Job Opportunity
Defense Finance and Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need. Responsibilities include receiving and answering telephone inquiries concerning functions related to any one (or a combination) of the following: Accounts Payable, Retired and Annuitant Pay, Military Pay, Civilian Pay, Garnishments, and/or myPay. Safeguards Personally Identifiable Information (PII) by verifying identity of incoming callers. Interviews the caller to obtain necessary information to assess the issue and determine action required for resolution. Attempts to eliminate misunderstandings, erroneous information and dissatisfaction discovered during the course of the call by explaining process steps, timelines and decisions or outcomes of the inquiry. Incumbent consults regulations, policies and procedures sufficient to explain pay, billing and other types of financial procedures; referencing various technical materials; conveying options and resolving problems within automated financial systems. Requirements include conditions of employment and qualifications. This announcement will be used to fill positions with an entry grade of GS-05 or GS-06 with a target grade of GS-06. One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience at GS-05 is defined as: Applying regulations, policies and procedures for pay transactions to inform customers and explain financial matters/procedures and solve problems within automated systems. Specialized experience at GS-06 defined as: Applying regulations, policies and procedures for pay transactions to inform customers and explain financial matters/procedures, solve problems within automated system; and researching customer accounts and financial regulations, policies and procedures to identify discrepancies and suggest solutions. Volunteer experience is also considered. You will receive credit for all qualifying experience, including volunteer experience. Education substitution for specialized experience is generally not applicable above GS-05, but may be considered if it is directly related to the position being filled. Moving expenses will not be paid. This position is covered by a bargaining unit. This position is from the Non-Exempt Fair Labor Standards Act. Accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need. We may use this announcement to fill additional vacancies within 90 days of the closing date. Travel requirement is seldom (1-24%). DoD Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the full performance level only. Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, Males born after 12-31-59 must be registered or be exempt from Selective Service (see http://www.sss.gov). Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: If you are a displaced Federal Civil Service employee and attain a rating of at least 80, you may be entitled to receive special priority selection under the ICTAP.
Defense Finance and Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need. Responsibilities include receiving and answering telephone inquiries concerning functions related to any one (or a combination) of the following: Accounts Payable, Retired and Annuitant Pay, Military Pay, Civilian Pay, Garnishments, and/or myPay. Safeguards Personally Identifiable Information (PII) by verifying identity of incoming callers. Interviews the caller to obtain necessary information to assess the issue and determine action required for resolution. Attempts to eliminate misunderstandings, erroneous information and dissatisfaction discovered during the course of the call by explaining process steps, timelines and decisions or outcomes of the inquiry. Incumbent consults regulations, policies and procedures sufficient to explain pay, billing and other types of financial procedures; referencing various technical materials; conveying options and resolving problems within automated financial systems. Requirements include conditions of employment and qualifications. This announcement will be used to fill positions with an entry grade of GS-05 or GS-06 with a target grade of GS-06. One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience at GS-05 is defined as: Applying regulations, policies and procedures for pay transactions to inform customers and explain financial matters/procedures and solve problems within automated systems. Specialized experience at GS-06 defined as: Applying regulations, policies and procedures for pay transactions to inform customers and explain financial matters/procedures, solve problems within automated system; and researching customer accounts and financial regulations, policies and procedures to identify discrepancies and suggest solutions. Volunteer experience is also considered. You will receive credit for all qualifying experience, including volunteer experience. Education substitution for specialized experience is generally not applicable above GS-05, but may be considered if it is directly related to the position being filled. Moving expenses will not be paid. This position is covered by a bargaining unit. This position is from the Non-Exempt Fair Labor Standards Act. Accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need. We may use this announcement to fill additional vacancies within 90 days of the closing date. Travel requirement is seldom (1-24%). DoD Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the full performance level only. Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, Males born after 12-31-59 must be registered or be exempt from Selective Service (see http://www.sss.gov). Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: If you are a displaced Federal Civil Service employee and attain a rating of at least 80, you may be entitled to receive special priority selection under the ICTAP.