Customer Service Representative
Provide assistance and information to taxpayers on all business, income and real property taxes and related fees. Answer inquiries to basic business registration, income and real property via telephone and written correspondence. Research, establish and update all business tax accounts via an online system. Review and adjust business registration, real property and income tax accounts which require correction and/or refunds. Receive and control business and income undeliverable refund checks. Receive and process requests for waivers of penalties and interest on select accounts. Input and update existing database accurately. Determine and register applicable tax liabilities for all taxes and fees administered by OTR. Receive and respond to general correspondence pertaining to business, income, real property and other related taxes and fees. Research and prepare response for management signature. Track and maintain data necessary for production reports. Compensation: $18.00 - $20.00 per hour Qualifications
A high school diploma or equivalent with a minimum of two (2) years of experience in the field or related area. Ability to communicate effectively both orally and in writing to a variety of audiences. Ability to research and interpret tax laws, regulations and policies. Ability to perform basic business applications Microsoft Outlook and Microsoft Suites (Word, Excel, Access, etc.). Skills
Customer service experience. Required 2 years. Knowledge of income and property tax. Required 2 years. Data entry experience. Required 2 years. Experience creating and managing database. Required 2 years. Banking experience. Required 2 years.
Provide assistance and information to taxpayers on all business, income and real property taxes and related fees. Answer inquiries to basic business registration, income and real property via telephone and written correspondence. Research, establish and update all business tax accounts via an online system. Review and adjust business registration, real property and income tax accounts which require correction and/or refunds. Receive and control business and income undeliverable refund checks. Receive and process requests for waivers of penalties and interest on select accounts. Input and update existing database accurately. Determine and register applicable tax liabilities for all taxes and fees administered by OTR. Receive and respond to general correspondence pertaining to business, income, real property and other related taxes and fees. Research and prepare response for management signature. Track and maintain data necessary for production reports. Compensation: $18.00 - $20.00 per hour Qualifications
A high school diploma or equivalent with a minimum of two (2) years of experience in the field or related area. Ability to communicate effectively both orally and in writing to a variety of audiences. Ability to research and interpret tax laws, regulations and policies. Ability to perform basic business applications Microsoft Outlook and Microsoft Suites (Word, Excel, Access, etc.). Skills
Customer service experience. Required 2 years. Knowledge of income and property tax. Required 2 years. Data entry experience. Required 2 years. Experience creating and managing database. Required 2 years. Banking experience. Required 2 years.