Radiology Scheduler Rep - Remote Spanish Bilingual Required
Tenet Call Center Ops, Frisco, Texas, United States, 75034
Job Summary
The Patient Service Center Representative II is responsible for creating a positive patient experience by accurately and efficiently handling the day‑to‑day operations relating to both Financial Clearance and Scheduling of a patient. This includes adherence to department policies and procedures related to verification of eligibility/benefits, pre‑authorization requirements, available payment options, financial counseling and other identified financial clearance related duties in addition to full scheduling duties. Upon occasion, the PSC REP II may be only assigned to complex pre‑registration. The PSC REP II is expected to develop a thorough understanding of assigned function(s).
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID‑19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
Essential Duties and Responsibilities
Complete both scheduling functions and registration functions with the patient for an upcoming visit during one call.
Scheduling: Responsible for timely scheduling, provide callers with important information related to their appointment (i.e., prep information for test, directions, order management etc.)
Financial Clearance: up to and including verifying patient demographic, insurance information and securing payment of patients financial liability / performing collection efforts.
If assigned to Order Management: verify that an order is complete and matches scheduled procedure. Include indexing and exporting physicians orders to correct account number.
If Assigned To Complex Pre‑Reg
Collect and verify required patient demographic and financial data elements, including determining a patient’s financial responsibility and securing pre‑payment for future services / performing collection efforts.
Create a complete pre‑registration account for an upcoming inpatient/surgical admission.
Complete all pre‑certification requirements by obtaining authorization from insurer and/or healthcare facility.
Other duties as assigned based on departmental needs.
Knowledge, Skills, Abilities
Ability to work in a production driven call‑center environment.
Familiarity with working with dual computer monitors (may be required to use dual monitors).
Basic typing ability.
Working knowledge of Windows based computer environment.
Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously.
Extensive multitasking ability.
Strong written and verbal communication skills.
Education / Experience
Required: High school diploma or GED.
Preferred: Two plus years of college (two years in a professional, customer service‑driven environment may substitute for two years of college), completion of related medical certification program.
Preferred: Telephone/call center experience.
Preferred: Pre‑registration and/or scheduling experience.
Preferred: 2-3 years of customer service experience.
Physical Demands
Must be able to work in sitting position, use computer and answer telephone.
Ability to travel.
Work Environment
Office Work Environment.
Hospital Work Environment.
Travel
Approximately 0% travel may be required.
Company Overview As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value‑based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Compensation
Pay: $15.80 – $23.70 per hour. Compensation depends on location, qualifications and experience.
Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
Conifer observed holidays receive time and a half.
Benefits
Medical, dental, vision, disability, and life insurance.
Paid time off (vacation & sick leave) – minimum of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401(k) with up to 6% employer match.
10 paid holidays per year.
Health savings accounts, healthcare & dependent flexible spending accounts.
Employee Assistance program, employee discount program.
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
EEO Statement Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program. E‑Verify: http://www.uscis.gov/e-verify. The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
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Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID‑19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
Essential Duties and Responsibilities
Complete both scheduling functions and registration functions with the patient for an upcoming visit during one call.
Scheduling: Responsible for timely scheduling, provide callers with important information related to their appointment (i.e., prep information for test, directions, order management etc.)
Financial Clearance: up to and including verifying patient demographic, insurance information and securing payment of patients financial liability / performing collection efforts.
If assigned to Order Management: verify that an order is complete and matches scheduled procedure. Include indexing and exporting physicians orders to correct account number.
If Assigned To Complex Pre‑Reg
Collect and verify required patient demographic and financial data elements, including determining a patient’s financial responsibility and securing pre‑payment for future services / performing collection efforts.
Create a complete pre‑registration account for an upcoming inpatient/surgical admission.
Complete all pre‑certification requirements by obtaining authorization from insurer and/or healthcare facility.
Other duties as assigned based on departmental needs.
Knowledge, Skills, Abilities
Ability to work in a production driven call‑center environment.
Familiarity with working with dual computer monitors (may be required to use dual monitors).
Basic typing ability.
Working knowledge of Windows based computer environment.
Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously.
Extensive multitasking ability.
Strong written and verbal communication skills.
Education / Experience
Required: High school diploma or GED.
Preferred: Two plus years of college (two years in a professional, customer service‑driven environment may substitute for two years of college), completion of related medical certification program.
Preferred: Telephone/call center experience.
Preferred: Pre‑registration and/or scheduling experience.
Preferred: 2-3 years of customer service experience.
Physical Demands
Must be able to work in sitting position, use computer and answer telephone.
Ability to travel.
Work Environment
Office Work Environment.
Hospital Work Environment.
Travel
Approximately 0% travel may be required.
Company Overview As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value‑based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Compensation
Pay: $15.80 – $23.70 per hour. Compensation depends on location, qualifications and experience.
Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
Conifer observed holidays receive time and a half.
Benefits
Medical, dental, vision, disability, and life insurance.
Paid time off (vacation & sick leave) – minimum of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401(k) with up to 6% employer match.
10 paid holidays per year.
Health savings accounts, healthcare & dependent flexible spending accounts.
Employee Assistance program, employee discount program.
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
EEO Statement Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program. E‑Verify: http://www.uscis.gov/e-verify. The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
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