Sales and Service Administrator
Kinsley Group, Inc, East Granby, Connecticut, United States, 06026
Sales And Service Administrator
The Sales And Service Administrator plays a critical role in supporting customers, dealer partners, and internal teams throughout the full order lifecycle. This position ensures a seamless experience from order entry through delivery by maintaining accurate data, coordinating logistics, and proactively communicating status updates. In addition to core administrative responsibilities, this role supports inside sales efforts by promoting and selling preventative maintenance service agreements to new residential and industrial generator customers. This includes building relationships, preparing proposals, and driving recurring service revenue. Kinsley Power Systems, a family-owned business, has been an industry leader in generator service, sales, and rentals for over 60 years. We are a Rehlko (Formerly KOHLER) generator distributor headquartered in East Granby, CT with locations throughout the northeast. At Kinsley, we are dedicated to exceeding our customers' expectations in an environment that is enjoyable and rewarding. Key Responsibilities
Order Management & Customer Support Enter and process dealer orders accurately and within required timelines Maintain customer and dealer records in CRM and Great Plains Coordinate with manufacturers and internal teams to manage order status and shipping updates Provide responsive customer service and resolve dealer inquiries Respond to inventory and product availability requests Distribute open order reports and ensure timely completion of order-related processes Partner with sales and warehouse teams to fulfill requests efficiently Review and route inbound leads appropriately Support process improvements and provide general administrative support as needed Inside Sales & Service Contract Development Proactively contact new residential and industrial generator customers to introduce and sell preventative maintenance service agreements Educate customers on the value of ongoing service, warranty protection, and compliance requirements Prepare and distribute service contract proposals and pricing documentation Follow up on open proposals to close service agreements Maintain accurate service contract records in CRM and related systems Identify opportunities to upsell parts, accessories, and extended coverage options Collaborate with service and operations teams to ensure smooth transition from sale to service execution Support recurring revenue growth initiatives aligned with department goals Aftermarket Sales & Growth Support Support expansion of aftermarket parts and accessory sales across residential and light commercial segments Build and maintain strong relationships with customers purchasing larger generator systems, equipment packages, and contracted service accounts Identify opportunities to upsell and cross-sell parts, accessories, and service offerings Track aftermarket sales activity and collaborate with sales leadership to support growth targets Provide product information, availability updates, and order support specific to aftermarket needs Assist in developing promotions and communication strategies to increase aftermarket engagement Preferred Qualifications
2+ years of administrative or sales support experience Prior customer service experience preferred Strong organizational skills with the ability to manage multiple priorities High attention to detail and follow-through Clear and professional written and verbal communication skills Ability to understand and communicate technical product information Comfortable learning and navigating business systems (CRM, Great Plains, manufacturer portals) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
The Sales And Service Administrator plays a critical role in supporting customers, dealer partners, and internal teams throughout the full order lifecycle. This position ensures a seamless experience from order entry through delivery by maintaining accurate data, coordinating logistics, and proactively communicating status updates. In addition to core administrative responsibilities, this role supports inside sales efforts by promoting and selling preventative maintenance service agreements to new residential and industrial generator customers. This includes building relationships, preparing proposals, and driving recurring service revenue. Kinsley Power Systems, a family-owned business, has been an industry leader in generator service, sales, and rentals for over 60 years. We are a Rehlko (Formerly KOHLER) generator distributor headquartered in East Granby, CT with locations throughout the northeast. At Kinsley, we are dedicated to exceeding our customers' expectations in an environment that is enjoyable and rewarding. Key Responsibilities
Order Management & Customer Support Enter and process dealer orders accurately and within required timelines Maintain customer and dealer records in CRM and Great Plains Coordinate with manufacturers and internal teams to manage order status and shipping updates Provide responsive customer service and resolve dealer inquiries Respond to inventory and product availability requests Distribute open order reports and ensure timely completion of order-related processes Partner with sales and warehouse teams to fulfill requests efficiently Review and route inbound leads appropriately Support process improvements and provide general administrative support as needed Inside Sales & Service Contract Development Proactively contact new residential and industrial generator customers to introduce and sell preventative maintenance service agreements Educate customers on the value of ongoing service, warranty protection, and compliance requirements Prepare and distribute service contract proposals and pricing documentation Follow up on open proposals to close service agreements Maintain accurate service contract records in CRM and related systems Identify opportunities to upsell parts, accessories, and extended coverage options Collaborate with service and operations teams to ensure smooth transition from sale to service execution Support recurring revenue growth initiatives aligned with department goals Aftermarket Sales & Growth Support Support expansion of aftermarket parts and accessory sales across residential and light commercial segments Build and maintain strong relationships with customers purchasing larger generator systems, equipment packages, and contracted service accounts Identify opportunities to upsell and cross-sell parts, accessories, and service offerings Track aftermarket sales activity and collaborate with sales leadership to support growth targets Provide product information, availability updates, and order support specific to aftermarket needs Assist in developing promotions and communication strategies to increase aftermarket engagement Preferred Qualifications
2+ years of administrative or sales support experience Prior customer service experience preferred Strong organizational skills with the ability to manage multiple priorities High attention to detail and follow-through Clear and professional written and verbal communication skills Ability to understand and communicate technical product information Comfortable learning and navigating business systems (CRM, Great Plains, manufacturer portals) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.