Byram Healthcare Customer Service Representative
Owens & Minor, Birmingham, Alabama, United States, 35203
Accendra Health Job Opportunity
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life. The anticipated hourly range for this position is $20-$22 an hour. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Position Summary
The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders. This is an in office position. Responsibilities
Review and process orders via fax and electronic platforms Make outbound calls to patients and referrals as needed Utilize tools and resources to assist in order entry Use full product knowledge of Byram therapies to service patients Communicate effectively with patients, teammates healthcare professionals and sales team. Consistently meet required Key Performance Indicators (KPI's) Perform other duties as required Education and Experience
High School Diploma or equivalent required 1-2 years of customer service experience required Call center experience preferred Knowledge, Skills and Abilities
Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn Byram products and therapies Strong customer service skills with the ability to resolve patient concerns Demonstrate soft skills to enhance patient experience Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are
through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness. Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life. The anticipated hourly range for this position is $20-$22 an hour. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Position Summary
The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders. This is an in office position. Responsibilities
Review and process orders via fax and electronic platforms Make outbound calls to patients and referrals as needed Utilize tools and resources to assist in order entry Use full product knowledge of Byram therapies to service patients Communicate effectively with patients, teammates healthcare professionals and sales team. Consistently meet required Key Performance Indicators (KPI's) Perform other duties as required Education and Experience
High School Diploma or equivalent required 1-2 years of customer service experience required Call center experience preferred Knowledge, Skills and Abilities
Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn Byram products and therapies Strong customer service skills with the ability to resolve patient concerns Demonstrate soft skills to enhance patient experience Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are
through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness. Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.