About The Role
As a Relationship Banker you will be the primary point of contact for our customers in the branch. Your role will support growth of the bank's market share through new account acquisition, deepening relationships through referrals and helping our clients to reach their full financial potential. You will assist clients with everyday cash handling transactions as well as engage with them as a relationship manager to recommend products and services that would fit their unique financial needs. As a Relationship Banker, you will have the ability to own the customer interaction from start to finish, allowing true personal connections to develop.
Duties and Responsibilities
Receive and process customer financial transactions including deposits, withdrawals, loan payments, cashier’s checks, money orders, and funds transfers.
Maintain and balance cash drawer daily.
Open and close client accounts.
Answer questions about bank products and services and make recommendations to clients to enrich their financial lives.
Provide exceptional customer service, modeling the FSB
Welcome
tenets: Warm, Engage, Listen, Connect, Opportunity, Modify.
Actively engage with corporate growth strategies, initiatives, and partners.
Support Community Reinvestment Act (CRA) through business development efforts.
FSB Welcome Tenets
Warm:
Demonstrate warmth; be genuine and approachable.
Engage:
Engage with teammates and customers, be present in every interaction.
Listen:
Actively listen to employees and clients.
Connect:
Build relationships, connect with the community and teams.
Opportunity:
Seek out opportunities to serve others.
Modify:
Modify your approach to meet employees and clients where they are; style‑flex and adapt as appropriate.
Experience:
Create a true experience for the client by providing exceptional customer service on their financial journey.
Essential Functions Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Maintain strict confidentiality of customer's personal and financial information. Develop and improve skills through training programs and regular feedback discussions with supervisors which help further professional development. Participate in all training sessions and complete all assigned OnCourse training courses and achieve a passing score by due date. Adhere to First Security Bank's core values; represent the bank in a professional manner which includes a professional image, confidentiality, positive 'can‑do' attitude, good attendance, punctuality, flexibility, and adaptability in meeting internal and external customer needs. Must be capable of regular, reliable, and timely attendance to accomplish essential job functions including in-person contact with internal and external customers. Position performs other duties as needed/assigned.
About You Qualifications
High school diploma or GED.
Minimum of 6 months related experience in customer service, sales, and/or banking.
Placement to Relationship Banker II, III, or IV depends on experience.
Knowledge, Skill, Ability
Working knowledge of standard office equipment.
Basic computer skill with ability to learn various office software including word processing, spreadsheets, 10‑key, and general computer applications.
Communicate effectively: both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Demonstrate soft phone skills by treating all internal and external customers in a polite and courteous manner.
Understand and follow complex written and oral instructions.
Customer Service: pride in offering exceptional service to both internal and external customers.
Teamwork: work independently and as part of a team; cooperate and effectively resolve problems and make decisions that enhance organizational effectiveness.
Professionalism: exhibit a professional manner in dealing with others and maintain cooperative and positive working relationships.
Ethical Behavior: model high standard of honesty, integrity, trust, and openness.
Confidentiality: maintain strict confidentiality regarding any information obtained during performing duties.
Quality Management: adhere to guidelines, protocol, policies, and procedures and supervisory directives; improve and promote work quality.
Adaptability: adapt positively to change; manage competing demands effectively.
Planning and Organization: prioritize, organize, and plan work; use time efficiently and achieve results within time frames.
Judgment / Problem Solving: display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner.
Individual Responsibility and Accountability: accept responsibility for own work performance and actions, and do not blame others.
Work Environment Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise.
Physical Demands Typical duties include sitting, using hands in repetitive motions, talking, hearing, standing, walking, lifting or reaching with hands and arms, climbing, balancing, stooping, kneeling, crouching, crawling, pushing, and pulling. Should be capable of climbing / descending stairs in an emergency. Lifting requirements up to 25 lbs occasionally and up to 10 lbs frequently. Must operate routine office equipment and computer for 6‑8 hours per day. Must be capable of extended hours or travel off site as required.
What We Offer Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan including 401(k) and Profit‑Sharing plans, short‑ and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain full‑time employees. PTO accruals are dependent on position, status (full time or part time), and years of experience in accordance with our PTO policy. Most full‑time employees are also offered 6 paid holidays and part‑time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays. Visit our website for more details.
