency by adhering to established order management processes and maintaining clean, accurate order records.
What you will be doing:
Enter customer orders accurately into the ERP or order management system
Validate order details including pricing, quantities, shipping terms, and customer information
Ensure required approvals and documentation are obtained prior to order release
Resolve order discrepancies such as pricing errors, missing information, or delivery issues
Respond to internal inquiries related to order status and documentation
Escalate complex issues to senior team members or management as needed
Monitor orders through fulfillment and update system notes as needed
Maintain accurate order documentation and audit trails
Support order holds, releases, and changes in accordance with company policies
Support the online customer experience on the Hub by managing support tickets for orders, user access, account issues and technical problems
Follow established order processing procedures and internal controls
Identify data or process issues and communicate findings to the team
Partner with Sales, Customer Service, Finance, and Supply Chain to support order execution
Participate in team meetings and contribute to operational improvements
Must have for this role:
As a part of Stratasys, this position requires access to information and/or technology controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). The successful candidate must be a U.S. Citizen, lawful permanent resident of the U.S. (or, green card holder), a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Associate's degree in business, operations or another related field
Two years entering and maintaining order data in ERP or order management systems
Strong attention to detail and data accuracy
Ability to manage multiple tasks and meet deadlines
Strong written and verbal communication skills
Proficiency with Microsoft Office applications, particularly Excel
Nice to have:
Experience in a mid- to large-size organization
Familiarity with order-to-cash or supply chain processes
Experience working specifically with Oracle and Salesforce
What? ?you? ?will? ?be? ?part? ?of:
Company Overview -
https://www.stratasys.com/en/about-us/history/
Our Culture and Values -
https://www.stratasys.com/en/about-us/culture/
Our Sustainability "3D Printing a Better Tomorrow"
-
https://www.stratasys.com/en/about-us/sustainability/
Our Locations
-
https://www.stratasys.com/en/contact-us/office-locations/
Check out our Video -
https://www.youtube.com/watch?v=6wmDfmt2bNI
Additional Information:
At Stratasys we have designed a comprehensive Total Rewards program that goes beyond the basics and supports our People First strategy. When you join Stratasys, you'll gain access to benefits and perks that will support you and your family both inside and outside of work.
For this position, the typical annual starting base salary is from $45,054 to $56,609, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.
In addition to a competitive salary, we offer a comprehensive total rewards package (e.g., Medical, Dental & Vision, Health Savings Accounts, Mental Health Resources etc.), recognition programs, employee stock purchase plan, and 401(k) with company match.
To perform this job successfully
, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Stratasys
is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .