The Employee Relations Representative plays a key role in promoting a positive and inclusive workplace culture by supporting day-to-day employee relations matters and labor relations initiatives. This role partners closely with HR leadership, managers, and employees to address concerns, conduct investigations, and ensure compliance with employment laws, collective bargaining agreements, and internal policies. The ideal candidate brings a strong understanding of operational excellence and excels at building collaborative partnerships with leaders across the company to support a high-performing, compliant, and engaged workforce.
Key Responsibilities Employee & Labor Relations:
Serve as a point of contact for employee concerns, navigating sensitive and high-risk matters with professionalism and urgency, while meeting SLA expectations.
Act as a strategic advisor to business leaders, providing expert-level consultation on employee relations matters including conduct, performance, discipline, and terminations.
Partner closely with managers to assess workplace dynamics, ensure fair practices, and reduce risk through consistent policy interpretation.
Guide and coach managers on documentation standards, progressive discipline, and best practices for employee engagement and accountability.
Maintain active oversight of ER & LR cases and support resolution strategies that align with company culture, legal compliance, and collective bargaining agreements.
Investigations & Compliance:
Lead and manage formal investigations related to allegations of harassment, discrimination, retaliation, workplace misconduct, and other high-priority incidents.
Conduct thorough interviews, gather evidence, assess credibility, and ensure investigative outcomes are well-documented, objective, and legally defensible.
Draft clear, detailed investigation summaries.
Maintain accurate records of investigations and disciplinary actions, ensuring case files are complete, confidential, and audit ready.
Interpret and apply collective bargaining agreements, employment laws, and internal policies to ensure lawful and equitable decision-making under Manager supervision.
Lead grievance processes, including documentation preparation, representation during meetings, and resolution.
Participate in delivering interactive training for managers and HR partners on topics such as workplace conduct, investigations, documentation, and labor compliance.
Identify recurring issues within employee or labor relations cases and recommend improvements in policy, process, or training.
Collaborate with the Employee Relations Manager on risk assessments and mitigation planning related to compliance or cultural concerns
Reporting & Documentation:
Support the preparation of reports on employee/labor relations metrics, case volumes, and risk indicators.
Maintain case logs and ensure documentation is complete, confidential, and audit ready.
Support regulatory, legal, or audit requests with detailed documentation
Cross-Functional Support & Collaboration:
Participate in cross-functional initiatives to improve HR operations, employee experience, and policy compliance.
Build and maintain strong, collaborative relationships with union representatives and business leaders.
Maintain deep knowledge of federal, state, and local employment laws, as well as internal policies, practices, and union contracts
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Duties, responsibilities, and activities may change at any time with or without notice.
Technical Skills & Abilities
Knowledge of multi-state employment law and collective bargaining agreements
Proficiency with HR Information Systems (HRIS) and platforms (UKG)
Ability to analyze HR metrics and data to identify trends, inform decision-making, and measure the effectiveness of initiatives.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Analytical mindset for diagnosing challenges and creating actionable solutions.
Adept at building trust and credibility with leaders and cross-functional teams.
Excellent verbal and written communication skills
Proficient with Microsoft Office Suite or related software
Bilingual (English/Spanish) preferred but not required
Education & Experience
Bachelor’s degree in Human Resources, Business Administration, or related field required; HR certification (e.g., SHRM-CP/SCP, PHR/SPHR) preferred.
2+ years of Employee Relations experience with at least 1 year Conducting full cycle investigations
Strong business acumen with the ability to understand organizational goals and align HR strategies accordingly.
Experience in a legal cannabis market is highly preferred
Requirements
Must be at least 21 years of age.
Prolonged periods of standing, sitting at a desk, and working on a computer
Must be able to access and navigate each department at the organization's facilities.
Ability to get in and out of vehicle and walk up and down stairs during your shift.
Must be able to stand, sit for prolonged periods of time, bend, kneel, squat, and twist.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast-growing industry? At STIIIZY, our mission is clear: to provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world.
Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and best-selling brand overall in the California market! We are rooted in California and have expanded our operations across the United States, with even more growth on the horizon! Additionally, we’re building distribution networks to bring our products to over 60 countries worldwide
We recognize that our employees are at the center of our success, and we take pride in a corporate culture that emphasizes our core values: Influence, Inspire, Innovate, Win, & Grow!
Our employees come from a wide range of retail backgrounds, each bringing their own unique skills and talents to the table as we work together to continue our incredible growth. If you are interested in partaking in the journey of building a nationally recognized and leading brand, we want to hear from you!
