Part-Time Customer Service Representative
U.S. Bancorp, Marshall, Minnesota, United States, 56258
Equipment Finance Collections Customer Service
Come join our Equipment Finance Collections Customer Service team in Marshall, MN. This collections customer service position will support Equipment Finance customers by providing high quality customer service via telephone inquiries and email communications. We're seeking an individual with a customer service background to provide a positive customer experience. Schedule: Monday - Friday, you may work up to 32 hours. Subject to Change
Responsibilities: Call customers to collect payment on assigned delinquent accounts by directly communicating with customers and arranging for payment in order to minimize loss to the organization Collaborate with the team and other functional teams to resolve and reconcile complex customer accounts Researching customer problems that could not be resolved and finding the best point of contact in those situations for a solution Time manage each day between outbound calls to customers, email follow ups and other duties as assigned What's in it for you: Be a part of a team that values reliability, accuracy, and professionalism. Gain on hands experience across multiple tasks and build valuable operational skills. Enjoy a Monday- Friday, daytime schedule- no late nights or week required. Enjoy a hybrid schedule- three days in office (Tuesday, Wednesday and Thursday) and two days at home. Enjoy a two week Paid training. Work alongside a supportive, and motivated colleagues who share your commitment to getting the job done right. Basic Qualifications High school diploma or equivalent Two to four years of relevant experience Preferred Skills/Experience Good knowledge of concepts, practices, policies and procedures of banking products and services Effective telephone and interpersonal skills Strong problem-solving and negotiation skills Ability to handle difficult customer calls Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Ability to identify and resolve/escalate problems Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service Location expectations: This role requires working from a U.S Bank location three (3) or more days per week.
Come join our Equipment Finance Collections Customer Service team in Marshall, MN. This collections customer service position will support Equipment Finance customers by providing high quality customer service via telephone inquiries and email communications. We're seeking an individual with a customer service background to provide a positive customer experience. Schedule: Monday - Friday, you may work up to 32 hours. Subject to Change
Responsibilities: Call customers to collect payment on assigned delinquent accounts by directly communicating with customers and arranging for payment in order to minimize loss to the organization Collaborate with the team and other functional teams to resolve and reconcile complex customer accounts Researching customer problems that could not be resolved and finding the best point of contact in those situations for a solution Time manage each day between outbound calls to customers, email follow ups and other duties as assigned What's in it for you: Be a part of a team that values reliability, accuracy, and professionalism. Gain on hands experience across multiple tasks and build valuable operational skills. Enjoy a Monday- Friday, daytime schedule- no late nights or week required. Enjoy a hybrid schedule- three days in office (Tuesday, Wednesday and Thursday) and two days at home. Enjoy a two week Paid training. Work alongside a supportive, and motivated colleagues who share your commitment to getting the job done right. Basic Qualifications High school diploma or equivalent Two to four years of relevant experience Preferred Skills/Experience Good knowledge of concepts, practices, policies and procedures of banking products and services Effective telephone and interpersonal skills Strong problem-solving and negotiation skills Ability to handle difficult customer calls Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Ability to identify and resolve/escalate problems Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service Location expectations: This role requires working from a U.S Bank location three (3) or more days per week.