Technical Service Representative

POSITION SUMMARY The Cushioning TSR will work closely with sales teams to service products, provide technical support, and grow and promote solutions with Sealed Air customers. The Cushioning TSR will deliver technical service to and engineering support of packaging systems in a designated region. The cushioning TSR will establish and deepen relationships with new and existing customers and will be expected to consult with customers on packaging materials, equipment, and processes. The cushioning TSR is responsible for meeting or the annual sales forecast for the Protective business in their designated territory.

RESPONSIBILITIES/ DUTIES

Installs Packaging Systems and Delivers Training –

Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment

Services and Maintains Packaging Systems –

Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; follow standards; provide technical information and explanations

Demonstrates Solution Knowledge –

Understand and clearly articulate full suite of Sealed Air Product Care Solutions, products, and programs to end users

Leverages Consultative Approach with Customers - understand customer needs/challenges, build relationships, and become trusted advisor while servicing accounts; encourage upgrades; build understanding of competitor information and trends

Develops New Sales Opportunities -

work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations

Manages Administrative Duties and Collaborates Internally –

complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

REQUIRED QUALIFICATIONS

BA/BS Degree or equivalent experience.

1 + years of high level mechanical and/or sales expertise

3 + years of MS Office (Word/ Excel/ PowerPoint)

Valid Driver’s license

Ability to travel daily (occasional overnight travel for meetings, training, and service coverage)

ADDITIONAL QUALIFICATIONS

Strong listening, written, and verbal communication skills

High level of mechanical and troubleshooting experience

Packaging experience is a plus

Ability to read and understand technical drawings/troubleshooting charts

Ability to develop accounts, build strong relationships, work with customers to solve problems, and influence decision-making

Ability to work across teams and navigate complex environment

Goal-focused/deadline-driven/results-oriented; Self-starter and coachable

Strong time management, Detail-oriented, and highly organized

Experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

Excellent listening, negotiation and presentation abilities

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