Work From Home
Work From Home Work From Home, Indiana 46544
At Franciscan, the Director of Referral Management is critical for developing, standardizing, centralizing, and optimizing the referral program across markets. In this role you will assist in forming the referral strategy and overseas operations related to referral management and patient access. This role provides leadership to a team of referral supervisors and coordinators focused on delivering a seamless experience for new or established patients and referring providers. This position will report to the VP of Patient Engagement and Access.
WHO WE ARE
Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
Develop, standardize, centralize, and optimize the referral process, workflows, and education.
Strategically develop the relationships, operational infrastructure, and best practices that allow the referral program to identify opportunities and improve efficiency, patient access, and provider relations.
Collaborate with stakeholders to achieve strategic initiatives related to referral management, patient outreach, and patient access by maintaining the integrity of the referral network, identifying system solutions, collaborating with partner organizations, and overseeing physician relationships.
Direct the assessment, design, development, planning, implementation, data collection/reporting, and evaluation of referral management, specialist utilization, patient portal activities, and closed-loop Epic-to-Epic referral solution to accelerate and streamline the referral process.
Collaborates with Operational Analysts to create Referral program reports and ensures timely preparation of referral key performance indicators/metrics for dissemination to senior leaders and stakeholders.
Oversee assessment, implementation, evaluation, and revision of existing and new technology and programs to keep pace with emerging trends.
Must be willing to travel onsite from time to time as needed for leadership meetings.
QUALIFICATIONS
Master's Degree Health administration or Business administration - Preferred
Bachelor's Degree Health Administration or Business - Required
8 years of related experience in a corporate or business setting, managed health care, hospital, or insurance environment, with at least three of those years at the management level or higher. Required -AND-
6 years progressively responsible experience in health care, including demonstrated success in an administrative capacity with responsibilities working directly with physicians. - Required
TRAVEL IS REQUIRED:
Up to 20%
JOB RANGE:
Director of Referral Management $107,980 - $140,112
INCENTIVE:
Not Applicable
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
Work From Home Work From Home, Indiana 46544
At Franciscan, the Director of Referral Management is critical for developing, standardizing, centralizing, and optimizing the referral program across markets. In this role you will assist in forming the referral strategy and overseas operations related to referral management and patient access. This role provides leadership to a team of referral supervisors and coordinators focused on delivering a seamless experience for new or established patients and referring providers. This position will report to the VP of Patient Engagement and Access.
WHO WE ARE
Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
Develop, standardize, centralize, and optimize the referral process, workflows, and education.
Strategically develop the relationships, operational infrastructure, and best practices that allow the referral program to identify opportunities and improve efficiency, patient access, and provider relations.
Collaborate with stakeholders to achieve strategic initiatives related to referral management, patient outreach, and patient access by maintaining the integrity of the referral network, identifying system solutions, collaborating with partner organizations, and overseeing physician relationships.
Direct the assessment, design, development, planning, implementation, data collection/reporting, and evaluation of referral management, specialist utilization, patient portal activities, and closed-loop Epic-to-Epic referral solution to accelerate and streamline the referral process.
Collaborates with Operational Analysts to create Referral program reports and ensures timely preparation of referral key performance indicators/metrics for dissemination to senior leaders and stakeholders.
Oversee assessment, implementation, evaluation, and revision of existing and new technology and programs to keep pace with emerging trends.
Must be willing to travel onsite from time to time as needed for leadership meetings.
QUALIFICATIONS
Master's Degree Health administration or Business administration - Preferred
Bachelor's Degree Health Administration or Business - Required
8 years of related experience in a corporate or business setting, managed health care, hospital, or insurance environment, with at least three of those years at the management level or higher. Required -AND-
6 years progressively responsible experience in health care, including demonstrated success in an administrative capacity with responsibilities working directly with physicians. - Required
TRAVEL IS REQUIRED:
Up to 20%
JOB RANGE:
Director of Referral Management $107,980 - $140,112
INCENTIVE:
Not Applicable
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.