The employee will assist the Division Credit Manager in the protection of the company’s assets through the administration of the company’s policies and procedures. The employee will be actively engaged in the ongoing management of the credit, collections, accounts receivable, and customer service functions representing the Credit Office in the daily interaction with both internal and external customers.
Primary Essential Job Requirements (at least 50% of the Time)
Establish and maintain relationships with the Profit Centers and credit account external customers
Recommend best method of collection on delinquent accounts and initiate processes within the employee’s scope of responsibility
Escalate collection activities as required by business circumstances
Support customer adherence to CED’s standard terms and conditions
Work directly with customers; making payment arrangements and resolving disputes
Reconcile payment/statement issues with the customer
Research and report on disputes and payment deductions to ensure efficient and timely resolution
Thoroughly document all collection and follow up conversations in the RCM system
Secondary Essential Job Requirements
All duties must be performed in compliance with CED’s Credit Policies and Procedures as documented in the Standard Practice Instruction Manual (SPI)
Perform credit investigations for new and existing accounts
Grant credit approval with the credit manager’s consent
Engage in general office support duties of answering and directing phone calls
Process job accounts and send preliminary lien notices as required by state statue and as directed by the credit manager
Account maintenance in RCM to set up new accounts, make changes, update account information, and delete accounts
Prepare lien releases
Respond to credit inquiries
Maintain and report sales problems and claims to the PC Manager and Credit Manager
Prepare and reconcile monthly sales problem reports
Essential Skills and Abilities
Excellent verbal and written communication skills
High School Diploma
Microsoft Office Suite software
Detail oriented
Problem solving
Required Education
High school diploma or equivalent (4 year degree preferred)
Equal Opportunity Employer CED is an Equal Opportunity Employer - Disability | Veteran
Job Type: Full-time
Salary: $55,000.00 - $70,000.00 per year
Benefits
401(k)
401(k) matching
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule
8 hour shift
Day shift
Monday to Friday
Supplemental Pay Types
Bonus opportunities
Education
High school or equivalent (Required)
Ability to Relocate
Pleasant Hill, CA 94523: Relocate before starting work (Required)
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Primary Essential Job Requirements (at least 50% of the Time)
Establish and maintain relationships with the Profit Centers and credit account external customers
Recommend best method of collection on delinquent accounts and initiate processes within the employee’s scope of responsibility
Escalate collection activities as required by business circumstances
Support customer adherence to CED’s standard terms and conditions
Work directly with customers; making payment arrangements and resolving disputes
Reconcile payment/statement issues with the customer
Research and report on disputes and payment deductions to ensure efficient and timely resolution
Thoroughly document all collection and follow up conversations in the RCM system
Secondary Essential Job Requirements
All duties must be performed in compliance with CED’s Credit Policies and Procedures as documented in the Standard Practice Instruction Manual (SPI)
Perform credit investigations for new and existing accounts
Grant credit approval with the credit manager’s consent
Engage in general office support duties of answering and directing phone calls
Process job accounts and send preliminary lien notices as required by state statue and as directed by the credit manager
Account maintenance in RCM to set up new accounts, make changes, update account information, and delete accounts
Prepare lien releases
Respond to credit inquiries
Maintain and report sales problems and claims to the PC Manager and Credit Manager
Prepare and reconcile monthly sales problem reports
Essential Skills and Abilities
Excellent verbal and written communication skills
High School Diploma
Microsoft Office Suite software
Detail oriented
Problem solving
Required Education
High school diploma or equivalent (4 year degree preferred)
Equal Opportunity Employer CED is an Equal Opportunity Employer - Disability | Veteran
Job Type: Full-time
Salary: $55,000.00 - $70,000.00 per year
Benefits
401(k)
401(k) matching
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule
8 hour shift
Day shift
Monday to Friday
Supplemental Pay Types
Bonus opportunities
Education
High school or equivalent (Required)
Ability to Relocate
Pleasant Hill, CA 94523: Relocate before starting work (Required)
#J-18808-Ljbffr