Position Summary: Position is for a detailed oriented and professional individual who will be responsible for managing accounts receivable for an assigned portfolio. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The successful candidate will have a strong knowledge of financial concepts, excellent phone etiquette, read and interpret documents such as departmental reports and procedure manuals. Also, the ability to write routine reports and correspondence is essential. The Collection Specialist will play a vital role in revenue cycle management and contribute to the overall financial health of the organization.
Duties & Responsibilities
Review and analyze receivable accounts data to identify delinquent accounts and prioritize collection efforts based off delinquency
Attempt to obtain payments on accounts that are 30 and 60 or more days past due by contacting customers via phone, email or written correspondence
Negotiate payment arrangements and settlement terms according to company policies
Collaborate with other departments such as AP and Accounting to ensure accurate account reconciliation and reporting
Must follow a defined process of calls, collections and documentation
Meet or exceed assigned monthly cash intake goals
Reduce unapplied cash and determine refunds to clear aging credits
Allocate delinquent accounts for third party collections
Interface with store managers to handle any minor account disputes
Work with Customer Service Associates to resolve disputed matters
Microsoft Office proficiency is a must. (Excel, Word, Outlook)
Proficiency in SRM system or similar ERP system
Timely, professional response to customers (incoming/outgoing calls, emails, etc.)
Required Qualifications
2+ years’ experience (or degree a plus but not required)
Knowledge of debits/credits and revenue cycle management
Proficient with accounting software, Microsoft Office experience, organizational skills
Attention to detail
Ability to apply mathematical concepts to properly record payable transactions
Must follow a defined process of calls, collections and documentation
Assigned monthly cash intake goals
Collections experience with a defined successful process.
Commercial collections experience in B2B and B2C
Knowledge of FDCPA (Fair Debt Collection Practices Act)
Skip tracing experience
Assist management with evaluating and improving policies and procedures
Perform other reasonably related business duties as assigned by immediate supervisor and other management as required
Fluency in English and Spanish required
Advanced Qualifications (Team Lead I & II)
Ability to negotiate effectively while maintaining positive customer relationship
Familiarity with telemarketing techniques is a plus but not required
Problem solving skills, multitask experience
Assist with Credit and Collection special projects as necessary
Comprehensive knowledge of accounting principles and techniques
Detailed oriented, ability to self-manage
Strong Microsoft Office experience
5+ years of experience or Accounting/Business degree
Demonstrate high levels of interpersonal and teamwork skills
Lead projects for Credit and Collection implementation
Core Competencies
Strive to do the right thing by displaying trust and integrity.
Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
Ability to self-manage, show initiative, be proactive, and drive results.
Communicate professionally, both verbally and in writing to coworkers and customers.
Physical Requirements
Must be able to remain in a stationary position in an office environment 80% of the time.
Will frequently move about inside the office to access files, office machinery, etc.
Must be able to operate basic office machinery.
Must be able to communicate with team and management and be able to exchange accurate information in these situations.
Specific vision abilities required by this job include close and ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds.
Required Cognitive Skills
Must be able to problem solve and prioritize tasks.
Must be able to manage stress depending on deadlines and ongoing projects.
Must be able to multitask.
Must be able to receive and analyze information.
Must be able to quickly communicate solutions if problems occur.
Must be able to demonstrate a high degree of sound judgement and initiative.
Benefits & Perks
Medical, Dental, Vision, Disability & Life Insurance
Wellness Benefits
401(k) Retirement Plan
Employee Stock Purchase Program
Paid Holidays & Vacation Days
Professional Growth Opportunities
Development & Training Programs
Job Location: Ames Tool Corporation - Suwanee, 1327 Northbrook Parkway Suite 400, Suwanee, GA 30024
EQUAL OPPORTUNITY EMPLOYER. Ames Tool Corporation (SRS Distribution Inc.) is an Equal Employment Opportunity employer providing job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at 855.556.3221, or by email to HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.
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Duties & Responsibilities
Review and analyze receivable accounts data to identify delinquent accounts and prioritize collection efforts based off delinquency
Attempt to obtain payments on accounts that are 30 and 60 or more days past due by contacting customers via phone, email or written correspondence
Negotiate payment arrangements and settlement terms according to company policies
Collaborate with other departments such as AP and Accounting to ensure accurate account reconciliation and reporting
Must follow a defined process of calls, collections and documentation
Meet or exceed assigned monthly cash intake goals
Reduce unapplied cash and determine refunds to clear aging credits
Allocate delinquent accounts for third party collections
Interface with store managers to handle any minor account disputes
Work with Customer Service Associates to resolve disputed matters
Microsoft Office proficiency is a must. (Excel, Word, Outlook)
Proficiency in SRM system or similar ERP system
Timely, professional response to customers (incoming/outgoing calls, emails, etc.)
Required Qualifications
2+ years’ experience (or degree a plus but not required)
Knowledge of debits/credits and revenue cycle management
Proficient with accounting software, Microsoft Office experience, organizational skills
Attention to detail
Ability to apply mathematical concepts to properly record payable transactions
Must follow a defined process of calls, collections and documentation
Assigned monthly cash intake goals
Collections experience with a defined successful process.
Commercial collections experience in B2B and B2C
Knowledge of FDCPA (Fair Debt Collection Practices Act)
Skip tracing experience
Assist management with evaluating and improving policies and procedures
Perform other reasonably related business duties as assigned by immediate supervisor and other management as required
Fluency in English and Spanish required
Advanced Qualifications (Team Lead I & II)
Ability to negotiate effectively while maintaining positive customer relationship
Familiarity with telemarketing techniques is a plus but not required
Problem solving skills, multitask experience
Assist with Credit and Collection special projects as necessary
Comprehensive knowledge of accounting principles and techniques
Detailed oriented, ability to self-manage
Strong Microsoft Office experience
5+ years of experience or Accounting/Business degree
Demonstrate high levels of interpersonal and teamwork skills
Lead projects for Credit and Collection implementation
Core Competencies
Strive to do the right thing by displaying trust and integrity.
Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
Ability to self-manage, show initiative, be proactive, and drive results.
Communicate professionally, both verbally and in writing to coworkers and customers.
Physical Requirements
Must be able to remain in a stationary position in an office environment 80% of the time.
Will frequently move about inside the office to access files, office machinery, etc.
Must be able to operate basic office machinery.
Must be able to communicate with team and management and be able to exchange accurate information in these situations.
Specific vision abilities required by this job include close and ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds.
Required Cognitive Skills
Must be able to problem solve and prioritize tasks.
Must be able to manage stress depending on deadlines and ongoing projects.
Must be able to multitask.
Must be able to receive and analyze information.
Must be able to quickly communicate solutions if problems occur.
Must be able to demonstrate a high degree of sound judgement and initiative.
Benefits & Perks
Medical, Dental, Vision, Disability & Life Insurance
Wellness Benefits
401(k) Retirement Plan
Employee Stock Purchase Program
Paid Holidays & Vacation Days
Professional Growth Opportunities
Development & Training Programs
Job Location: Ames Tool Corporation - Suwanee, 1327 Northbrook Parkway Suite 400, Suwanee, GA 30024
EQUAL OPPORTUNITY EMPLOYER. Ames Tool Corporation (SRS Distribution Inc.) is an Equal Employment Opportunity employer providing job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at 855.556.3221, or by email to HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.
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