Customer Service Representative
Action Plumbing, Heating, AC and Electric, Sun Prairie, Wisconsin, United States, 53590
Service Dispatcher
We are looking for a reliable Service Dispatcher to join our team of award-winning HVAC professionals. The Service Dispatcher is responsible for communicating effectively between customers and service technicians to schedule work orders in a timely manner. Responsibilities: Track incoming service calls and assign the appropriate technician to the job Relay work orders, messages, or information to or from work crews, or supervisors. Coordinate service technician arrival times with customers Communicate with customers after work is completed to ensure 100% customer satisfaction Manage and update customer database with complete and accurate information Oversee service technician's daily schedules and make updates as needed. Respond positively to calls from customers to understand their needs and effectively schedule work orders Provide exceptional customer service to customers Communicate clearly and efficiently with customers and technicians Excellent customer service skills Highly self-motivated to complete tasks in a timely manner Geographical knowledge of service areas or map reading skills Consult with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of and find resolutions to complaints Answer phone calls and schedule appointments Other duties as assigned Requirements: Work Experience: 2 years general dispatch experience Education: High School Diploma or Equivalent Computer Skills: Keyboarding/Typing skills, MS Office skills Organization Skills: Ability to prioritize, ability to manage and execute multiple tasks at the same time Cross-functional skills: Telephone skills, map reading skills, Communication Skills: Excellent written and verbal skills, verbal articulation, friendly phone personality Physical, Mental and Visual Skills: While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, and hear. Manual dexterity to manipulate keyboard, mouse, and other technology. The Dispatcher will possess excellent oral comprehension skills; The ability to listen to, understand, and convey information and ideas presented through spoken words and sentences They may occasionally lift and/or move up to 25 pounds. Physical Environment: Typical office or call center environment. The noise level in the work environment is usually low Preferred Skills, Knowledge, and Abilities: Communicates effectively using professional phone etiquette Exhibits a positive attitude when working with customers and technicians Previous dispatching, project management or schedule coordinating experience is a plus
We are looking for a reliable Service Dispatcher to join our team of award-winning HVAC professionals. The Service Dispatcher is responsible for communicating effectively between customers and service technicians to schedule work orders in a timely manner. Responsibilities: Track incoming service calls and assign the appropriate technician to the job Relay work orders, messages, or information to or from work crews, or supervisors. Coordinate service technician arrival times with customers Communicate with customers after work is completed to ensure 100% customer satisfaction Manage and update customer database with complete and accurate information Oversee service technician's daily schedules and make updates as needed. Respond positively to calls from customers to understand their needs and effectively schedule work orders Provide exceptional customer service to customers Communicate clearly and efficiently with customers and technicians Excellent customer service skills Highly self-motivated to complete tasks in a timely manner Geographical knowledge of service areas or map reading skills Consult with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of and find resolutions to complaints Answer phone calls and schedule appointments Other duties as assigned Requirements: Work Experience: 2 years general dispatch experience Education: High School Diploma or Equivalent Computer Skills: Keyboarding/Typing skills, MS Office skills Organization Skills: Ability to prioritize, ability to manage and execute multiple tasks at the same time Cross-functional skills: Telephone skills, map reading skills, Communication Skills: Excellent written and verbal skills, verbal articulation, friendly phone personality Physical, Mental and Visual Skills: While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, and hear. Manual dexterity to manipulate keyboard, mouse, and other technology. The Dispatcher will possess excellent oral comprehension skills; The ability to listen to, understand, and convey information and ideas presented through spoken words and sentences They may occasionally lift and/or move up to 25 pounds. Physical Environment: Typical office or call center environment. The noise level in the work environment is usually low Preferred Skills, Knowledge, and Abilities: Communicates effectively using professional phone etiquette Exhibits a positive attitude when working with customers and technicians Previous dispatching, project management or schedule coordinating experience is a plus