Operations, Employer Relations & Student Support Specialist - Office of Financia
University of Tennessee, Knoxville, Knoxville, Tennessee, United States, 37955
Operations, Employer Relations & Student Support Specialist
The Office of Financial Aid & Scholarships at the University of Tennessee, Knoxville (UTK) invites applications and nominations for this position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, foster a diverse and inclusive academic environment, and improve the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.
The minimum starting salary for this position is
$36,841 . Final compensation will be determined based on the candidate’s qualifications and experience.
Responsibilities The Operations, Employer Relations & Student Support Specialist role supports the administration of the Federal Work-Study (FWS) program by providing direct service to students and campus employer supervisors, managing onboarding and payroll workflows, maintaining accurate data across institutional systems, and ensuring adherence to established Financial Aid, HR, and Payroll procedures. This position performs work under the direction of the Campus-Based Coordinator and plays a key role in executing daily operational processes that support a compliant, student-centered employment experience. This is an on-campus position with some hybrid/remote work schedule flexibility.
Qualifications Required Education and Experience High school diploma or at least two years’ experience in accounting and/or payroll.
Required Knowledge, Skills, and Abilities
Well-developed oral and written communication and interpersonal skills.
Ability to work in fast-paced environment and meet deadlines.
Preferred Education And Experience Associate’s degree.
Experience with Oracle ERP or similar payroll system.
Preferred Knowledge, Skills, and Abilities
Must be able to work in a stressful environment due to the pressures and sensitivity of matters of financial concerns while maintaining student confidentiality.
Working knowledge of the University payroll system preferred. Working knowledge of personnel or Human Resource functions.
Ability to manage dates and deadlines.
Benefits
Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days.
Flexible work arrangements, offering a hybrid schedule to most team members.
Education benefits for employees and their dependents at UT System campuses.
Retirement and deferred compensation plans, including 401(k), 403(b), etc.
Comprehensive medical, dental, and vision insurance plans.
Employee discounts to attractions, services, and goods.
The Division The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land‑grant mission of accessible education and making an impact that will transform lives through the student experience.
University of Tennessee, Knoxville UT Knoxville is the state of Tennessee’s flagship university and is classified as a Carnegie Research 1 institution. As a land‑grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6,000 graduate/professional students) at its Knoxville campus. We strive to create a welcoming community rich with diverse experiences and accept candidates who are committed to teamwork and passionate about working with all constituents.
Knoxville Community Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. The area offers dynamic arts, music, festivals, restaurants, and outdoor recreation, and is within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, as well as a day’s drive to Memphis, Chicago and Washington D.C.
Application Process For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e‑mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.
About Us The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. UT Knoxville offers over 900 programs of study across 14 degree‑granting colleges and schools. As Tennessee’s flagship land‑grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the U.S. Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. UT Knoxville considers its employees its number one asset, supporting their professional growth with career development, coaching, continued education, and extensive training possibilities. The volunteer employee experience implements structures and practices to attract and retain top‑tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
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The minimum starting salary for this position is
$36,841 . Final compensation will be determined based on the candidate’s qualifications and experience.
Responsibilities The Operations, Employer Relations & Student Support Specialist role supports the administration of the Federal Work-Study (FWS) program by providing direct service to students and campus employer supervisors, managing onboarding and payroll workflows, maintaining accurate data across institutional systems, and ensuring adherence to established Financial Aid, HR, and Payroll procedures. This position performs work under the direction of the Campus-Based Coordinator and plays a key role in executing daily operational processes that support a compliant, student-centered employment experience. This is an on-campus position with some hybrid/remote work schedule flexibility.
Qualifications Required Education and Experience High school diploma or at least two years’ experience in accounting and/or payroll.
Required Knowledge, Skills, and Abilities
Well-developed oral and written communication and interpersonal skills.
Ability to work in fast-paced environment and meet deadlines.
Preferred Education And Experience Associate’s degree.
Experience with Oracle ERP or similar payroll system.
Preferred Knowledge, Skills, and Abilities
Must be able to work in a stressful environment due to the pressures and sensitivity of matters of financial concerns while maintaining student confidentiality.
Working knowledge of the University payroll system preferred. Working knowledge of personnel or Human Resource functions.
Ability to manage dates and deadlines.
Benefits
Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days.
Flexible work arrangements, offering a hybrid schedule to most team members.
Education benefits for employees and their dependents at UT System campuses.
Retirement and deferred compensation plans, including 401(k), 403(b), etc.
Comprehensive medical, dental, and vision insurance plans.
Employee discounts to attractions, services, and goods.
The Division The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land‑grant mission of accessible education and making an impact that will transform lives through the student experience.
University of Tennessee, Knoxville UT Knoxville is the state of Tennessee’s flagship university and is classified as a Carnegie Research 1 institution. As a land‑grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6,000 graduate/professional students) at its Knoxville campus. We strive to create a welcoming community rich with diverse experiences and accept candidates who are committed to teamwork and passionate about working with all constituents.
Knoxville Community Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. The area offers dynamic arts, music, festivals, restaurants, and outdoor recreation, and is within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, as well as a day’s drive to Memphis, Chicago and Washington D.C.
Application Process For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e‑mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.
About Us The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. UT Knoxville offers over 900 programs of study across 14 degree‑granting colleges and schools. As Tennessee’s flagship land‑grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the U.S. Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. UT Knoxville considers its employees its number one asset, supporting their professional growth with career development, coaching, continued education, and extensive training possibilities. The volunteer employee experience implements structures and practices to attract and retain top‑tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
#J-18808-Ljbffr