The Language Group (TLG) is a language services company. We are an award-winning firm, founded in 1999, and located in Virginia Beach. Our people are friendly, hardworking, and self-motivated. It is a uniquely rewarding experience to be part of a rapidly growing, multicultural organization.
TLG complies with Equal Opportunity and Americans with Disabilities Act (ADA) guidelines in all employment activities.
About the Role As Director of Client Services at TLG, you will lead the strategy, retention, and growth of our client portfolio while overseeing the client services function at an organizational level. This role partners closely with Sales, Operations, and executive leadership to ensure exceptional client delivery, long-term partnerships, and sustainable revenue growth.
The Director of Client Services is both a strategic leader and an operational driver, responsible for strengthening executive client relationships, improving internal processes, and developing a high-performing client services team. This is an ideal opportunity for a senior leader who thrives in a fast-paced, global environment and is passionate about client success.
Key Responsibilities
Serve as executive account lead for strategic and high-value clients
Maintain senior-level client relationships and act as the primary escalation contact
Develop and execute account strategies to increase revenue and long-term client value
Oversee onboarding of new clients and service lines, including implementation leadership
Conduct executive business reviews to drive engagement and growth
Prepare and deliver complex proposals, pricing strategies, and presentations
Oversee the client feedback, investigation, and resolution process to ensure timely and effective outcomes
Lead initiatives to increase client satisfaction and retention
Respond to RFPs, RFQs, and RFIs
Educate clients on company services, capabilities, and differentiators
Draft, review, and negotiate contracts while identifying and mitigating risk
Resolve disputes and manage contract modifications and renewals
Maintain oversight of contract lifecycle and renewal planning
Partner with Operations to align client opportunities with delivery capabilities and profitability goals
Develop pipeline strategy, revenue forecasts, and performance reporting
Formalize account plans to meet growth targets
Meet monthly, quarterly, and annual revenue and activity goals
Ensure accurate CRM documentation of opportunities and client communications
Represent the company at conferences and industry events
Lead, mentor, and develop the client services team
Establish KPIs and performance standards across the department
Drive process improvement and operational excellence
What We’re Looking For
Executive-level client relationship and partnership skills
Strong leadership presence with the ability to influence cross-functional teams
Strategic thinker with a focus on growth and client retention
Advanced negotiation and contract management ability
Excellent communication and presentation skills
Strong analytical and forecasting capabilities
Ability to thrive in a fast-paced, evolving environment
Commitment to mentoring and developing others
Qualifications
Bachelor’s degree required
7+ years in the language services industry
10+ years providing client services including onboarding, implementation, issue resolution, and KPI monitoring
5+ years of team leadership experience
Demonstrated success managing strategic or enterprise accounts
Strong knowledge of CRM tools, particularly HubSpot
Ability to travel as needed
Position Details Department: Sales and Marketing Position Type: Full-Time FLSA Status: Exempt Reports To: Vice President, Sales and Marketing
Benefits We offer an amazing benefits package that includes health, dental, vision, life, disability, 401(k), profit sharing, and paid time off.
Please include a cover letter with your resume.
No phone calls, please.
#J-18808-Ljbffr
TLG complies with Equal Opportunity and Americans with Disabilities Act (ADA) guidelines in all employment activities.
About the Role As Director of Client Services at TLG, you will lead the strategy, retention, and growth of our client portfolio while overseeing the client services function at an organizational level. This role partners closely with Sales, Operations, and executive leadership to ensure exceptional client delivery, long-term partnerships, and sustainable revenue growth.
The Director of Client Services is both a strategic leader and an operational driver, responsible for strengthening executive client relationships, improving internal processes, and developing a high-performing client services team. This is an ideal opportunity for a senior leader who thrives in a fast-paced, global environment and is passionate about client success.
Key Responsibilities
Serve as executive account lead for strategic and high-value clients
Maintain senior-level client relationships and act as the primary escalation contact
Develop and execute account strategies to increase revenue and long-term client value
Oversee onboarding of new clients and service lines, including implementation leadership
Conduct executive business reviews to drive engagement and growth
Prepare and deliver complex proposals, pricing strategies, and presentations
Oversee the client feedback, investigation, and resolution process to ensure timely and effective outcomes
Lead initiatives to increase client satisfaction and retention
Respond to RFPs, RFQs, and RFIs
Educate clients on company services, capabilities, and differentiators
Draft, review, and negotiate contracts while identifying and mitigating risk
Resolve disputes and manage contract modifications and renewals
Maintain oversight of contract lifecycle and renewal planning
Partner with Operations to align client opportunities with delivery capabilities and profitability goals
Develop pipeline strategy, revenue forecasts, and performance reporting
Formalize account plans to meet growth targets
Meet monthly, quarterly, and annual revenue and activity goals
Ensure accurate CRM documentation of opportunities and client communications
Represent the company at conferences and industry events
Lead, mentor, and develop the client services team
Establish KPIs and performance standards across the department
Drive process improvement and operational excellence
What We’re Looking For
Executive-level client relationship and partnership skills
Strong leadership presence with the ability to influence cross-functional teams
Strategic thinker with a focus on growth and client retention
Advanced negotiation and contract management ability
Excellent communication and presentation skills
Strong analytical and forecasting capabilities
Ability to thrive in a fast-paced, evolving environment
Commitment to mentoring and developing others
Qualifications
Bachelor’s degree required
7+ years in the language services industry
10+ years providing client services including onboarding, implementation, issue resolution, and KPI monitoring
5+ years of team leadership experience
Demonstrated success managing strategic or enterprise accounts
Strong knowledge of CRM tools, particularly HubSpot
Ability to travel as needed
Position Details Department: Sales and Marketing Position Type: Full-Time FLSA Status: Exempt Reports To: Vice President, Sales and Marketing
Benefits We offer an amazing benefits package that includes health, dental, vision, life, disability, 401(k), profit sharing, and paid time off.
Please include a cover letter with your resume.
No phone calls, please.
#J-18808-Ljbffr