Guest Services Team Member
As a member of the Guest Services team, you will handle guest concerns and questions regarding their vacation from the time they are quoted a price, until they check in on a variety of levels, via phone, email, or text in real time. Team members will work in multiple systems and work with multiple departments internally and externally to ensure the Guest has an optimal vacation experience throughout the guest life cycle based on the company's culture, motto, and standard operating procedures put in place. Reservations team members will assist with all things relative to reservations including but not limited to booking, quoting, moves, transfer bookings, management of guest critical documents, and cancellations/refunds. Job Responsibilities: Respond to lead requests regarding properties through multiple platforms/chats. Answer incoming calls from guests regarding properties. Book guests for future reservations including snowbirds. Take guest payments. Send building notifications. Register guests for parking, wristbands, or beach chair service. Answer guest calls to assist with questions, needs, or complaints. Ensure a high level of customer service to achieve high review scores. Assist guests throughout their guest life cycle (i.e., quoting dates, booking reservations, and utilizing available system resources to provide answers to guests). Handle a variety of administrative tasks relative to revenue-generating tasks for payments, golf carts, pool heating, gap nights, etc. Assist with all things relative to Reservations including but not limited to booking, quoting, moves, transfer bookings, and cancellations/refunds. Respond to guest complaints and concerns with care, empathy, and warmth. Troubleshoot common guest concerns & property issues. Utilize available system resources to provide answers to common questions. Qualifications: High School Diploma or GED At least 1 year of customer service experience Availability to work nights, weekends, and holidays in the office. Reliable transportation to and from work. Schedule: This is a full-time position located in Destin, FL. Working days are Sunday through Saturday with scheduled shifts based on business needs but falling within the hours of 8 am and 10 pm. Weekend work is required. About Us: RealJoy Vacations aims to attract, hire, and cultivate the area's best talent! RealJoy Vacations, established in 2009, provides vacation rental owners with high-quality property management, we provide guests with unforgettable vacation experiences, and we provide our employees with rewarding careers. We are an exciting, growing, fun, and fast-paced vacation rental company that manages properties across the panhandle of Florida! RealJoy is a faith-based company. RealJoy Vacations is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. RealJoy Vacations makes hiring decisions based solely on qualifications, merit, and business needs at the time.
As a member of the Guest Services team, you will handle guest concerns and questions regarding their vacation from the time they are quoted a price, until they check in on a variety of levels, via phone, email, or text in real time. Team members will work in multiple systems and work with multiple departments internally and externally to ensure the Guest has an optimal vacation experience throughout the guest life cycle based on the company's culture, motto, and standard operating procedures put in place. Reservations team members will assist with all things relative to reservations including but not limited to booking, quoting, moves, transfer bookings, management of guest critical documents, and cancellations/refunds. Job Responsibilities: Respond to lead requests regarding properties through multiple platforms/chats. Answer incoming calls from guests regarding properties. Book guests for future reservations including snowbirds. Take guest payments. Send building notifications. Register guests for parking, wristbands, or beach chair service. Answer guest calls to assist with questions, needs, or complaints. Ensure a high level of customer service to achieve high review scores. Assist guests throughout their guest life cycle (i.e., quoting dates, booking reservations, and utilizing available system resources to provide answers to guests). Handle a variety of administrative tasks relative to revenue-generating tasks for payments, golf carts, pool heating, gap nights, etc. Assist with all things relative to Reservations including but not limited to booking, quoting, moves, transfer bookings, and cancellations/refunds. Respond to guest complaints and concerns with care, empathy, and warmth. Troubleshoot common guest concerns & property issues. Utilize available system resources to provide answers to common questions. Qualifications: High School Diploma or GED At least 1 year of customer service experience Availability to work nights, weekends, and holidays in the office. Reliable transportation to and from work. Schedule: This is a full-time position located in Destin, FL. Working days are Sunday through Saturday with scheduled shifts based on business needs but falling within the hours of 8 am and 10 pm. Weekend work is required. About Us: RealJoy Vacations aims to attract, hire, and cultivate the area's best talent! RealJoy Vacations, established in 2009, provides vacation rental owners with high-quality property management, we provide guests with unforgettable vacation experiences, and we provide our employees with rewarding careers. We are an exciting, growing, fun, and fast-paced vacation rental company that manages properties across the panhandle of Florida! RealJoy is a faith-based company. RealJoy Vacations is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. RealJoy Vacations makes hiring decisions based solely on qualifications, merit, and business needs at the time.