Contact Representative
US Department of Defense, Colorado Springs, Colorado, United States, 80901
Contact Representative
This position is located at U.S. Air Force Academy in Colorado Springs, CO. Provides information and assistance based upon personal, written, or telephone inquires concerning both inpatient and outpatient medical care under the USHBP and medical care from civilian sources under the TRICARE program. Provides detailed advice on the many benefits covered by the USHBP and provides information concerning services which are excluded by the program. Provides specific advice on all eligibility requirements, exclusions of certain diseases or conditions, coverage of medical conditions, out-of pocket cost, coordination of benefits, and any applicable program rules. Provides advisory services on benefits offered through the TRICARE program. Explains the full range of available benefits and entitlements as well as eligibility requirements, options, limitations, and relationship to the Defense Eligibility Enrollment Reporting System (DEERS). Troubleshoots and resolves problems for TRICARE beneficiaries and providers. Resolves complaints of nonpayment or incorrect payment by TRICARE fiscal intermediary to beneficiaries and civilian health care providers. Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. A Personnel Security Investigation is required. Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption. Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. This position may require the incumbent to work during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules. One year of specialized experience equivalent to the GS-06 grade level in the Federal service which includes providing information on health benefit programs, educating beneficiaries on health care benefits, and utilizing automated health records systems. You will be evaluated on the basis of your level of competency in the following areas: Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, Teamwork.
This position is located at U.S. Air Force Academy in Colorado Springs, CO. Provides information and assistance based upon personal, written, or telephone inquires concerning both inpatient and outpatient medical care under the USHBP and medical care from civilian sources under the TRICARE program. Provides detailed advice on the many benefits covered by the USHBP and provides information concerning services which are excluded by the program. Provides specific advice on all eligibility requirements, exclusions of certain diseases or conditions, coverage of medical conditions, out-of pocket cost, coordination of benefits, and any applicable program rules. Provides advisory services on benefits offered through the TRICARE program. Explains the full range of available benefits and entitlements as well as eligibility requirements, options, limitations, and relationship to the Defense Eligibility Enrollment Reporting System (DEERS). Troubleshoots and resolves problems for TRICARE beneficiaries and providers. Resolves complaints of nonpayment or incorrect payment by TRICARE fiscal intermediary to beneficiaries and civilian health care providers. Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. A Personnel Security Investigation is required. Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption. Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. This position may require the incumbent to work during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules. One year of specialized experience equivalent to the GS-06 grade level in the Federal service which includes providing information on health benefit programs, educating beneficiaries on health care benefits, and utilizing automated health records systems. You will be evaluated on the basis of your level of competency in the following areas: Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, Teamwork.