Benefits & Compensation Additional details about compensation and benefits eligibility for this role will be provided during the hiring process. All employees are provided competitive compensation and paid training. We offer a range of benefits packages based on employee eligibility, including:
Health, Dental, and Vision Insurance.
Employee Assistance Program.
401k with generous employer match.
Life Insurance.
Employee discounts on products and services.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Key Responsibilities Employee & Labor Relations:
Serve as a point of contact for employee concerns, navigating sensitive and high-risk matters with professionalism and urgency, while meeting SLA expectations.
Act as a strategic advisor to business leaders, providing expert-level consultation on employee relations matters including conduct, performance, discipline, and terminations.
Partner closely with managers to assess workplace dynamics, ensure fair practices, and reduce risk through consistent policy interpretation.
Guide and coach managers on documentation standards, progressive discipline, and best practices for employee engagement and accountability.
Maintain active oversight of ER & LR cases and support resolution strategies that align with company culture, legal compliance, and collective bargaining agreements.
Investigations & Compliance:
Lead and manage formal investigations related to allegations of harassment, discrimination, retaliation, workplace misconduct, and other high-priority incidents.
Conduct thorough interviews, gather evidence, assess credibility, and ensure investigative outcomes are well-documented, objective, and legally defensible.
Draft clear, detailed investigation summaries.
Maintain accurate records of investigations and disciplinary actions, ensuring case files are complete, confidential, and audit ready.
Interpret and apply collective bargaining agreements, employment laws, and internal policies to ensure lawful and equitable decision-making under Manager supervision.
Lead grievance processes, including documentation preparation, representation during meetings, and resolution.
Participate in delivering interactive training for managers and HR partners on topics such as workplace conduct, investigations, documentation, and labor compliance.
Identify recurring issues within employee or labor relations cases and recommend improvements in policy, process, or training.
Collaborate with the Employee Relations Manager on risk assessments and mitigation planning related to compliance or cultural concerns
Reporting & Documentation:
Support the preparation of reports on employee/labor relations metrics, case volumes, and risk indicators.
Maintain case logs and ensure documentation is complete, confidential, and audit ready.
Support regulatory, legal, or audit requests with detailed documentation
Cross-Functional Support & Collaboration:
Participate in cross-functional initiatives to improve HR operations, employee experience, and policy compliance.
Build and maintain strong, collaborative relationships with union representatives and business leaders.
Maintain deep knowledge of federal, state, and local employment laws, as well as internal policies, practices, and union contracts
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Duties, responsibilities, and activities may change at any time with or without notice.
Technical Skills & Abilities
Knowledge of multi-state employment law and collective bargaining agreements
Proficiency with HR Information Systems (HRIS) and platforms (UKG)
Ability to analyze HR metrics and data to identify trends, inform decision-making, and measure the effectiveness of initiatives.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Analytical mindset for diagnosing challenges and creating actionable solutions.
Adept at building trust and credibility with leaders and cross-functional teams.
Excellent verbal and written communication skills
Proficient with Microsoft Office Suite or related software
Bilingual (English/Spanish) preferred but not required
Education & Experience
Bachelor’s degree in Human Resources, Business Administration, or related field required; HR certification (e.g., SHRM-CP/SCP, PHR/SPHR) preferred.
2+ years of Employee Relations experience with at least 1 year Conducting full cycle investigations
Strong business acumen with the ability to understand organizational goals and align HR strategies accordingly.
Experience in a legal cannabis market is highly preferred
Requirements
Must be at least 21 years of age.
Prolonged periods of standing, sitting at a desk, and working on a computer
Must be able to access and navigate each department at the organization's facilities.
Ability to get in and out of vehicle and walk up and down stairs during your shift.
Must be able to stand, sit for prolonged periods of time, bend, kneel, squat, and twist.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast-growing industry? At STIIIZY, our mission is clear: to provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world.
Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and best-selling brand overall in the California market! We are rooted in California and have expanded our operations across the United States, with even more growth on the horizon! Additionally, we’re building distribution networks to bring our products to over 60 countries worldwide
We recognize that our employees are at the center of our success, and we take pride in a corporate culture that emphasizes our core values: Influence, Inspire, Innovate, Win, & Grow!
Our employees come from a wide range of retail backgrounds, each bringing their own unique skills and talents to the table as we work together to continue our incredible growth. If you are interested in partaking in the journey of building a nationally recognized and leading brand, we want to hear from you!
Benefits & Compensation Additional details about compensation and benefits eligibility for this role will be provided during the hiring process. All employees are provided competitive compensation and paid training. We offer a range of benefits packages based on employee eligibility, including:
Health, Dental, and Vision Insurance.
Employee Assistance Program.
401k with generous employer match.
Life Insurance.
Employee discounts on products and services.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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