Field Service Representative (Chicagoland/Glenview)
Geode Health, Chicago, Illinois, United States, 60290
Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”.
The Field Service Representative (FSR) is a frontline, relationship-driven role responsible for expanding the referral footprint by building trusted partnerships with primary care providers, pediatricians, OB/GYNs, internal medicine practices, and key community stakeholders. This role is not transactional sales. It is a consultative, educational field position focused on helping referring practices understand when and how to refer, simplifying referral workflows, and driving consistent, qualified patient referrals into clinics.
The FSR is accountable for referral growth, conversion, and repeat referral behavior within their assigned territory.
This role supports referral development, patient access, and clinic operations in alignment with Geode Health’s mission to transform mental healthcare by making it more accessible, affordable, and effective.
Qualifications
3+ years of experience in healthcare sales, medical referral development, or field-based B2B roles
Proven ability to build relationships and influence clinical and non-clinical stakeholders
Strong communication, organization, and follow-through skills
Comfort working independently in a field-based role with performance accountability
Resilience and persistence—comfortable hearing “no” and navigating access barriers
Experience in behavioral health, mental health, CNS, home health, hospice, or specialty care (preferred)
Prior pharmaceutical, device, or healthcare services sales experience (preferred)
Familiarity with CRM systems and territory-based sales models (preferred)
Responsibilities
Build and sustain strong referral relationships with PCPs, pediatricians, OB/GYNs, internal medicine practices, and practice managers
Educate physicians and office staff on when to refer, the care model, and referral pathways
Serve as the primary field liaison representing clinical value, access model, and outcomes
Own and manage a defined territory using an A/B/C account strategy
Execute a disciplined call cadence with clear visit objectives
Conduct pre-call planning and practice profiling (decision-makers, referral workflows, insurance mix)
Navigate gatekeepers and secure meaningful access to decision-makers
Simplify referral processes and reduce friction in scheduling and communication
Introduce referral tools and materials that enable seamless patient handoffs
Partner with intake, operations, and clinic teams to ensure a smooth referral-to-appointment experience
Accurately document field activity, referrals, and follow-ups in CRM
Track referral to appointment to treatment start conversion
Use data and insights to prioritize accounts and improve performance
Conduct in-office education sessions, staff meetings, and lunch-and-learns
Represent the organization professionally at local events and community touchpoints as appropriate
Complete all other relevant responsibilities as assigned by the supervisor
Values & Professional Expectations The Field Service Representative is expected to demonstrate Geode Health’s values through daily work behaviors and interactions, including:
Accountability: Taking ownership of territory management, referral relationships, performance outcomes, and follow-through on commitments
Integrity: Representing services, referral pathways, and access expectations accurately while maintaining confidentiality and compliance
One Team: Working collaboratively with intake, clinic, operations, and field colleagues to support consistent patient access and referral coordination
Balance: Managing field responsibilities responsibly and communicating workload needs appropriately to support sustainable performance
Continuous Improvement: Using data, feedback, and coaching to refine outreach strategy and improve referral quality and conversion
Servant Leadership: Supporting referring partners, clinic teams, and patients with professionalism, respect, and a service-oriented mindset
Education And Experience Requirements
Bachelor’s degree or equivalent professional experience
Minimum of 3 years of relevant healthcare field or referral development experience
Required Licensure / Certifications
None required
This will require travel Lincoln, NE once a month for a week
At Geode Health, we offer
Competitive compensation
Flexible schedule
In-person and virtual patient visits
Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
Professional development opportunities
Clinical community, support, and leadership
Medical, dental and vision benefits
Life insurance
Short and long-term disability
Paid vacation and holidaysMatching 401k plan
State of the art technology
Why work for Geode Health? At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front‑end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.
To learn more, visit us at www.geodehealth.com
Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.
Estimated earnings: $80,000.00-$85,000.00
#J-18808-Ljbffr
The Field Service Representative (FSR) is a frontline, relationship-driven role responsible for expanding the referral footprint by building trusted partnerships with primary care providers, pediatricians, OB/GYNs, internal medicine practices, and key community stakeholders. This role is not transactional sales. It is a consultative, educational field position focused on helping referring practices understand when and how to refer, simplifying referral workflows, and driving consistent, qualified patient referrals into clinics.
The FSR is accountable for referral growth, conversion, and repeat referral behavior within their assigned territory.
This role supports referral development, patient access, and clinic operations in alignment with Geode Health’s mission to transform mental healthcare by making it more accessible, affordable, and effective.
Qualifications
3+ years of experience in healthcare sales, medical referral development, or field-based B2B roles
Proven ability to build relationships and influence clinical and non-clinical stakeholders
Strong communication, organization, and follow-through skills
Comfort working independently in a field-based role with performance accountability
Resilience and persistence—comfortable hearing “no” and navigating access barriers
Experience in behavioral health, mental health, CNS, home health, hospice, or specialty care (preferred)
Prior pharmaceutical, device, or healthcare services sales experience (preferred)
Familiarity with CRM systems and territory-based sales models (preferred)
Responsibilities
Build and sustain strong referral relationships with PCPs, pediatricians, OB/GYNs, internal medicine practices, and practice managers
Educate physicians and office staff on when to refer, the care model, and referral pathways
Serve as the primary field liaison representing clinical value, access model, and outcomes
Own and manage a defined territory using an A/B/C account strategy
Execute a disciplined call cadence with clear visit objectives
Conduct pre-call planning and practice profiling (decision-makers, referral workflows, insurance mix)
Navigate gatekeepers and secure meaningful access to decision-makers
Simplify referral processes and reduce friction in scheduling and communication
Introduce referral tools and materials that enable seamless patient handoffs
Partner with intake, operations, and clinic teams to ensure a smooth referral-to-appointment experience
Accurately document field activity, referrals, and follow-ups in CRM
Track referral to appointment to treatment start conversion
Use data and insights to prioritize accounts and improve performance
Conduct in-office education sessions, staff meetings, and lunch-and-learns
Represent the organization professionally at local events and community touchpoints as appropriate
Complete all other relevant responsibilities as assigned by the supervisor
Values & Professional Expectations The Field Service Representative is expected to demonstrate Geode Health’s values through daily work behaviors and interactions, including:
Accountability: Taking ownership of territory management, referral relationships, performance outcomes, and follow-through on commitments
Integrity: Representing services, referral pathways, and access expectations accurately while maintaining confidentiality and compliance
One Team: Working collaboratively with intake, clinic, operations, and field colleagues to support consistent patient access and referral coordination
Balance: Managing field responsibilities responsibly and communicating workload needs appropriately to support sustainable performance
Continuous Improvement: Using data, feedback, and coaching to refine outreach strategy and improve referral quality and conversion
Servant Leadership: Supporting referring partners, clinic teams, and patients with professionalism, respect, and a service-oriented mindset
Education And Experience Requirements
Bachelor’s degree or equivalent professional experience
Minimum of 3 years of relevant healthcare field or referral development experience
Required Licensure / Certifications
None required
This will require travel Lincoln, NE once a month for a week
At Geode Health, we offer
Competitive compensation
Flexible schedule
In-person and virtual patient visits
Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
Professional development opportunities
Clinical community, support, and leadership
Medical, dental and vision benefits
Life insurance
Short and long-term disability
Paid vacation and holidaysMatching 401k plan
State of the art technology
Why work for Geode Health? At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front‑end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.
To learn more, visit us at www.geodehealth.com
Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.
Estimated earnings: $80,000.00-$85,000.00
#J-18808-Ljbffr