Equal Employment Opportunity We are an Equal Opportunity Employer and qualified applicants, or employees, will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S. No Recruiters or unsolicited agency referrals please.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
#J-18808-Ljbffr
Duties and Responsibilities
Receive and process customer financial transactions including deposits, withdrawals, loan payments, cashier’s checks, money orders, and funds transfers.
Maintain and balance cash drawer daily.
Open and close client accounts.
Answer questions about bank products and services and make recommendations to clients to enrich their financial lives.
Provide exceptional customer service, modeling the FSB
Welcome
tenets: Warm, Engage, Listen, Connect, Opportunity, Modify.
Actively engage with corporate growth strategies, initiatives, and partners.
Support Community Reinvestment Act (CRA) through business development efforts.
FSB Welcome Tenets
Warm:
Demonstrate warmth; be genuine and approachable.
Engage:
Engage with teammates and customers, be present in every interaction.
Listen:
Actively listen to employees and clients.
Connect:
Build relationships, connect with the community and teams.
Opportunity:
Seek out opportunities to serve others.
Modify:
Modify your approach to meet employees and clients where they are; style‑flex and adapt as appropriate.
Experience:
Create a true experience for the client by providing exceptional customer service on their financial journey.
Essential Functions Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Maintain strict confidentiality of customer's personal and financial information. Develop and improve skills through training programs and regular feedback discussions with supervisors which help further professional development. Participate in all training sessions and complete all assigned OnCourse training courses and achieve a passing score by due date. Adhere to First Security Bank's core values; represent the bank in a professional manner which includes a professional image, confidentiality, positive 'can‑do' attitude, good attendance, punctuality, flexibility, and adaptability in meeting internal and external customer needs. Must be capable of regular, reliable, and timely attendance to accomplish essential job functions including in-person contact with internal and external customers. Position performs other duties as needed/assigned.
About You Qualifications
High school diploma or GED.
Minimum of 6 months related experience in customer service, sales, and/or banking.
Placement to Relationship Banker II, III, or IV depends on experience.
Knowledge, Skill, Ability
Working knowledge of standard office equipment.
Basic computer skill with ability to learn various office software including word processing, spreadsheets, 10‑key, and general computer applications.
Communicate effectively: both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Demonstrate soft phone skills by treating all internal and external customers in a polite and courteous manner.
Understand and follow complex written and oral instructions.
Customer Service: pride in offering exceptional service to both internal and external customers.
Teamwork: work independently and as part of a team; cooperate and effectively resolve problems and make decisions that enhance organizational effectiveness.
Professionalism: exhibit a professional manner in dealing with others and maintain cooperative and positive working relationships.
Ethical Behavior: model high standard of honesty, integrity, trust, and openness.
Confidentiality: maintain strict confidentiality regarding any information obtained during performing duties.
Quality Management: adhere to guidelines, protocol, policies, and procedures and supervisory directives; improve and promote work quality.
Adaptability: adapt positively to change; manage competing demands effectively.
Planning and Organization: prioritize, organize, and plan work; use time efficiently and achieve results within time frames.
Judgment / Problem Solving: display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner.
Individual Responsibility and Accountability: accept responsibility for own work performance and actions, and do not blame others.
Work Environment Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise.
Physical Demands Typical duties include sitting, using hands in repetitive motions, talking, hearing, standing, walking, lifting or reaching with hands and arms, climbing, balancing, stooping, kneeling, crouching, crawling, pushing, and pulling. Should be capable of climbing / descending stairs in an emergency. Lifting requirements up to 25 lbs occasionally and up to 10 lbs frequently. Must operate routine office equipment and computer for 6‑8 hours per day. Must be capable of extended hours or travel off site as required.
What We Offer Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan including 401(k) and Profit‑Sharing plans, short‑ and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain full‑time employees. PTO accruals are dependent on position, status (full time or part time), and years of experience in accordance with our PTO policy. Most full‑time employees are also offered 6 paid holidays and part‑time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays. Visit our website for more details.
Equal Employment Opportunity We are an Equal Opportunity Employer and qualified applicants, or employees, will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S. No Recruiters or unsolicited agency referrals please.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
#J-18808-Ljbffr