Level 3, 353 Burwood Hwy
Forest Hill, VIC 3131
At Pronto Woven, we design and deliver innovative digital solutions that transform how organisations engage with customers and employees. As the award‑winning digital consultancy division of Pronto Software, we work with clients across a wide range of industries to deliver practical, high‑quality digital outcomes that drive real business value.
We’re seeking a Solution Consultant who enjoys working closely with customers, uncovering genuine business challenges, and designing smart, achievable solutions using the Woven product suite.
About the role
Reporting to the Customer Success Team Lead, this role works closely with Account Managers, Business Development Managers and delivery teams to support customers from early discovery through to successful delivery and ongoing success.
You’ll balance presales solution consulting with customer success engagement, playing a key role in solution design, scoping, demonstration, and long‑term customer value.
What you’ll be doing
Partner with customers and internal teams to understand needs and design practical, value‑driven digital solutions
Lead discovery sessions and deliver clear, engaging solution presentations and demonstrations
Work with production and development teams to scope solutions and produce accurate estimates and proposals
Build trusted customer relationships, acting as an advisor to drive adoption, value and retention
Support customer onboarding, solution enhancements and change initiatives in collaboration with Sales and Delivery
Stay across industry trends and competitors to inform solution design and positioning
Ensure solution readiness through appropriate testing and clear handover into delivery
Maintain accurate CRM, project records, billing and WIP management
Collaborate across sales, delivery, support and finance to deliver high‑quality customer outcomes
Contribute to continuous improvement of discovery, estimating and documentation processes, while upholding security and policy standards
About you What you’ll bring
Experience in a customer‑facing role such as solution consulting, presales, customer success, consulting or account management
A solid understanding of digital and ecommerce solutions (websites, portals, integrations and workflows)
Confidence working with both business and technical stakeholders
Strong written and verbal communication skills, including solution documentation
A consultative, organised and commercially aware mindset
Qualification in Business/IT/Commerce or related experience
Experience with ERP systems (such as Pronto Xi), digital agencies, or complex solution environments is highly regarded but not essential.
Why join Pronto Woven?
Work on meaningful digital solutions with a diverse and growing client base
Hybrid working in a collaborative, high‑performing team
Genuine opportunities for professional growth and career development
Competitive salary and employee benefits
Join a well‑established Australian software business supporting over 1,500 customers
How to Apply
Click
Apply
on
Seek
and submit your resume and a short cover letter outlining your experience and interest in the role. Applications will be reviewed as they are received. You will be required to undertake a police check/NCCHC to work at Pronto Software.
Please note: Pronto Software does not use external recruitment services and only acknowledges the accuracy of adverts appearing onseek.com.au or the Pronto Careers page on pronto.net
Apply Now Pronto Software recommends candidates apply for roles on SEEK. If you are unable to locate the ad on SEEK, please email your resume with cover letter to [emailprotected] . For prompt review of your application please mention the role/position title and role location in the email subject line.
Pronto Software acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.
#J-18808-Ljbffr
At Pronto Woven, we design and deliver innovative digital solutions that transform how organisations engage with customers and employees. As the award‑winning digital consultancy division of Pronto Software, we work with clients across a wide range of industries to deliver practical, high‑quality digital outcomes that drive real business value.
We’re seeking a Solution Consultant who enjoys working closely with customers, uncovering genuine business challenges, and designing smart, achievable solutions using the Woven product suite.
About the role
Reporting to the Customer Success Team Lead, this role works closely with Account Managers, Business Development Managers and delivery teams to support customers from early discovery through to successful delivery and ongoing success.
You’ll balance presales solution consulting with customer success engagement, playing a key role in solution design, scoping, demonstration, and long‑term customer value.
What you’ll be doing
Partner with customers and internal teams to understand needs and design practical, value‑driven digital solutions
Lead discovery sessions and deliver clear, engaging solution presentations and demonstrations
Work with production and development teams to scope solutions and produce accurate estimates and proposals
Build trusted customer relationships, acting as an advisor to drive adoption, value and retention
Support customer onboarding, solution enhancements and change initiatives in collaboration with Sales and Delivery
Stay across industry trends and competitors to inform solution design and positioning
Ensure solution readiness through appropriate testing and clear handover into delivery
Maintain accurate CRM, project records, billing and WIP management
Collaborate across sales, delivery, support and finance to deliver high‑quality customer outcomes
Contribute to continuous improvement of discovery, estimating and documentation processes, while upholding security and policy standards
About you What you’ll bring
Experience in a customer‑facing role such as solution consulting, presales, customer success, consulting or account management
A solid understanding of digital and ecommerce solutions (websites, portals, integrations and workflows)
Confidence working with both business and technical stakeholders
Strong written and verbal communication skills, including solution documentation
A consultative, organised and commercially aware mindset
Qualification in Business/IT/Commerce or related experience
Experience with ERP systems (such as Pronto Xi), digital agencies, or complex solution environments is highly regarded but not essential.
Why join Pronto Woven?
Work on meaningful digital solutions with a diverse and growing client base
Hybrid working in a collaborative, high‑performing team
Genuine opportunities for professional growth and career development
Competitive salary and employee benefits
Join a well‑established Australian software business supporting over 1,500 customers
How to Apply
Click
Apply
on
Seek
and submit your resume and a short cover letter outlining your experience and interest in the role. Applications will be reviewed as they are received. You will be required to undertake a police check/NCCHC to work at Pronto Software.
Please note: Pronto Software does not use external recruitment services and only acknowledges the accuracy of adverts appearing onseek.com.au or the Pronto Careers page on pronto.net
Apply Now Pronto Software recommends candidates apply for roles on SEEK. If you are unable to locate the ad on SEEK, please email your resume with cover letter to [emailprotected] . For prompt review of your application please mention the role/position title and role location in the email subject line.
Pronto Software acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.
#J-18808-Ljbffr