Manager, Oncology Patient Experience Strategy and Execution
Johnson & Johnson, Titusville, New Jersey, United States
This job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.
We provide an inclusive work environment where each person is considered as an individual.
At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function: Marketing
Job Sub
Function: Strategic Marketing
Job Category: Professional
All Job Posting Locations: Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America
Job Description: Manager, Oncology Patient Experience Strategy and Execution About Innovative Medicine: Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at
https://www.jnj.com/innovative-medicine We are searching for the best talent for a Senior Manager, Strategy, Insights & Transformation to be in Titusville, NJ. An important aspect of patient's unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson & Johnson Innovative Medicine therapies, to help overcome challenges to fulfillment, on-boarding, and adherence. The
Manager, Oncology Patient Experience Strategy and Execution , is responsible for identifying strategies and operational processes that maximize organizational ability to support patient starts and stays on JJIM therapies. The Manager will report to the Associate Director, Field Access & Affordability Solutions, Oncology and will work with our internal and external partners to execute strategic brand imperatives, identify insights and develop innovative impact and deployment strategies for flawless implementation and execution of key patient support capabilities supporting the Oncology Field Reimbursement Manager (FRM) team. Planning and support for new product launches is included in the scope of this role. A Day in the Life Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful. Primary Responsibilities Include:
Brand lead for FRM strategy and execution, partnering with Patient Experience to align initiatives with overall brand objectives and ensure flawless field execution.
Design and implement operational processes and efficiencies, driving the deployment of strategic initiatives that maximize patient starts and customer experience.
Accountability for FRM training alignment, collaborating with the FRM Training lead to embed strategy through launches, national meetings, and new-hire programs.
Lead cross-functional collaboration in a matrixed environment with Marketing, Sales, Legal, Medical, and Regulatory to define and execute strategy while ensuring regulatory compliance.
Plan and support key field reimbursement initiatives (including product launches) and share insights with Patient/Caregiver Solutions and Patient Access & Affordability teams to inform hub enhancements and patient experience improvements; orchestrate project work to optimize FRM strategy and operations.
Operational lead for FRM focused meetings. Ownership of bi-weekly national calls, live/virtual meetings and newsletter.
Critical Expectations for Success
Demonstrated ability to manage complex initiatives in a matrixed organization with a track record of delivering on-time, measurable impact on patient starts and stays
Proven influence without authority and exceptional communication skills, effectively aligning diverse stakeholders (Marketing, Sales, Legal, Medical, Regulatory) to achieve shared goals.
Healthcare domain experience (ideally in access/reimbursement, commercial excellence, or related roles) with proficiency in internal review processes (CAC) and Microsoft tools; comfortable navigating regulatory requirements.
Oncology experience is preferred or a clear ability and drive to learn quickly; experience with launches or launch-readiness activities and the ability to plan and execute in a fast-paced environment.
Qualifications: REQUIRED: 5 years of healthcare business experience (ex: commercial excellence, access/reimbursement, sales, marketing, training, analytics, and operational roles) with demonstrated project management capability is required.
Bachelor's degree required; MBA or other related advanced degree preferred.
Oncology experience preferred
Working across a matrixed organization
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation,
external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
The anticipated base pay range for this position is : $102,000.00 - $177,100.00 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company's long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave - 80 hours in a 52-week rolling period10 days Volunteer Leave - 32 hours per calendar year Military Spouse Time-Off - 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits]]>
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.
We provide an inclusive work environment where each person is considered as an individual.
At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function: Marketing
Job Sub
Function: Strategic Marketing
Job Category: Professional
All Job Posting Locations: Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America
Job Description: Manager, Oncology Patient Experience Strategy and Execution About Innovative Medicine: Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at
https://www.jnj.com/innovative-medicine We are searching for the best talent for a Senior Manager, Strategy, Insights & Transformation to be in Titusville, NJ. An important aspect of patient's unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson & Johnson Innovative Medicine therapies, to help overcome challenges to fulfillment, on-boarding, and adherence. The
Manager, Oncology Patient Experience Strategy and Execution , is responsible for identifying strategies and operational processes that maximize organizational ability to support patient starts and stays on JJIM therapies. The Manager will report to the Associate Director, Field Access & Affordability Solutions, Oncology and will work with our internal and external partners to execute strategic brand imperatives, identify insights and develop innovative impact and deployment strategies for flawless implementation and execution of key patient support capabilities supporting the Oncology Field Reimbursement Manager (FRM) team. Planning and support for new product launches is included in the scope of this role. A Day in the Life Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful. Primary Responsibilities Include:
Brand lead for FRM strategy and execution, partnering with Patient Experience to align initiatives with overall brand objectives and ensure flawless field execution.
Design and implement operational processes and efficiencies, driving the deployment of strategic initiatives that maximize patient starts and customer experience.
Accountability for FRM training alignment, collaborating with the FRM Training lead to embed strategy through launches, national meetings, and new-hire programs.
Lead cross-functional collaboration in a matrixed environment with Marketing, Sales, Legal, Medical, and Regulatory to define and execute strategy while ensuring regulatory compliance.
Plan and support key field reimbursement initiatives (including product launches) and share insights with Patient/Caregiver Solutions and Patient Access & Affordability teams to inform hub enhancements and patient experience improvements; orchestrate project work to optimize FRM strategy and operations.
Operational lead for FRM focused meetings. Ownership of bi-weekly national calls, live/virtual meetings and newsletter.
Critical Expectations for Success
Demonstrated ability to manage complex initiatives in a matrixed organization with a track record of delivering on-time, measurable impact on patient starts and stays
Proven influence without authority and exceptional communication skills, effectively aligning diverse stakeholders (Marketing, Sales, Legal, Medical, Regulatory) to achieve shared goals.
Healthcare domain experience (ideally in access/reimbursement, commercial excellence, or related roles) with proficiency in internal review processes (CAC) and Microsoft tools; comfortable navigating regulatory requirements.
Oncology experience is preferred or a clear ability and drive to learn quickly; experience with launches or launch-readiness activities and the ability to plan and execute in a fast-paced environment.
Qualifications: REQUIRED: 5 years of healthcare business experience (ex: commercial excellence, access/reimbursement, sales, marketing, training, analytics, and operational roles) with demonstrated project management capability is required.
Bachelor's degree required; MBA or other related advanced degree preferred.
Oncology experience preferred
Working across a matrixed organization
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation,
external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
The anticipated base pay range for this position is : $102,000.00 - $177,100.00 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company's long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave - 80 hours in a 52-week rolling period10 days Volunteer Leave - 32 hours per calendar year Military Spouse Time-Off - 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits]]>