Automotive Sales Consultant / Car Sales
Jenkins Auto Group, Ocala, Florida, United States, 34470
Salesperson
The mission of the salesperson is to maximize and support 100% of all inbound (Showroom, Phone, Internet Opportunities) and outbound (Sold Follow-up, Un-Sold Follow-up, Prospecting, and Service Opportunities) customer traffic, while maintaining the highest possible level of customer satisfaction. By his/her impression, the image of the dealership is portrayed. This position requires an individual with excellent people skills. This position will include daily interaction with the dealership's Management Staff (Variable & Fixed Operations) and select Sales Managers/Floor Managers. Jenkins Auto Group, founded by Don Jenkins in 1998, is an industry-leading automotive retailer based in Ocala, FL. With over 1,300 employees representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism, integrity, and enthusiasm. At Jenkins Auto Group, we believe in promoting growth and upholding our forward trajectory through great people, high standards, and best practices, recognizing that our team is integral to our success. Benefits include medical (4 plans), dental, vision, term life, company-paid term life, STD/LTD, accident indemnity rider, PTO/sick days, 401(k) with an employer match, employee assistant program, FMLA/maternity/paternity leave, and bereavement leave. Essential functions may include tasks such as working a daily business plan, managing incoming traffic/calls, phone-up follow-up, sold follow-up, orphan follow-up, service follow-up, letters (thank you, holiday, birthday), updating business plans and client cards, using eLead CRM to manage lead activity, leveraging auto responders, personalized e-mail templates and phone guides to drive appointments and sales, managing and measuring all lead activity and results, greeting incoming sales opportunities, doing a comprehensive needs assessment, initiating the EMI, selecting the right vehicle with the help of the Floor Manager, presenting the vehicle, demonstrating vehicles at dealership, presenting arithmetic to customers and facilitating paperwork, delivering vehicle, signing customer up for first service appointment at delivery, unsold follow up of prospects who do not buy, follow up for people who did not show for appointment, sold follow up for customers who buy, referrals and household prospecting, ongoing customer contact to promote loyalty and retention, facilitating automated follow up including sold follow up, service reminders, vehicle anniversary, contacts, recalls, referrals & prospecting, renewal contacts to re-sell your customer base, adhering to all company policies, procedures and safety standards, and performing other duties as assigned. Qualifications include a high school diploma or the equivalent, ability to read and comprehend instructions and information, previous sales experience preferably automotive sales, a professional appearance and customer oriented attitude, excellent interpersonal and telephone skills, well organized and self-motivated, and knowledge and understanding of the federal, state and local laws which govern retail. Physical demands include sitting, standing, walking, handling, reaching, crouching, far vision, depth perception, and talking. Environmental conditions include working outside in weather and inside a climate-controlled environment. Demonstration drives require salespersons to accompany customers on demonstration drives. Under no circumstances will customer be allowed to drive a new or used automobile without being accompanied by a salesperson. The customer's driver license must always be photocopied before beginning a demonstration drive. Dress code requires all sales people to keep themselves and their work area neat and clean. Excellent hygiene and grooming are a must. A Company Polo or shirt and tie are required for all men and business professional for all women. You do not need the nicest or most expensive clothing. Your clothing must be clean, pressed and shoes shined. There will be no eating at your desk area. Take pride in your appearance and surroundings. Behavior requires a positive mental attitude. We will abide by one of our most important principles and honor the absent. We will not speak negatively about co-workers or anyone else in the organization. If we suspect a co-worker has a negative attitude we will help them reset their human computer and pick them up.
The mission of the salesperson is to maximize and support 100% of all inbound (Showroom, Phone, Internet Opportunities) and outbound (Sold Follow-up, Un-Sold Follow-up, Prospecting, and Service Opportunities) customer traffic, while maintaining the highest possible level of customer satisfaction. By his/her impression, the image of the dealership is portrayed. This position requires an individual with excellent people skills. This position will include daily interaction with the dealership's Management Staff (Variable & Fixed Operations) and select Sales Managers/Floor Managers. Jenkins Auto Group, founded by Don Jenkins in 1998, is an industry-leading automotive retailer based in Ocala, FL. With over 1,300 employees representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism, integrity, and enthusiasm. At Jenkins Auto Group, we believe in promoting growth and upholding our forward trajectory through great people, high standards, and best practices, recognizing that our team is integral to our success. Benefits include medical (4 plans), dental, vision, term life, company-paid term life, STD/LTD, accident indemnity rider, PTO/sick days, 401(k) with an employer match, employee assistant program, FMLA/maternity/paternity leave, and bereavement leave. Essential functions may include tasks such as working a daily business plan, managing incoming traffic/calls, phone-up follow-up, sold follow-up, orphan follow-up, service follow-up, letters (thank you, holiday, birthday), updating business plans and client cards, using eLead CRM to manage lead activity, leveraging auto responders, personalized e-mail templates and phone guides to drive appointments and sales, managing and measuring all lead activity and results, greeting incoming sales opportunities, doing a comprehensive needs assessment, initiating the EMI, selecting the right vehicle with the help of the Floor Manager, presenting the vehicle, demonstrating vehicles at dealership, presenting arithmetic to customers and facilitating paperwork, delivering vehicle, signing customer up for first service appointment at delivery, unsold follow up of prospects who do not buy, follow up for people who did not show for appointment, sold follow up for customers who buy, referrals and household prospecting, ongoing customer contact to promote loyalty and retention, facilitating automated follow up including sold follow up, service reminders, vehicle anniversary, contacts, recalls, referrals & prospecting, renewal contacts to re-sell your customer base, adhering to all company policies, procedures and safety standards, and performing other duties as assigned. Qualifications include a high school diploma or the equivalent, ability to read and comprehend instructions and information, previous sales experience preferably automotive sales, a professional appearance and customer oriented attitude, excellent interpersonal and telephone skills, well organized and self-motivated, and knowledge and understanding of the federal, state and local laws which govern retail. Physical demands include sitting, standing, walking, handling, reaching, crouching, far vision, depth perception, and talking. Environmental conditions include working outside in weather and inside a climate-controlled environment. Demonstration drives require salespersons to accompany customers on demonstration drives. Under no circumstances will customer be allowed to drive a new or used automobile without being accompanied by a salesperson. The customer's driver license must always be photocopied before beginning a demonstration drive. Dress code requires all sales people to keep themselves and their work area neat and clean. Excellent hygiene and grooming are a must. A Company Polo or shirt and tie are required for all men and business professional for all women. You do not need the nicest or most expensive clothing. Your clothing must be clean, pressed and shoes shined. There will be no eating at your desk area. Take pride in your appearance and surroundings. Behavior requires a positive mental attitude. We will abide by one of our most important principles and honor the absent. We will not speak negatively about co-workers or anyone else in the organization. If we suspect a co-worker has a negative attitude we will help them reset their human computer and pick them up.