Business Development Representative (Automotive Service Department)
Edwards Auto Group, Omaha, Nebraska, United States, 68102
Business Development Rep (Call Center)
Edwards Auto Group at Village Pointe in Omaha, NE is looking for an enthusiastic Business Development Rep (call center) to join our growing dealership's service department. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department, and acting as a first point of contact for customers. Previous call center experience is highly preferred. Schedule: M-F 8am-5pm and a rotating Saturday Compensation: Starting at $19.00 per hour + bonuses + benefits Responsibilities Answering incoming phone calls and online inquiries Logging customer details and comments in our system Scheduling appointments and following up with any "no show" customers Maintaining thorough, up-to-date knowledge of our products Adhering to all company policies and procedures Maintaining contact with customers to ensure they are happy with our service Ensuring potential customers are aware of any promotions Assisting with various other tasks at the dealership Requirements Previous call center experience. Excellent communication skills and high attention to detail Professional appearance and strong work ethic Must have at least a high school diploma/GED Demonstrated superior customer service skills
Edwards Auto Group at Village Pointe in Omaha, NE is looking for an enthusiastic Business Development Rep (call center) to join our growing dealership's service department. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department, and acting as a first point of contact for customers. Previous call center experience is highly preferred. Schedule: M-F 8am-5pm and a rotating Saturday Compensation: Starting at $19.00 per hour + bonuses + benefits Responsibilities Answering incoming phone calls and online inquiries Logging customer details and comments in our system Scheduling appointments and following up with any "no show" customers Maintaining thorough, up-to-date knowledge of our products Adhering to all company policies and procedures Maintaining contact with customers to ensure they are happy with our service Ensuring potential customers are aware of any promotions Assisting with various other tasks at the dealership Requirements Previous call center experience. Excellent communication skills and high attention to detail Professional appearance and strong work ethic Must have at least a high school diploma/GED Demonstrated superior customer service skills