This is an exciting opportunity to join a growing global company in the medical equipment industry!
Responsibilities
The Service Desk Analyst will act as the central point of contact for handling internal business partners technical support issues.
Responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution.
The primary focus is to assist the business with Deskside and Phone Support for IT incidents and requests.
Qualifications
Required:
1 to 3 years of experience in an IT support role
1 to 3 years Call Center experience
In depth knowledge of Windows operating system (Win10, Win11, Windows Services).
Familiarity with other operating system macOS / Linux beneficial.
Experience with remote desktop tools and remote support software
Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals.
Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.
Proficient in using Active Directory tools and manage users accounts, groups, permissions.
Remote tool Support.
High School Diploma or equivalent
Preferred:
A+ certification a plus
Pay Rate $41.38/hour
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Responsibilities
The Service Desk Analyst will act as the central point of contact for handling internal business partners technical support issues.
Responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution.
The primary focus is to assist the business with Deskside and Phone Support for IT incidents and requests.
Qualifications
Required:
1 to 3 years of experience in an IT support role
1 to 3 years Call Center experience
In depth knowledge of Windows operating system (Win10, Win11, Windows Services).
Familiarity with other operating system macOS / Linux beneficial.
Experience with remote desktop tools and remote support software
Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals.
Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.
Proficient in using Active Directory tools and manage users accounts, groups, permissions.
Remote tool Support.
High School Diploma or equivalent
Preferred:
A+ certification a plus
Pay Rate $41.38/hour
#J-18808-Ljbffr