Headquarters:
Remote
URL:
http://Toptal.com
Role Overview The Customer Service Representative is responsible for delivering timely, empathetic, and effective support to customers across various communication channels. This role focuses on resolving issues, answering questions, and ensuring a positive overall customer experience.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or other platforms
Resolve customer issues efficiently and professionally
Escalate complex concerns to the appropriate teams when needed
Maintain accurate records of customer interactions
Follow established processes, policies, and service standards
Identify opportunities to improve customer experience and service quality
Skills and Qualifications
Strong written and verbal communication skills
High level of empathy, patience, and problem-solving ability
Ability to manage multiple tasks and prioritize effectively
Comfortable working with basic CRM or ticketing systems
Reliable, detail-oriented, and customer-focused
To apply:
https://weworkremotely.com/remote-jobs/toptal-customer-service-representative
#J-18808-Ljbffr
Remote
URL:
http://Toptal.com
Role Overview The Customer Service Representative is responsible for delivering timely, empathetic, and effective support to customers across various communication channels. This role focuses on resolving issues, answering questions, and ensuring a positive overall customer experience.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or other platforms
Resolve customer issues efficiently and professionally
Escalate complex concerns to the appropriate teams when needed
Maintain accurate records of customer interactions
Follow established processes, policies, and service standards
Identify opportunities to improve customer experience and service quality
Skills and Qualifications
Strong written and verbal communication skills
High level of empathy, patience, and problem-solving ability
Ability to manage multiple tasks and prioritize effectively
Comfortable working with basic CRM or ticketing systems
Reliable, detail-oriented, and customer-focused
To apply:
https://weworkremotely.com/remote-jobs/toptal-customer-service-representative
#J-18808-Ljbffr