*Pre-Arrival Guest Marketing Representative
Hilton Grand Vacations, Inc., Orlando, Florida, United States, 32801
Pre-Arrival Marketing Representative
Our Pre-Arrival Marketing Representative is responsible for receiving pre arrival allocations of upcoming arrivals of Hilton Grand Vacations Club Members, renters and all qualified customers staying on property. Calls will be made to these assigned leads before they arrive offering customer/marketing services and inviting all arrivals that are eligible on a qualified timeshare sales presentation during their stay. What will it be like to be a Team Member..... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits. Don't wait! Apply Today. Responsibilities
Assist in the implementation and tracking of current bookable arrivals staying on property that are assigned to you. Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour. Completes required paperwork accurately and completely for each tour and only booking tours into appropriate tour times available. Confirms appointments via email with guests to ensure tour reservations and maximize show rate. Distributes only HGV authorized information, collateral and materials. Maintains location operating standards. Reviews production reports and notifies manager of any challenges. Follows gifting procedures to ensure costs are met monthly. Contacts appropriate management with any guest issues. Invites and books non-owners to come back and stay on a promotional package. Maintain a minimum penetration % and show rate for all bookings. Qualifications
To fulfill this role successfully, you must possess the following minimum qualifications and experience: High School diploma or equivalent. 1 year of Vacation Ownership or Timeshare sales and marketing experience. 6 months of vacation ownership telephonic sales and/ or marketing. Proven experience with high volume, outbound and inbound call handling. Able to work a flexible schedule to include evenings, weekends, and holidays. Able to speak on the phone for long periods of time Engaging personality and positive attitude. EOE/AA/Disabled/Veterans We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Us
What makes Hilton Grand Vacations unique? There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.
Our Pre-Arrival Marketing Representative is responsible for receiving pre arrival allocations of upcoming arrivals of Hilton Grand Vacations Club Members, renters and all qualified customers staying on property. Calls will be made to these assigned leads before they arrive offering customer/marketing services and inviting all arrivals that are eligible on a qualified timeshare sales presentation during their stay. What will it be like to be a Team Member..... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits. Don't wait! Apply Today. Responsibilities
Assist in the implementation and tracking of current bookable arrivals staying on property that are assigned to you. Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour. Completes required paperwork accurately and completely for each tour and only booking tours into appropriate tour times available. Confirms appointments via email with guests to ensure tour reservations and maximize show rate. Distributes only HGV authorized information, collateral and materials. Maintains location operating standards. Reviews production reports and notifies manager of any challenges. Follows gifting procedures to ensure costs are met monthly. Contacts appropriate management with any guest issues. Invites and books non-owners to come back and stay on a promotional package. Maintain a minimum penetration % and show rate for all bookings. Qualifications
To fulfill this role successfully, you must possess the following minimum qualifications and experience: High School diploma or equivalent. 1 year of Vacation Ownership or Timeshare sales and marketing experience. 6 months of vacation ownership telephonic sales and/ or marketing. Proven experience with high volume, outbound and inbound call handling. Able to work a flexible schedule to include evenings, weekends, and holidays. Able to speak on the phone for long periods of time Engaging personality and positive attitude. EOE/AA/Disabled/Veterans We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Us
What makes Hilton Grand Vacations unique? There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.