Position Purpose
The Loaner Car Agent is responsible for ensuring all service customers needing a Loaner vehicle have one provided to them. He/She also is responsible for ensuring all processes and procedures are efficient and convenient for each customer. He/She monitors and maintains the center's Loaner fleet using ATMS.
Essential Duties and Responsibilities • Coordinate customer in/out process with proper use agreement. • Complete Loaner vehicle delivery to customer • Validate customer credentials-driver's license, credit card, etc... • Coordinate Loaner vehicle flow process with Service Advisors • Effectively communicate with the Reservations Dept, Advisors and Management of daily
loaner count thruput. • Track fleet mileage and ensure fleet mileage is spread evenly • Use TSD software to maintain service loaner contracts. • Follow up with Service Advisors to maintain a 2 day average service loaner cycle. • Communicate usage requirements with third-party vendors if applicable. • Create and monitor third-party contracts • Inspect and ensure vehicles are clean inside and out • Perform proper vehicle walk-around and document any damage in ATMS. • Maintain the most current supply of rental agreement forms for daily use. • Explain Loaner vehicle policy to customers at time agreement. • Follow up with customers about damages or other charges. • Accomplishes all current and future tasks as appropriately assigned or requested • Safeguard customer and Dealer information per established policy • Adhere to work schedule and arrive at work as scheduled and be at your work station productively engaged by the scheduled time. • Exemplifies organizational culture and holds others in department accountable for doing the same. • Other related duties as may be assigned
The Loaner Car Agent is responsible for ensuring all service customers needing a Loaner vehicle have one provided to them. He/She also is responsible for ensuring all processes and procedures are efficient and convenient for each customer. He/She monitors and maintains the center's Loaner fleet using ATMS.
Essential Duties and Responsibilities • Coordinate customer in/out process with proper use agreement. • Complete Loaner vehicle delivery to customer • Validate customer credentials-driver's license, credit card, etc... • Coordinate Loaner vehicle flow process with Service Advisors • Effectively communicate with the Reservations Dept, Advisors and Management of daily
loaner count thruput. • Track fleet mileage and ensure fleet mileage is spread evenly • Use TSD software to maintain service loaner contracts. • Follow up with Service Advisors to maintain a 2 day average service loaner cycle. • Communicate usage requirements with third-party vendors if applicable. • Create and monitor third-party contracts • Inspect and ensure vehicles are clean inside and out • Perform proper vehicle walk-around and document any damage in ATMS. • Maintain the most current supply of rental agreement forms for daily use. • Explain Loaner vehicle policy to customers at time agreement. • Follow up with customers about damages or other charges. • Accomplishes all current and future tasks as appropriately assigned or requested • Safeguard customer and Dealer information per established policy • Adhere to work schedule and arrive at work as scheduled and be at your work station productively engaged by the scheduled time. • Exemplifies organizational culture and holds others in department accountable for doing the same. • Other related duties as may be assigned