Insight Global is hiring Fraud Operations Associates for our client, who is a global crypto and Web3 platform. The Fraud team protects users, safeguards funds, and upholds the integrity of the company's digital asset marketplace. The team leverages technology, data, and cross-functional collaboration to disrupt fraud and manage risk.
Role Overview:
Investigate and resolve fraud risks and customer issues, primarily via email.
Analyze fraud patterns and trends, collaborating with data science, product, and engineering teams to improve controls.
Identify process gaps and recommend operational improvements.
Prepare reports on suspicious activity and key metrics.
Conduct quality assurance reviews.
Collaborate with teams across data science, identity, customer support, and compliance.
This is a 6-month contract-to-hire position with an hourly pay of $30/hr.
Required Skills & Experience
3+ years of fraud/risk investigation experience.
1+ year of customer support experience in risk issues.
Ability to identify fraud trends and recommend enhancements.
Strong decision-making and problem-solving skills.
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Role Overview:
Investigate and resolve fraud risks and customer issues, primarily via email.
Analyze fraud patterns and trends, collaborating with data science, product, and engineering teams to improve controls.
Identify process gaps and recommend operational improvements.
Prepare reports on suspicious activity and key metrics.
Conduct quality assurance reviews.
Collaborate with teams across data science, identity, customer support, and compliance.
This is a 6-month contract-to-hire position with an hourly pay of $30/hr.
Required Skills & Experience
3+ years of fraud/risk investigation experience.
1+ year of customer support experience in risk issues.
Ability to identify fraud trends and recommend enhancements.
Strong decision-making and problem-solving skills.
#J-18808-Ljbffr