Automotive Product Specialist
Haley Automotive Group, Midlothian, Virginia, United States, 23114
Product Specialist
Training will include: Utilization of Customer Retention Management system (CRM) Step by step guidance on customer interaction Daily tasks Product training Business Development Center (BDC) Online Manufacturer Training Knowledge on other departments within the dealership. (Service/Parts/Body Shop) Understanding of paperwork Importance of Customer Satisfaction Index (CSI) Conflict resolution Inner workings of the automobile business Delivery process Customer follow up process, appointments Finance and Insurance (F&I) products Visit other dealerships Requirements and standards: Individual Standards
The Product Specialist must: Be a college graduate (preferred) Possess the character and appearance standards of your specific dealership Maintain a positive, wholesome attitude towards life and the sales profession Engage in some kind of self-improvement program regularly Get along well with other employees of the dealership Possess excellent communication skills, face-to-face and over the phone Work Organization Standards
The Product Specialist must: Know how to set objectives or quotas and how to figure a method or program of action to reach those goals Come to work each day with a plan of work for the day Have a positive owner-follow-up system Ability to be openly communicate with management Knowledge Standards
The Product Specialist must: Learn why people buy and how to meet the needs of various types of customers Know the company sales and credit policies Have a thorough product knowledge of your own products and a general knowledge of competitive products Follow a sales plan with every customer
Training will include: Utilization of Customer Retention Management system (CRM) Step by step guidance on customer interaction Daily tasks Product training Business Development Center (BDC) Online Manufacturer Training Knowledge on other departments within the dealership. (Service/Parts/Body Shop) Understanding of paperwork Importance of Customer Satisfaction Index (CSI) Conflict resolution Inner workings of the automobile business Delivery process Customer follow up process, appointments Finance and Insurance (F&I) products Visit other dealerships Requirements and standards: Individual Standards
The Product Specialist must: Be a college graduate (preferred) Possess the character and appearance standards of your specific dealership Maintain a positive, wholesome attitude towards life and the sales profession Engage in some kind of self-improvement program regularly Get along well with other employees of the dealership Possess excellent communication skills, face-to-face and over the phone Work Organization Standards
The Product Specialist must: Know how to set objectives or quotas and how to figure a method or program of action to reach those goals Come to work each day with a plan of work for the day Have a positive owner-follow-up system Ability to be openly communicate with management Knowledge Standards
The Product Specialist must: Learn why people buy and how to meet the needs of various types of customers Know the company sales and credit policies Have a thorough product knowledge of your own products and a general knowledge of competitive products Follow a sales plan with every customer