Customer Service Representative
Gerhard's Appliance, Glenside, Pennsylvania, United States, 19038
Customer Service Representative
Pay: $15.00$20.00 per hour Location: Glenside, PA (In-Person) Schedule: Full-Time | MondayFriday | Rotating shifts between 8:30 AM6:00 PM (overtime as needed) Job Description
We are seeking a Customer Service Representative to join our fast-paced team in Glenside, PA. This role supports high-volume inbound calls and emails, coordinates service requests, and handles escalated customer concerns with a strong focus on de-escalation and resolution. The ideal candidate is calm under pressure, confident in difficult conversations, and skilled at turning frustrated customers into satisfied ones. Responsibilities
Handle high-volume inbound calls and emails professionally Schedule appliance repairs, deliveries, and installations De-escalate escalated customer issues using empathy and problem-solving Resolve complaints, service disruptions, and time-sensitive issues Communicate clearly with customers and set realistic expectations Collaborate with internal teams to resolve complex cases Document cases and resolutions accurately Identify recurring issues and suggest process improvements Qualifications
13 years of customer service or call center experience Strong de-escalation and conflict-resolution skills Excellent verbal and written communication Ability to multitask in a fast-paced environment Comfortable navigating multiple systems; typing 60+ WPM Strong organizational and time-management skills Dependable, professional, and customer-focused Willingness to work occasional overtime Benefits
401(k) with matching Health, dental, and vision insurance Paid time off On-the-job training Opportunities for growth
Pay: $15.00$20.00 per hour Location: Glenside, PA (In-Person) Schedule: Full-Time | MondayFriday | Rotating shifts between 8:30 AM6:00 PM (overtime as needed) Job Description
We are seeking a Customer Service Representative to join our fast-paced team in Glenside, PA. This role supports high-volume inbound calls and emails, coordinates service requests, and handles escalated customer concerns with a strong focus on de-escalation and resolution. The ideal candidate is calm under pressure, confident in difficult conversations, and skilled at turning frustrated customers into satisfied ones. Responsibilities
Handle high-volume inbound calls and emails professionally Schedule appliance repairs, deliveries, and installations De-escalate escalated customer issues using empathy and problem-solving Resolve complaints, service disruptions, and time-sensitive issues Communicate clearly with customers and set realistic expectations Collaborate with internal teams to resolve complex cases Document cases and resolutions accurately Identify recurring issues and suggest process improvements Qualifications
13 years of customer service or call center experience Strong de-escalation and conflict-resolution skills Excellent verbal and written communication Ability to multitask in a fast-paced environment Comfortable navigating multiple systems; typing 60+ WPM Strong organizational and time-management skills Dependable, professional, and customer-focused Willingness to work occasional overtime Benefits
401(k) with matching Health, dental, and vision insurance Paid time off On-the-job training Opportunities for growth