Bilingual Spanish Customer Service Representative
VXI Global Solutions, Lubbock, Texas, United States, 79401
Roadside Assistance Agents (Customer Service Representatives)
VXI Global Solutions is looking for dedicated and compassionate Roadside Assistance Agents (Customer Service Representatives) to join our team. In this crucial role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will answer calls from stranded customers, assess their situation, and coordinate the necessary assistance. Your role includes problem-solving, coordinating services, and ensuring customer safety and satisfaction. This position requires on-site work at our dynamic call center in Lubbock. Note: This position is 100% on-site. Join our dedicated team and make a difference in our vibrant call center. Benefits: Competitive Salary: Starting pay of $19.00/hr., plus incentives for Spanish Bilingual ($18.00hr + incentives for English only) Training: Paid training provided to ensure you have the skills needed for success. Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance. Cell Phone Benefits: $25/month per line for unlimited phone, text, and data. Referral for Life Program: Earn a residual bonus every pay period. Engaging Work Environment: Enjoy luncheons, contests, and other incentive programs. Career Growth: Opportunities for advancement within the company. Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace. Key Responsibilities: Customer Assistance: Answer incoming calls from stranded customers needing roadside assistance for rental vehicles. Problem Resolution: Assess each situation to determine the best solution, such as managing towing, requesting roadside assistance, or providing any other necessary support. Service Coordination: Coordinate with service providers to ensure timely assistance to the customer. Follow-Up: Ensure customers receive the necessary help and follow up to guarantee their safety and satisfaction. Documentation: Maintain accurate records of all customer interactions and services provided. Qualifications: Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service. Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations. Shift Flexibility: Availability to all shifts, including overnight shifts, weekends, and holidays. Experience: At least 1 year of customer service experience in a single role. Education: High School Diploma or GED. Background Check: Must pass a background screening. Typing Skills: Minimum typing speed of 25 WPM. Assessments: Candidates must pass onsite assessments with a score above 80% prior to interviewing. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
VXI Global Solutions is looking for dedicated and compassionate Roadside Assistance Agents (Customer Service Representatives) to join our team. In this crucial role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will answer calls from stranded customers, assess their situation, and coordinate the necessary assistance. Your role includes problem-solving, coordinating services, and ensuring customer safety and satisfaction. This position requires on-site work at our dynamic call center in Lubbock. Note: This position is 100% on-site. Join our dedicated team and make a difference in our vibrant call center. Benefits: Competitive Salary: Starting pay of $19.00/hr., plus incentives for Spanish Bilingual ($18.00hr + incentives for English only) Training: Paid training provided to ensure you have the skills needed for success. Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance. Cell Phone Benefits: $25/month per line for unlimited phone, text, and data. Referral for Life Program: Earn a residual bonus every pay period. Engaging Work Environment: Enjoy luncheons, contests, and other incentive programs. Career Growth: Opportunities for advancement within the company. Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace. Key Responsibilities: Customer Assistance: Answer incoming calls from stranded customers needing roadside assistance for rental vehicles. Problem Resolution: Assess each situation to determine the best solution, such as managing towing, requesting roadside assistance, or providing any other necessary support. Service Coordination: Coordinate with service providers to ensure timely assistance to the customer. Follow-Up: Ensure customers receive the necessary help and follow up to guarantee their safety and satisfaction. Documentation: Maintain accurate records of all customer interactions and services provided. Qualifications: Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service. Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations. Shift Flexibility: Availability to all shifts, including overnight shifts, weekends, and holidays. Experience: At least 1 year of customer service experience in a single role. Education: High School Diploma or GED. Background Check: Must pass a background screening. Typing Skills: Minimum typing speed of 25 WPM. Assessments: Candidates must pass onsite assessments with a score above 80% prior to interviewing. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!