Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
General Function The Personal Banker I position provides an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. This role involves processing teller transactions and working as a member of the platform staff. The banker helps customers understand and address their financial needs by providing solutions that span across the customer's lifecycle using a consultative sales and service process. The position is responsible for risk management, adhering to policies and procedures, and ensuring that all actions drive a positive customer experience.
Essential Duties & Responsibilities
Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice
Maintain working knowledge of products, services, and processes offered
Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved
Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
Provide customer support needed to reinforce the value of current and new technology
Process teller transactions and adhere to balancing guidelines
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
Perform other duties as assigned
Minimum Knowledge, Skills & Abilities Required
High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
Ability to professionally represent Fifth Third Bank in verbal and written communication.
Exhibits business acumen.
Demonstrated ability in making sound decisions.
This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Working Conditions
Normal office environment.
Extending viewing of computer screens.
Compensation & Benefits The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skill set, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at:
https://www.53.com/content/fifth-third/en/careers/benefits.html
or by consulting with your talent acquisition partner.
Location Walled Lake, Michigan 48390
Equal Employment Opportunity Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
General Function The Personal Banker I position provides an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. This role involves processing teller transactions and working as a member of the platform staff. The banker helps customers understand and address their financial needs by providing solutions that span across the customer's lifecycle using a consultative sales and service process. The position is responsible for risk management, adhering to policies and procedures, and ensuring that all actions drive a positive customer experience.
Essential Duties & Responsibilities
Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice
Maintain working knowledge of products, services, and processes offered
Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved
Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
Provide customer support needed to reinforce the value of current and new technology
Process teller transactions and adhere to balancing guidelines
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
Perform other duties as assigned
Minimum Knowledge, Skills & Abilities Required
High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
Ability to professionally represent Fifth Third Bank in verbal and written communication.
Exhibits business acumen.
Demonstrated ability in making sound decisions.
This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Working Conditions
Normal office environment.
Extending viewing of computer screens.
Compensation & Benefits The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skill set, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at:
https://www.53.com/content/fifth-third/en/careers/benefits.html
or by consulting with your talent acquisition partner.
Location Walled Lake, Michigan 48390
Equal Employment Opportunity Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
#J-18808-Ljbffr