50Floor, Inc. is looking for a service-oriented
Customer Service Representative
with good organizational skills. This position will be based in our Charlotte Market. The Customer Service Representative will perform tasks related to organization and communication between external and internal customers.
Customer Service Representative role will include communication with the customers throughout the purchase and installation process, coordination with other team members to resolve customer issues, and addressing post-sale product warranty questions. The right fit for the Customer Service position will have good communications skills, be able to stay organized, show a sense of urgency in solving customer concerns, and take a pro-active approach to supporting their team.
Customer Service Representative Responsibilities:
Field incoming customer calls
Data-entry
Communicate with vendors regarding claims and warranty issues
Pro-actively follow up on client issues to ensure problems are resolved appropriately
Communicate changes and collaborate with internal teams
Filing, faxing, scanning, and other administrative support duties assigned
Customer Service Representative Skills Needed:
Positive and professional demeanor
Customer-oriented approach and desire to assist others
Superior organizational skills
Excellent written and verbal communication
Strong time management skills and ability to multi-task and prioritize work
Great attention to detail and problem-solving skills
Customer Service Representative Requirements:
2+ years of customer service experience preferably on the phone
Proficiency in MS Office Suite and ability to learn new software systems quickly
High School Diploma or equivalent; college courses in business and/or courses requiring extensive writing preferred
Benefits and Perks We Offer...
Casual work environment
Team building events such as doughnut day, holiday luncheons, barbecues, etc.
Medical Insurance with several plan options including a Health Savings Account
Prescription Drug Coverage
Dental Insurance
Vision Insurance
Life Insurance and AD&D
Short-term & Long-term Disability
Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
Paid Holidays
Vacation time that grows with years of service
Sick time
An employee discount purchasing program
About 50Floor... 50Floor is on a mission to provide quality flooring by providing customers with a convenient, and enjoyable, in-home shopping experience across the US. We believe that exceptional flooring inspires, connects, and defines the most important space in our customers' lives, their homes. At 50Floor, we create spaces that bring families together at an affordable price.
Based in Atlanta, 50Floor also serves customers in our many locations throughout the United States. Our growth and achievements can be traced back to a single common denominator - a desire to be the best.
Since the beginning, we have been lucky to have had dedicated employees, sales representatives, and installation experts who have made 50Floor the company we are today. We are glad you have been selected to join our growing team and become part of the 50Floor family.
See our website at 50Floor.com
Please be aware... Background Checks
- The Company conducts background checks including "consumer reports" for purposes of hiring or contracting. By submitting your resume and/or application, you authorize to transmit and store your information in the companies' recruitment database, and to circulate that information as necessary for evaluating your qualifications.
Equal Opportunity
- All qualified applicants will receive consideration without regard to the individual's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information, status as a military veteran or any other characteristic
#J-18808-Ljbffr
Customer Service Representative
with good organizational skills. This position will be based in our Charlotte Market. The Customer Service Representative will perform tasks related to organization and communication between external and internal customers.
Customer Service Representative role will include communication with the customers throughout the purchase and installation process, coordination with other team members to resolve customer issues, and addressing post-sale product warranty questions. The right fit for the Customer Service position will have good communications skills, be able to stay organized, show a sense of urgency in solving customer concerns, and take a pro-active approach to supporting their team.
Customer Service Representative Responsibilities:
Field incoming customer calls
Data-entry
Communicate with vendors regarding claims and warranty issues
Pro-actively follow up on client issues to ensure problems are resolved appropriately
Communicate changes and collaborate with internal teams
Filing, faxing, scanning, and other administrative support duties assigned
Customer Service Representative Skills Needed:
Positive and professional demeanor
Customer-oriented approach and desire to assist others
Superior organizational skills
Excellent written and verbal communication
Strong time management skills and ability to multi-task and prioritize work
Great attention to detail and problem-solving skills
Customer Service Representative Requirements:
2+ years of customer service experience preferably on the phone
Proficiency in MS Office Suite and ability to learn new software systems quickly
High School Diploma or equivalent; college courses in business and/or courses requiring extensive writing preferred
Benefits and Perks We Offer...
Casual work environment
Team building events such as doughnut day, holiday luncheons, barbecues, etc.
Medical Insurance with several plan options including a Health Savings Account
Prescription Drug Coverage
Dental Insurance
Vision Insurance
Life Insurance and AD&D
Short-term & Long-term Disability
Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
Paid Holidays
Vacation time that grows with years of service
Sick time
An employee discount purchasing program
About 50Floor... 50Floor is on a mission to provide quality flooring by providing customers with a convenient, and enjoyable, in-home shopping experience across the US. We believe that exceptional flooring inspires, connects, and defines the most important space in our customers' lives, their homes. At 50Floor, we create spaces that bring families together at an affordable price.
Based in Atlanta, 50Floor also serves customers in our many locations throughout the United States. Our growth and achievements can be traced back to a single common denominator - a desire to be the best.
Since the beginning, we have been lucky to have had dedicated employees, sales representatives, and installation experts who have made 50Floor the company we are today. We are glad you have been selected to join our growing team and become part of the 50Floor family.
See our website at 50Floor.com
Please be aware... Background Checks
- The Company conducts background checks including "consumer reports" for purposes of hiring or contracting. By submitting your resume and/or application, you authorize to transmit and store your information in the companies' recruitment database, and to circulate that information as necessary for evaluating your qualifications.
Equal Opportunity
- All qualified applicants will receive consideration without regard to the individual's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information, status as a military veteran or any other characteristic
#J-18808-Ljbffr